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Were for the disruptors. The movers and shakers. The change makers. The ones who understand that bravery doesnt mean recklessness. And that safe and affordable can ignite growth.We help ambitious organisations adopt Microsoft cloud. Our clients know that the right technology can free them to grow. But they also know caution thats why they work with an ex...
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Purpose
- As a Project Manager, you will be responsible for delivering a portfolio of exciting IT projects on time, within budget, ensuring all the aims and quality standards of the project are met.
Responsibilities:
- Manage a portfolio of complex project initiatives with project teams and project delivery across-geographies
- Full project lifecycle ownership from initiation to deployment
- Set and continually manage project plans and expectations - develop Statements of Work and appropriate specifications
- Report on project status, milestones and success criteria - analyse and troubleshoot problem areas
- Ensuring that the delivery of new products or services from Projects is to the appropriate levels of quality, on time and within budget, in accordance with the Programme plan and Programme governance arrangements
- Work creatively and analytically to solve problems demonstrating teamwork, innovation and excellence
- Work across teams to prepare estimates and detailed project plans
- Procure adequate resources to achieve project objectives
- Participate in establishing practices, templates, policies, tools and partnerships for the company
- Manage day-to-day project activities and resources and chair project meetings
- Oversee project budgets
- Demonstrate a functional acumen to support how solutions will address client goals
- Develop and manage all aspects of project and program engagement from planning, vendor relationships, communications, resources, budget, change, risks and issues.
- Set and continually manage project expectations while delegating and managing deliverables with team members / stakeholders / Customers
- Develop trusted advisor relationship with customers - identify new opportunities to help customers solve their business problems
- Continue professional development to keep abreast of emerging technologies, methods and best practices used in project management.
Essential Knowledge and Skills Required:
- At least 3+ years’ relevant experience in delivering large/complex IT projects
- Technology background with early career hands on technical experience
- Experience helping organisations migrate to, build on and optimize their Cloud technology through advisory, delivery planning and implementation
- Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
- Technical/conversational knowledge & track record in delivery of projects in some or all of the following areas:
- Infrastructure technology
- Microsoft Azure & Office365
- Virtualisation / cloud platforms
- Datacentre strategy and operations
- Backup, Storage and disaster recovery
- UC & Networking
- Device Management
- Large scale migration projects
- Hybrid environments
- Legacy Environments
- Security
- Excellent time management, communications, decision-making, presentation, human relations and organisational skills
- Ability to resolve problems in a timely manner
- Ability to communicate technical information and ideas
- Ability to adapt to a rapidly changing environment
- Enterprise level use of Microsoft Office suite including Project and Visio
- Experience of Waterfall, Agile Hybrid & Scrum methodologies
Desirable Knowledge and Skills Required:
- Strong academic background - ideally with a technical degree
- Business Analysis skills
Qualifications/Certifications:
- PRINCE2 Foundation
- AgilePM Foundation
- ITIL Foundation
go to method of application »
Purpose
The role will require a high level of technical proficiency and will be involved in all elements of solution definition, design and implementation for internal and external customers in a busy and growing managed services environment. As well as providing technical expertise and escalation support for Frontline internal technical support teams where required.
The candidate will have a firm background in Microsoft technologies, virtualisation, storage and networking. Have experience working alongside a technical service desk, assisting the resolution of internal and customer faults and queries.
Requirements:
The role will require a high level of technical proficiency and will be involved in all elements of solution definition, design and implementation for internal and external customers in a busy and growing managed services environment. As well as providing technical expertise and escalation support for Frontline internal technical support teams where required.
The candidate will have a firm background in Microsoft technologies, virtualisation, storage and networking. Have experience working alongside a technical service desk, assisting the resolution of internal and customer faults and queries.
Experience:
- 3+ years Support & Consultancy for Veeam and Carbonite Evault products
- 5+ years in the Information Technology industry
- In-depth application product to support our continuity services
- Excellent knowledge & Experience within the data management sector
- Experience working within a managed service environment.
- Project Management/delivery
- Pre-sales
- Project Solution Architecting experience
- General commercial understanding and awareness
Responsibilities:
- To mentor and support the support team in Veeam and Carbonite Evault
- To Attain and maintain Veeam approved certification
- To undertake training and knowledge transfer of Veeam and Carbonite Evault
- Implement Veeam and Carbonite Evault Managed Services solutions
- Act as an escalation point for complex issues.
- Provide recommendations and develop technical solutions following customer requirement gathering and discovery exercises.
- Development of high-level solution designs and technical implementation plans.
- Preparation and creation of service operations documentation including handover to support teams.
