Control Room Manager at Fidelity Services Group

Minimum Requirements:

• Grade A
• Grade 12 / Matric
• Driver's License and own reliable transport
• Must Reside in the Nelspruit Area.
• Computer Literacy in MS Office, CCTV, etc.
• Must be able to work under pressure and for extended hours as and when required
• Strong ability to work shifts
• Work independently and within a team.
• A minimum of 8-10 years’ experience in the Security Industry as a Control Room Manager.
• No criminal record or any Pending Cases.
• Must be reliable and trustworthy.
• Receiving complaints and informing management accordingly.
• Able to exercise and maintain discipline.

Technical Skills

• Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
• CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
• Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

Management Skills

• Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
• Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
• Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
• Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
• Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

Personal Qualities

• Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
• Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
• Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
• Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
• Integrity: High level of integrity and professionalism, especially in handling sensitive information.

Additional Considerations

• Experience: Prior experience in a similar role or in the security industry is highly beneficial.
• Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.