Job Vacancies at H Systems (Pty) Ltd

JOB PURPOSE

The core purpose of the role is to sell products to customers, process their orders efficiently, accurately, and promptly, ensuring that sales and gross profit targets are met. The role requires maintaining strong and positive customer relationships.

KEY PERFORMANCE AREAS

• Sales.
• Customer Service.
• Administration and Reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
• Resolve customer queries timeously
• Provide daily feedback to customers on back orders and out-of-stocks.
• Communication of customer credits to operations to ensure timeous collection. 

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure data systems are accurate and always updated.
• Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required. 
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures. 
• Always maintain a high level of customer service levels standards.
• Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• Relevant experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Quoting and invoicing.
• Excellent organizational skills and attention to detail.
• Ability to work diligently in a pressurised and fast-paced environment.
• Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.
• Customer-focused and able to build strong relationships with customers.

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JOB PURPOSE

The purpose of the role is to oversee and supervise all aspects of warehouse operations, to optimize the warehouse's efficiency and effectiveness, ensuring the accurate and timely dispatch of orders whilst upholding stock control measures and safety protocols.

KEY PERFORMANCE AREAS

• Warehouse Control
• Stock Control
• Distribution Control
• Receiving Control
• Administration
• SHEQ Integrated Management System control

MAIN RESPONSIBILITIES 

WAREHOUSE CONTROL

• Strategically control the warehouse in conjunction with the company’s policies and strategic objectives.
• Control receiving, picking, packing and distribution processes effectively.
• Control day-to-day operations of the warehouse to achieve Departmental objectives and targets.
• Cost management of all warehouse activities.
• Employee relations management of warehouse employees.
• Maintain effective working relationship with sales teams in terms of job scheduling and resource management to ensure satisfactory service to clients.
• Responsible to inspect stacking and storage practices in the warehouse in line with the General Safety Regulations (Annexure A)
• Assist in another positions if there is an operational constraint. 
• Assist with driving responsibilities, including driving a company vehicle.
• Manage temporary labourers’ costs and staffing, within company guidelines.

STOCK CONTROL

• Ensure stock control and reconcile with data storage system.
• Oversee, complete, and ensure stock takes are conducted and system deviations are inspected, as required. 
• Ensure that all stock is correctly and neatly located, binned, and maintaining a tidy display of the products. 
• Ensure all stock discrepancies are investigated accordingly. 
• Control and minimize scrap and ensure authorisation before any items are scrapped.
• Setup warehouse layout and ensure efficient space utilization.
• Ensure all stock is packaged according to company procedures to prevent damage.
• Conduct stock counts, as required.

DISTRIBUTION CONTROL

• Control logistics function, ensuring all orders are dispatched timeously, including:
• Manage freight forwarders and ensure timeous collection from couriers.
• Ensure routes are planned and optimized to minimize delivery times and costs.
• Control dispatch quality, delivery times, transport costs and efficiency.
• Ensure dispatch accuracy as per Invoice, on time and in full, as per Dispatch Procedures.
• Ensure IBTR’s (Inter-Branch Transfers) are completed as per company procedures.
• Check and verify shipping records, manage queries on shipping shortages or overages timeously.
• Ensure uptime of fleet to deliver on customer service requirements.
• Ensure all drivers comply with the Road Traffic Act and/ Or AARTO that the delivery fleet is compliant with any associated regulations and/or other legal requirements.

RECEIVING CONTROL

• Ensure that all deliveries are received, checked for accuracy, and processed in a timely manner. 
• Ensure stock received via containers are correct and meets company quality standards.
• Ensure all stock are packed into correct bins as per company procedures.
• Assist with the loading and unloading of products from vehicles and containers.

ADMINISTRATION

• Produce reports and statistics monthly.
• Order PPE for employees, according to company processes, in conjunction with the Branch Manager.
• Any other warehouse administrative tasks as required by the Branch Manager.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.
• Participate in any Integrated Management System activities as required. 
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures. 
• Always maintain a high level of customer service levels standards.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.
• Valid Motor Vehicle Driver’s License.

EXPERIENCE

• Relevant experience in a similar position.
• 5 years’ experience in an operations / warehousing environment. 