- Participation in the sales handover process to ensure that all pre-sales documentation is accurate and correct prior to project initiation
- Proactive support for multiple customer and internal hosted environments providing technical expertise and escalation support for our technical support teams where required.
- Engage with internal 1st/2nd Line analysts to assist with customer fault/problem resolution and transfer knowledge verbally and via documented knowledge base articles.
- To comply with documented ISO procedures at all times.
- Identify and communicate risks and issues including escalation to the Project Manager.
- Provide highlight reports to the Project Manager as required.
Behaviours:
- Ability to work on multiple projects/tasks simultaneously whilst communicating progress.
- Establishing a good working relationship with wider teams and customers alike
- Work with a variety of customers to gain a detailed understanding of their requirements
- Ability to present solutions to both technical and non-technical audiences
- Document writing / process creation
- Knowledge sharing
Desirable Knowledge & Critical success factors:
- Strong product knowledge of Microsoft technologies
- Some understanding of Linux
- Hypervisor technology specifically VMWare & Hyper-V
- vSphere 5.1 – 6.7
- Storage Solutions
- Strong skills with Veeam and Carbonite Evault.
- Disaster Recovery skills for the above
- Veeam certified
- NDMP
- Fundamental networking knowledge – IP, DNS, IP routing, network address translation etc
- Understanding and knowledge of physical infrastructure along with Virtualisation Technologies.
- Self-Driven Individual with the capability to break out of their comfort zone and technology area
- Knowledge/Understanding of good information security practice from a technical and management perspective
- Demonstrable knowledge of ITIL.
- Understanding of Patch & Deployment methodologies
- Excellent decision making/problem solving skills
- Strong planning and organisation skills
- Understanding of encryption in the backups space (software and hardware)
- Excellent written and verbal communication skills at all levels
- Successful completion of background checks
go to method of application »
Purpose
- As a Project Manager, you will be responsible for delivering a portfolio of exciting IT projects on time, within budget, ensuring all the aims and quality standards of the project are met.
Responsibilities:
- Manage a portfolio of complex project initiatives with project teams and project delivery across-geographies
- Full project lifecycle ownership from initiation to deployment
- Set and continually manage project plans and expectations - develop Statements of Work and appropriate specifications
- Report on project status, milestones and success criteria - analyse and troubleshoot problem areas
- Ensuring that the delivery of new products or services from Projects is to the appropriate levels of quality, on time and within budget, in accordance with the Programme plan and Programme governance arrangements
- Work creatively and analytically to solve problems demonstrating teamwork, innovation and excellence
- Work across teams to prepare estimates and detailed project plans
- Provide leadership and coaching; mentor and motivate team members
- Procure adequate resources to achieve project objectives
- Participate in establishing practices, templates, policies, tools and partnerships for the company
- Manage day-to-day project activities and resources and chair project meetings
- Oversee project budgets
- Demonstrate a functional acumen to support how solutions will address client goals
- Develop and manage all aspects of project and program engagement from planning, vendor relationships, communications, resources, budget, change, risks and issues.
- Set and continually manage project expectations while delegating and managing deliverables with team members / stakeholders / Customers
- Develop trusted advisor relationship with customers - identify new opportunities to help customers solve their business problems
- Continue professional development to keep abreast of emerging technologies, methods and best practices used in project management adopt as required to increase team productivity & project success.
Essential Knowledge and Skills Required:
- At least 7+ years’ relevant experience in delivering large/complex IT projects
- Technology background with early career hands on technical experience
- Experience helping organisations migrate to, build on and optimize their Cloud technology through advisory, delivery planning and implementation
- Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
- Technical/conversational knowledge & track record in delivery of projects in some or all of the following areas:
- Infrastructure technology
- Microsoft Azure & Office365
- Virtualisation / cloud platforms
- Datacentre strategy and operations
- Backup, Storage and disaster recovery
- UC & Networking
- Device Management
- Large scale migration projects
- Hybrid environments
- Legacy Environments
- Security
- Excellent time management, communications, decision-making, presentation, human relations and organisational skills
- Ability to resolve problems in a timely manner
- Ability to communicate technical information and ideas
- Ability to adapt to a rapidly changing environment
- Enterprise level use of Microsoft Office suite including Project and Visio
- Experience of Waterfall, Agile Hybrid & Scrum methodologies
Desirable Knowledge and Skills Required:
- Experience of direct personnel line management
- Strong academic background - ideally with a technical degree
- Business Analysis skills
Qualifications/Certifications:
- PRINCE2 Practitioner or equivalent
- AgilePM Foundation or Practitioner
- ITIL Foundation
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