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Introduction
- The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.
Job description
Job Objectives:
- To drive sales of the store through cross and up selling.
- To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
- To create an appealing shopping environment for customers.
- To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
- To increase profitability and brand loyalty with customers.
- To ensure continuity of excellent customer service
Minimum requirements
Essential Competencies:
- Communication skills.
- Customer service skills.
- Listening and interpersonal skills.
- Problem solving ability.
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Experience in cosmetics.
- Retail in sales or service environment (desirable).
Skills, Abilities and Job Related Knowledge:
- Good understanding of retail principles.
- Be able to interact with customers effectively.
- Ability to apply selling skills.
- Computer literate.
- Good understanding of stock management principles
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
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Introduction
- We are looking to recruit a permanent Category Assistant. The role will be based in Cape Town and will report to the NPD Buyer.
Job description
- To maximise the efficiency of the departments' buying processes by ensuring effective communication and administration. Providing analytical support into product performance, promotional sell through, range reviews and category performance
Job Objectives:
- Administratively manage and support all aspects of the Merchandise critical paths, e.g., accurate new lines listing, product development process, tracking promotions and sign-off with the buyer, loading and maintaining Co-Ops, imports, Letter of Authority’s and new store openings.
- To liaise with stores and vendors with regards to pricing queries, product availability, promotions and action these requests or issues timeously.
- To co-ordinate internal marketing activities (including ClubCard) and to manage the control and review of marketing and omni-channel samples, images and pricing of promoted items, both internally (BTB, Club card, Red-line, Brand Managers) and externally (vendors).
- To prepare and complete the Merchandising manual for sign off by Buyers as per the Buyers brief.
- To obtain the supplier confirmation and submit TEM Bill backs to maintain and improve the profitability of the category.
- Weekly analysis of new product launches within category against Key Performance Indicators to provide key insights for scorecard and key reporting functions i.e. outstanding order reports, promotions sell through etc.
- To assist in ensuring speed to market in listing new products by timeously submitting accurate new line forms and cost and sell price information to the relevant teams.
- To administer and maintain the product database, e.g. listing products, vendors, product status etc.
- To co-ordinate and track supplier in-store promotion/product activation process.
- To manage general office administration (filing, account queries, minute taking) and ad hoc duties as required by the department.
Minimum requirements
Education
- B Degree or Diploma in Retail, Purchasing Management or similar (Essential)
Job Experience
- 3-6 months administrative retail experience (Essential)/ or successful completion of a Merchandise Graduate Programme.
- Previous experience as a category assistant
- Previous experience working with critical paths and project deadlines
Job Related Knowledge
- 3- 6 months’ administrative process' (Essential)
- Knowledge of buying and planning principles – 1 year (Essential)
- Knowledge of query resolution
Job Related Skills
- Problem solving and analytical thinking
- Attention to detail
- Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
- Time Management
- Planning and Organising
- Decision making
- Verbal and written communication
Job Related Competencies
- Persuading and Influencing
- Analysing
- Learning and Researching
- Coping with Pressures and Setbacks
- Adhering to Principlse and Values
- Delivering Results & Meeting Customer Expectations
- Following Instructions and Procedures
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
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Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolv experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labor legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Contractual hours:
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
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Introduction
- Are you passionate about customer service and interested in an exciting opportunity? Unicare is looking for a Concierge to join the Dispensary Support Department.
- This role will be based in the 24HR Pharmacy in Bellville, Cape Town.
Job description
Job Objectives
- To assist and direct customers to the correct queue for prescription or over-the-counter (OTC) medication.
- To assist customers with opening customer profiles, linking their Clicks ClubCard, and updating customer information when required.
- To manage the handout counter by removing buzzers and ensuring there is always a pharmacist available to sign out medication.
- To direct customers to the coffee shop or seating area while waiting for medication.
- To provide special assistance to elderly, disabled, or mobility-impaired customers by directing them to the seating counter and notifying an assistant or pharmacist.
- To answer incoming telephone calls and take messages when pharmacists are unavailable.
- To collect and remove empty containers and ensure they are taken to the back area.
- To collect all signed-out parcels from the handout counter.
- To check parcels for blister packs, deliveries, and calling requirements.
- To record calling parcels in the calling book and ensure customers sign upon collection of medication.
- To ensure parcels are rung up by the cashier on the relevant account and placed in the designated crate for hospital driver collection.
- To scan, label, and file paperwork and script copies accurately.
- To ensure pharmacist and assistant nameplates are correctly displayed and updated according to shift changes.
- To check stationery levels daily for both day and night shifts.
- To ensure all workstations are sanitised and maintained to hygiene standards.
- To uphold high standards of customer service at all times.
Minimum requirements
Education and Experience:
- Essential: Grade 12
- Previous pharmacy, retail, sales or customer service experience in a customer facing role within a pharmacy/retail store operations environment (essential)
Job related knowledge and skills:
- Pharmacy/Retail background
- Knowledge of customer service excellence
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
- Selling skills
- Merchandising skills
Competencies:
Essential:
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Coping with Pressures and Setbacks
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Introduction
- We are looking to recruit a Contact Centre Consultant to work within the Marketing department. The role will be based at our head Office in Cape Town and will report to the Contact Centre Team Leader.
Job description
- To provide problem resolution to enquiries and complaints to the Clicks Group customer through the various customer communication methods including inbound and correspondence.
Job Objectives:
- Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards relating to complaints.
- Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution relating to customer complaints.
- Proactively recommend new processes and improvements to current practices to exceed customer expectation.
- Liaise with Team Leaders and ClubCard Manager to ensure all relevant information is communicated and escalated accordingly.
- Consistently facilitate all customer interactions relating to complaints & queries, inclusive of calls, correspondence & tasks by offering a solution based approach to all customer interactions whilst adhering to correspondence SLA’s in order to retain customers.