KNOWLEDGE REQUIREMENTS

• A comprehensive understanding of warehouse operations, including receiving, order picking, and dispatch management.
• A good understanding of inventory management techniques, including inventory control, cycle counting, and stock rotation.
• Strong leadership skills to effectively manage a team of warehouse staff, assign tasks, set priorities, and ensure productivity.
• Knowledgeable about health and safety regulations and procedures to ensure a safe working environment for all employees.
• Awareness and understanding of the ISO Standard requirements relevant to the position

SKILL REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at an intermediate level.
• Proficient in SAGE Evolution, or similar, at an intermediate level.
• Strong analytical skills to be able to identify and solve problems quickly and efficiently to ensure smooth warehouse operations.
• The capability to prioritize tasks, work under deadlines, and meet productivity targets while maintaining accuracy.
• Excellent verbal and written communication skills to effectively communicate with staff, suppliers, customers, and other stakeholders

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JOB PURPOSE

The core purpose of the role is to provide administrative support to ensure that the administrative function of the branch is running smoothly and efficiently.

KEY PERFORMANCE AREAS

• Administration
• SHEQ Integrated Management System control

ADMINISTRATION

• Must be familiar with all administrative functions in the Department, including, but not limited to:
• Administer top-up stock orders for the branch.
• Administer Branch powder coating.
• Administer Return to supplier (RTS) on SAGE.
• Control office supplies.
• Administer Inter Branch Transfers (IBTs) on SAGE.
• Administer credits.
• Post Receiving of stock items (GRV) on SAGE.
• Control branch Freight administration.
• Control Branch PODs.
• Control petty cash box.
• Complete general administration duties as required by the needs of the branch.
• Filing.
• Archiving of historic documents.
• Data capturing.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.
• Ensure the Administration Department maintains and complies with standards of health and safety, and hygiene always.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• Relevant experience in a similar position in an administration field.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at an intermediate level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in administration processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Detail-oriented with a focus on accuracy.
• Ability to manage and prioritize tasks efficiently, whilst adhering to strict deadlines.
• Capacity to handle multiple tasks simultaneously.

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JOB PURPOSE

The purpose of the role is to conduct stock-takes at required intervals according to company standards.

KEY PERFORMANCE AREAS

• Stock Control.
• Warehouse Assistance.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

STOCK CONTROL

• Ensure that all stock is correctly and neatly located, binned, and maintaining a tidy display of the products.
• Ensure all stock is packaged according to company procedures to prevent damage.
• All stock in bins to be neatly wrapped to prevent damages.
• Complete cycle counts and stock takes.
• Count stock and ensure all bins required to be counted for the day are closed off on same day.
• Conduct 2nd counts of stock as required.
• Reconcile physical stock with system records and report discrepancies to the Stock Controller/Warehouse Supervisor for further investigation.
• Ensure all bins are counted in full by month end.
• Identify and investigate discrepancies between physical stock and system records, and resolve any discrepancies in a timely manner, together with the Stock Controller/Warehouse Supervisor.
• Ensure effective housekeeping in stock holding area.
• Maintain clear and accurate records of stock counts.

WAREHOUSE ASSISTANCE

• Assist in another position if there is an operational constraint.
• Perform the loading and unloading of products from vehicles and containers.
• Assist with driving responsibilities, including driving a company vehicle, if hold a valid driver's license.
• Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
• Loading and unloading deliveries.
• Maintain accurate records of deliveries and ensure all relevant paperwork is signed and returned.
• Provide excellent customer service.
• Accompany drivers on deliveries to provide assistance with offloading or loading products at customer sites.
• Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.
• sweeping floors.
• dusting surfaces.
• removing debris.

SHEQ NTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety processes.
• Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.
• Always maintain high standards of housekeeping.
• Ensure PPE is always worn in the warehouse.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• 1 years' experience in a similar position.
• 2 years' experience in an operations/warehouse environment.

KNOWLEDGE REQUIREMENTS

• A thorough practical knowledge of best practices in Stock Control and Operations processes. 
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Computer literacy.
• Proficient in SAGE Evolution, or similar, at a basic level.
• Strong numerical and analytical skills with a high attention to detail.
• Excellent organizational and time management abilities to prioritize tasks and meet deadlines.

go to method of application »

JOB PURPOSE

The core purpose of the role is to ensure effective stock control of goods according to company standards, conducting regular stocktakes, and maintaining accurate inventory records.

KEY PERFORMANCE AREAS

• Stock Control.
• Administration.
• Warehouse Assistance.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

STOCK CONTROL

• Ensure stock control and reconcile physical stock with recorded inventory levels (SAGE).
• Ensure all bins are used effectively, marked correctly and product codes displayed on correct location.
• Conduct stock counts.
• Ensure all stock is quality checked and binned correctly and timeously.
• Ensure all physical stock items are allocated to a bin.
• Ensure that all stock is correctly and neatly located, binned, and displayed.
• Report any damaged stock to the Warehouse Supervisor.
• Move the damaged stock to the quarantine area for review by Warehouse Supervisor.
• Ensure effective wrapping of the product according to company procedures, to ensure protection of the product.
• Oversee, complete, and ensure stock takes are conducted.
• Count stock and ensure all bins required to be counted for the day are closed off on same day.
• Conduct 2nd counts of stock as required.
• Ensure all bins are counted in full by month end.
• Ensure stock discrepancies are reported to the Warehouse Supervisor.
• Investigate all stock discrepancies.
• Continuously review and streamline stock control processes to enhance efficiency, accuracy, and productivity.

