Job Vacancies at Cummins Inc.

Job description

Cummins Inc. is offering an IT Graduate Development Opportunity in Johannesburg, Gauteng.

If you think you’ve never seen a company like Cummins before, just imagine what it’s like to work here. Cummins can provide you with the career path and extensive development opportunities you need to achieve your goals.

The IT Graduate will be assigned a work plan within the Africa ABO Desktop environment and rotate through various departments within IT.

Participate In The Graduate Program By

• Agreeing to and meeting requirements on their work plan
• Participate in and contribute to the Graduate Program Projects
• Participate in the Graduate training programs

Required Skills & Knowledge

• IT Architecture - Knows the organization's current and future technology requirements. Can recommend technology improvements.
• System Architecture - Knows how to create and maintain applications architecture designs using current tools and techniques.
• Has knowledge of the relationships between the software elements and the effects of efficient design.
• Distributed Systems Design - Has been involved in Distributed Systems Design under the supervision and guidance of a specialist.
• Research And Analysis Processes - Knows how to conduct research and analysis with guidance from more experienced personnel.

Qualifications

• Bachelors or Masters degree Majoring in Information Technology.

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Job description

• Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account.
• Sells company products and services by developing new prospects and accounts.
• Achieves sales targets and ensures customer satisfaction.
• Develops relationships to generate customer goodwill and loyalty.
• Conducts negotiations according to company guidelines.
• Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
• Responds to customer concerns about the company and its products.
• Provides leadership and mentoring to less experienced sales representatives.
• Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).

Skills

• Focus On Customer Needs - Able to leverage network of customer contacts to attain customer specific information that will provide useful in making informed business decisions and increase understanding of customer needs.
• Account Planning - Is able to develop strategies to grow business, formulate marketing plans, identify support needs and measure progress. Understands what strategies need to be put in place to strengthen customer relationships. Uses the Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that support account planning as well as customer loyalty NPS tools and process.
• Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale. Able to coach others.
• Manage Customer Relationships - Manages customer interactions and relationships to maximize sales opportunities. Utilizes appointment and customer contact management software. Able to coach others to develop effective contact management habits. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.
• Sales Negotiations - Able to identify negotiating tactics used by customers and how to manage them. Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during negotiations. Can recognize the balance of power within a negotiation and has the skills to alter that balance. Drives toward collaborative relationships (i.e. win/win relationships).

Education, Licenses, Certifications

College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.

Experience

Intermediate level of relevant work experience required.

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Job description

• Sales Support Leads have advanced experience along with supervisor responsibilities within the Order Management Customer Service team. The Lead also has account responsibility for more complex customer accounts which may require adaptation of response or extensive research according to customer needs.
• Plan, prioritize and schedule the team’s activities and resources to ensure continuity of service.
• Reviews progress and evaluates results
• Ensure that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures
• Monitor the status of sales support activities to identify problem areas and adapt procedures to improve the overall performance of the team
• Investigates, analyzes and leads cross-functional problem-resolution and improvement
• initiatives with Cummins plants and external customers
• Answer more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquires are dealt with promptly and accurately;
• Liaise with functional or operational area managers to ensure that sales support activities are integrated with other parts of the business and appropriate for current and future sales activities
• Own account responsibility for the most complex, large or difficult customers
• Analyze customer inquiries to identify recurring user problems, recommend solutions, and to identify where customer service can be improved
• Develop problem solving guidelines, checklists, or other materials to assist customer service staff to respond to inquiries that are recurring or routine
• Lead, direct, evaluate, and develop customer service staff to ensure that the team’s resources are used effectively and that work scheduled and targets are met
• Own local departmental metrics, reporting and analysis
• Coordinate input from staff to develop comprehensive, proactive communications to customers
• Lead local continuous improvement projects and participate in global projects
• Answer more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquires are dealt with promptly and accurately

Skills

• Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.
• Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.
• Coach and Develop - Some knowledge or awareness about coach and developing others. Participates as a receiver of structured coaching and development processes and tools.
• Establish Plans - Solid understanding of how to establish plans. Develops plans that are thorough, realistic, and effective in meeting goals. Uses basic tools, processes and systems to document work clearly .Integrates planning efforts across work units. Translates objectives into clear tactics for execution. Integrates customer feedback into the process.
• Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

Education, Licenses, Certifications

B.S or B.A

Experience

• 5 – 8 years of previous customers service or supply chain experience
• Demonstrated experience with order management and customer service systems. Oracle preferred
• Become a Super user in GOMS (Global Order Management System) and participate in Regression Testing quarterly to improve processes.
• Utilise and understand the WMS (Warehouse Management System), Red Prairie
• Build a strong relationship with the Filtration Manufacturing Plant, internal (Suppliers and different departments internally) and external customers (Cummins DBU and Filtration customers) as well as the 3rd Party Logistics team.
• Engages with the distribution channel and cross functionally to build collaborative relations.
• Empowered to take decisions about daily operations: open order board, priorities for picking/allocation by customer, end of month sales coordination, First Ship Fill (FSF), First pass Fill Rate (FPF) investigation & follow up
• Inform the CSR’s and customer of all Cummins’ services, including training and administrative support for the customers on the Cummins on-line ordering tool WebParts (Super user) and other channels (e.g. Electronic Data Interface) to ensure the optimum service meeting the customers’ needs.
• Make sure all necessary documents are complete and handed over to the 3rd part logistics partner to guarantee a smooth delivery to the customer
• Ensure proper record retention/archiving of all documents. Participate and provide information to Internal and External auditors.
• Act as contact person for other departments and customers to respond to questions or escalate issues if needed.
• Coordinate the corrective actions if one of the KPI’s (FSF, order intake, order types …) is out of control for his/her team.
• Provide price quotations and container/airfreight volumes on customers demand.