- Maintaining the CRT database by means of accurately processing information, and submitting weekly reports to the Team Leader detailing the number of calls handled.
Minimum requirements
Education and Experience:
- Grade 12 (Essential)
- Contact Centre qualification
- 2 years Contact Centre Experience in an e-commerce customer service environment. (Essential)
Job Knowledge:
- Consumer Protection Act
- Protection of Personal Information Act
- Contact Centre systems
- ClubCard Strategy and Operations
Job Skills:
- Customer Service orientation
- Conflict Resolution
- Excellent communications skills and telephone etiquette
- Problem solving skills
- Effective Time Management
Competencies:
- Working with People
- Following Instructions and Procedures
- Adhering to Principles and Values
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Achieving Personal Work Goals and Objectives
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- Unicare Bellville is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bellville and will report to the Dispensary Manager.
Job description
Job Objectives:
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Dispensing of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations in collaboration with the medical aid team
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
Minimum requirements
Experience:
- Minimum 2 years in the role of Pharmacist Assistant Post Basic
- Retail Experience
- UniSolve Experience
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
- Valid registration with SAPC
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Introduction
- To provide a professional resourcing service through an agreed SLA in order to deliver talent that meets current business needs and to provide efficient administrative support and coordination to the Resourcing team and the business.
Job description
- To administer a professional resourcing process that is fair, consistent and in line with company policies, processes and relevant labour legislation to meet business needs within the agreed SLA.
- To effectively screen and select applicants according to the job, competency and cultural fit requirements of the position and organisation.
- To act as a brand ambassador and to communicate the employee value proposition through all day-to-day activities and interactions with internal and external stakeholders in a manner that attracts talent and demonstrates an accurate representation of the organisation's employer brand, culture and values.
- To assist the Group in its transformation agenda through sourcing and shortlisting to the EE Plan.
- Candidate management and tracking of candidate information through an electronic candidate management system in a timely manner that ensures a professional candidate experience whilst building an up to date and relevant in-house talent database across all job functions.
- To administer and coordinate resourcing activities for the team, including but not limited to, advertising vacancies, shortlisting applicants, setting up interviews, conducting background screening checks, sending out regret letters, maintaining the database, conducting research for the recruitment team, coordination of psychometric assessments and graduate career fairs.
- To ensure superior, professional and value-add customer service through all interactions with internal and external stakeholders, including the timely and effective resolution of all resourcing queries, both in writing and verbally.
- To plan, organise and attend recruitment events, including liaising with schools, tertiary institutions, careers services, etc., managing bookings, extending invites to selected candidates, arranging venues, scheduling interview panels and assisting in the screening of candidates.
- To accurately and timeously file and keep record of all resourcing documentation and accurately track resourcing activities for management reporting.
Minimum requirements
Job Knowledge:
- Relevant labour legislation
- Filing and record keeping
- eRecruitment systems
- Background screening validation
- Invoicing
- Reporting skills in Excel
Job Related Skills:
- Computer skills (Excel, Word, PowerPoint)
- Delivery and customer service orientated
- Planning & Organising skills
- Communication skills (verbal and written)
- Time Management skills
- Attention to detail
- Problem solving
- Self-driven
- Strong interpersonal skills and a sense of professionalism
Job Experience:
- Essential: 2 years administrative experience preferably in recruitment or an HR environment
- Essential: 1 year recruitment experience (accountable for end-to-end processes)
Qualification:
- Essential: 3 year Degree / Diploma
- Desirable: HR / Psychology / Business / Commercial Specialisation
Essential
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Planning and Organising
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Relating and Networking
- Working with People
go to method of application »
Introduction
- We are looking to recruit a permanent Pharmacist Assistant QPB to work for United Pharmaceutical Distributors (UPD) for our Distribution operations. The role will be based at UPD Cape Town branch and will report to the Responsible Pharmacist.
Job description
Job Purpose:
- To support the Pharmacist in ensuring compliance to regulations, principles and codes, administration, checking, credit returns, stock check and stock control to ensure that orders are correctly, accurately and timeously picked and are packed in terms of UPD’s SOP and FEEFO principles.
Job Objectives:
- To support the Pharmacist in ensuring compliance to GWP/GDP/GMP and train/assess on the SOP’s where required
- To perform stock and cycle counts and bin checks on fridge/thermo labile products
- To check functions on customer orders to ensure that orders are correctly, accurately and timeously picked and ensure that the batch number and expiry date as per the customer’s invoice is correct and corresponds
- To ensure that customer complaints are timeously investigated and handled in terms of reporting and follow up with suppliers.
- To ensure that necessary requirements for re-training and discipline are identified and the the Pharmacist is advised to ensure implementation.
- To ensure high standards of house-keeping and cleanliness by assisting the Pharmacist with processing stock for destruction.
- To oversee the credit returns department and ensure that SLA timelines are met.
- To manage staff working in the high value, fridge, specified schedule 5 and schedule 6 departments.
- To assist the Pharmacist in the Schedule 6 department with order assembly and administration.
Skills:
- Communication skills
- Problem solving skills
- Conflict management skills
- Business Acumen
- Attention to detail
Knowledge:
- Microsoft Office Suite
- IT system knowledge
- Customer service
- Business process (end to end)
- Relevant legislation (Pharmacy Council)
- Product knowledge and WP/GDP/GMP
Personal Competencies:
- Adhering to Principles and Values
- Planning and Organising
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Minimum requirements
Qualification & Experience:
- Post Basic Pharmacist Assistant
- Registration with SAPC
- 2 Years experience in the Pharmaceutical industry
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Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Contractual hours:
Method of Application
Use the link(s) below to apply on company website.
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