ADMINISTRATION

• Produce reports and statistics monthly, or as required.
• Stock variance report.
• Stocktake progress report.
• Stock valuation report.
• Stock shortage reports.
• Ensure all stock are allocated to bins on SAGE.
• Ensure stock journals are completed on SAGE.
• Ensure all stock items in the warehouse has cost value allocated to it.
• Ensure non-stock warehouse is cleared monthly.
• Inspect x codes (BOM Control codes) and ensure that all x codes on the system are cleared to 0.
• Additional reports as may be required.
• Ensure data systems are accurate and always updated.
• Ordering of packaging material for the branch.
• Control packaging material and box stock to always ensure sufficient stock levels.

WAREHOUSE ASSISTANCE

• Assist in another position if there is an operational constraint.
• Assist with driving responsibilities, including driving a company vehicle, if hold a valid driver’s license.
• Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
• Loading and unloading deliveries.
• Maintain accurate records of deliveries and ensure all relevant paperwork is signed and returned.
• Provide excellent customer service.
• Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.
• sweeping floors.
• dusting surfaces.
• removing debris.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety processes.
• Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.
• Always maintain high standards of housekeeping.
• Ensure PPE is always worn in the warehouse.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• 2 years’ experience in a similar position.
• 3 years’ experience in an operations / warehousing environment.

KNOWLEDGE REQUIREMENTS

• Computer literacy with proficiency in MS Excel at a basic level.
• Proficiency in SAGE Evolution, or similar, at an intermediate level.
• Thorough practical knowledge and understanding of inventory management principles and operations processes.
• Awareness and understanding of relevant ISO Standard requirements.

SKILL REQUIREMENTS

• Strong organizational and time management skills to handle multiple priorities and meet deadlines.
• Excellent analytical and investigative skills, with the ability to interpret data and make informed decisions.
• Detail-oriented mindset with a high level of accuracy in record-keeping and stock reconciliation.
• Strong sense of urgency and ability to work under deadlines.

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JOB PURPOSE

The core purpose of the role is to assist with the effective receiving of goods according to company requirements.

KEY PERFORMANCE AREAS

• Receiving Control.
• Administration.
• Warehouse Assistance.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

RECEIVING CONTROL

• Ensure all deliveries are received, checked, and confirmed correctly and timeously.
• Receiving all stock delivered from a supplier or a return from a customer.
• Ensure stock received via containers are correct and meets company quality standards.
• Ensure that the stock colours match company standards.
• Unloading of goods into the receiving department.
• Count & inspect the unloading of goods.
• Report all damaged stock/incomplete transfers to the Receiving Controller immediately upon discovery thereof.
• Ensuring that all stock is correctly and neatly located, binned, and always displayed.
• Ensure stock is binned timeously.
• Ensure adherence to stacking and storage requirements at all times.
• Ensure bins are tidy, always have bin numbers and stock labels.

ADMINISTRATION

• Always ensure effective receiving administration.
• All receiving paperwork are completed accurately.

WAREHOUSE ASSISTANCE

• Assist in another position if there is an operational constraint.
• Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.
• sweeping floors.
• dusting surfaces.
• removing debris.

SHEQ INTERGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety plans.
• Ensure documented quality checks is completed on each shipment and review accordingly.
• Ensure all packaging meets company standards.
• Ensure all boxes are correctly labelled.
• Report any deviations to the Warehouse Supervisor.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards. 

REQUIREMENTS

QUALIFICATIONS

• Grade 12 or equivalent.

EXPERIENCE

• 1 years’ experience in a similar position.
• 2 years’ experience in an operations / warehousing environment.

KNOWLEDGE REQUIREMENTS

• A thorough practical knowledge of best practises in receiving processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE Evolution, or similar, at a basic level.
• The capability to prioritize tasks, work under deadlines, and meet receiving targets, whilst maintaining accuracy.

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JOB PURPOSE

The core purpose of the role is to provide technical support and training to customers.

KEY PERFORMANCE AREAS

• System Administration & Support.
• Technical Support.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES 

SYSTEM ADMINISTRATION & SUPPORT

• Compile cutting list on Fenestration Design Software System.
• Compile material lists on Fenestration Design Software System.
• Updating of machinery maintenance checklists and records.
• Report manufacturing issues, cutting list problems or software/manual related mistakes back to the technical department for rectification with software suppliers or the relevant internal department.
• Offer first line Fenestration Design Software System support to customers.
• Assist with Fenestration Design Software System software support to customers.

