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  • Posted: Jan 20, 2025
    Deadline: Not specified
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    Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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    Receptionist

    • Answer inbound calls on switchboard; attend to visitors at front reception and assist with administrative duties.
    • Answering Switchboard and direct calls
    • Customer liaison and telephonic enquires
    • Attend to visitors and job applicants calling at the office
    • Aim for first time resolution
    • Ensure that daily target are achieved – on quality and quantity
    • Customer focus
    • Interpersonal savvy
    • Approachability

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    Control Room Supervisor

    Minimum Requirements

    • Grade 12, Matric
    • Minimum of 3 years experience as a  controller
    • Computer literate
    • No criminal record.
    • PSIRA registered with a Grade C
    • Must be fully bilingual
    • Experience in Vehicle and radio monitoring highly advantageous
    • Valid Drivers Licence required

    Key Performance Areas (not totally inclusive)

    • Regular communication with vehicles
    • Monitoring vehicle on tracking system
    • Report writing skills
    • Ensure security and manage staff
    • Planning of routes and schedules
    • Communication with clients and sorting out their queries

    Core Competencies

    • Organizational skills.
    • Interpersonal skills.
    • Assertive skills
    • Must have good problem solving skills
    • Must be highly driven and able to work on his/ her own

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    Credit Controller

    Minimum Requirements

    • Matric
    • Credit Management or Finance related qualification
    • 2-3 Years Collections experience in a high volume consumer environment
    • Strong knowledge of Microsoft Office & Excel
    • Working knowledge of LSN and SAP
    • Strong People & Communication skills

    Job Specification

    • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
    • Accurately record notes resulting from outbound calls to clients in the Listener system;
    • Ensure that the minimum number of prescribed collection calls are achieved daily;
    • Capture debit order resubmissions in the Listener system;
    • Verify client information in the Listener system when making contact with clients;
    • Convert clients from printed communication to electronic communication;
    • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
    • Follow up on client payment commitments;
    • Issue letters of demand & suspension to clients in accordance with the collection policy;
    • Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
    • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
    • Understand & communicate company policies, collection policies & service-specific information to clients;
    • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
    • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
    • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
    • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
    • Communicate the outcome of the resolved query to customers (both internally & externally);
    • Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
    • Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
    • Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
    • Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
    • Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
    • Participate in various ad-hoc projects within the Credit Control Department;
    • Ensure a high standard of housekeeping at all times.

    Skills and behavioural competencies:

    • Excellent verbal & written communication skills
    • Excellent customer service skills
    • Ability to work under pressure & with difficult customers
    • Excellent telephone skills
    • Computer literate – intermediate Excel skills requirement
    • Accuracy & attention to detail essential
    • Excellent reconciliation skills
    • Attention to detail
    • Interpersonal skills
    • Consistency
    • Resilient

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    Internal Sales Consultant - Commercial

    Responsibilities

    • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
    • Understand customer needs and requirements
    • Cost and quote Clients
    • Open Sales order files where needed
    • Route qualified opportunities to the appropriate sales consultants for further development and closure
    • Close sales and achieve daily, weekly, monthly and quarterly targets
    • Research accounts, identify key players and generate interest
    • Maintain and expand your database of prospects within your scope
    • Team with Sales Consultants to build pipeline and close deals
    • Perform effective online discussions on the product and Group offerings

    Requirements

    • Proven Internal sales experience
    • Track record of over-achieving targets
    • Strong phone presence and experience dialing dozens of calls per day
    • Proficient with corporate productivity and web presentation tools
    • Experience working with a CRM system
    • Excellent verbal and written communications skills
    • Strong listening and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Working knowledge of SAP advantageous
    • Vehicle license
    • Own vehicle 

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    Control Room Manager

    Minimum Requirements:

    • Grade A
    • Grade 12 / Matric
    • Driver's License and own reliable transport
    • Must Reside in the Nelspruit Area.
    • Computer Literacy in MS Office, CCTV, etc.
    • Must be able to work under pressure and for extended hours as and when required
    • Strong ability to work shifts
    • Work independently and within a team.
    • A minimum of 8-10 years’ experience in the Security Industry as a Control Room Manager.
    • No criminal record or any Pending Cases.
    • Must be reliable and trustworthy.
    • Receiving complaints and informing management accordingly.
    • Able to exercise and maintain discipline.

    Technical Skills

    • Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
    • CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
    • Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

    Management Skills

    • Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
    • Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
    • Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
    • Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
    • Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

    Personal Qualities

    • Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
    • Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
    • Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
    • Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
    • Integrity: High level of integrity and professionalism, especially in handling sensitive information.

    Additional Considerations

    • Experience: Prior experience in a similar role or in the security industry is highly beneficial.
    • Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.

    Method of Application

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