TECHNICAL SUPPORT

• Training customers on fabrication, assembly and installation of systems and operation of punch tools.
• Printing and binding of training materials, ensuring the customers have the correct manuals and literature required when manufacturing our systems.
• Traveling to all branches, as per requirements to offer training to clients in remote areas.
• Offering training of installation and not only manufacturing of systems, visiting sites to ensure the installation of systems had been done correctly, upon request only.
• Control all punch tools in the business.
• Check the working functions of punch tools returned to ensure no damages occurred whilst on customer sites.
• Ensure the punch tools go for maintenance, should maintenance be required.
• Liaising with service supplier and making arrangements for collection and delivery, also testing that the maintenance had been performed and the tool operates adequately.
• Ensure quality checks and punch tool package completeness before sending out to customers. 
• Ensure punch tool agreement form is completed and keep records of all data. 
• Management of punch tool contracts and tracking of allocations.
• Provide technical product advice to customers relating to quotation request.
• Provide accurate technical support to internal- and external stakeholders, including troubleshooting, analysis etc.
• Visiting site to problem solve issues, leaks, or malfunctions of systems
• Operating a company vehicle to deliver or collect punch tools or hardware items to clients or when enroute to customer training sessions.
• Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
• Ensure the Training Centre maintains a clean, tidy, and sanitary appearance always. 
• Perform cleaning tasks such as sweeping floors, dusting surfaces, removing debris.
• Joining of Bi-coloured Aliplast profiles on the Isomat machine. 
• Following instructions, drawings, and acute tolerances to avoid damage to the profiles and ensuring the desirable results.
• Manufacturing new R&D developments and ensuring the functionality of new developments.
• Comprehending the design of the system, enabling the possibility of future training to customers on the new systems.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required. 
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures. 
• Always maintain a high level of customer service levels standards.
• Management of training centre safety inductions for visitors.
• Presentation of toolbox talks relevant to the training centre and employees making use of the facilities.
• Complete Health and Safety inspections for the Training Centre, as required. 

REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.
• Valid Drivers’ license.

EXPERIENCE

•  Relevant experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Office at an intermediate level.
• Knowledge of AAAMSA and SAGGA regulations.
• Proficient in Fenestration Design Software and Estimating Systems.
• In-depth product knowledge, including their features, functionalities, and potential troubleshooting points.
• Awareness and understanding of relevant ISO Standard requirements.

SKILL REQUIREMENTS

• Technically proficient with the ability to read and understand architectural drawing and solve complex technical queries.
• Effective analytical and problem-solving skills, to identify customer challenges and offer suitable solutions.
• Key Accounts Management, with the ability to build rapport and maintain positive relationships with clients.
• Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being trained. 

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JOB PURPOSE

The core purpose of the role is to generate sales and visit key clients, and direct the activities of the office, whilst ensuring sufficient stock availability at the branch.

KEY PERFORMANCE AREAS

• Administration and Reporting.
• Sales.
• Customer Service.
• Purchasing.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES 

ADMINISTRATION AND REPORTING

• Must be familiar with all administrative functions in the Department, including, but not limited to:
• Administer top-up stock orders for the branch.
• Administer Branch powder coating.
• Administer Return to supplier (RTS) on SAGE.
• Control office supplies.
• Administer Inter Branch Transfers (IBTs) on SAGE.
• Administer credits.
• Post Receiving of stock items (GRV) on SAGE.
• Control branch Freight administration.
• Control Branch PODs.
• Control petty cash box.
• Complete general administration duties as required by the needs of the branch.
• Filing.
• Archiving of historic documents.
• Data capturing.

SALES

• Responsible for achieving sales targets and the planned increase of market share.
• Ensure growth of existing Key customers.
• Attract new customer base as per targets set.
• Grow key customer accounts by calling clients and selling.
• Identify which client are not buying and sell more.
• Ensuring all back orders are fulfilled to complete the sale.
• Keep a client data base.
• Customer service of allocated customers.
• Ensure accurate and timeous processing of sales orders by the Internal Sales Department.
• Prepare quotes; sales orders and invoices timeously and accurately and ensure stock availability as per orders.
• Develops, interprets, and produces data on sales performance and sales plans and is responsible for ensuring exceptional customer service of internal sales division.
• Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
• Keep a client data base.
• Assist with any other sales related tasks as required by the Branch Manager.

CUSTOMER SERVICE

• Ensure all departments always maintain a high level of customer service levels standards.
• Ensure internal sales communicates with clients to sell stock and with back orders, specials, late deliveries.
• Provide daily feedback to customers on back orders and out-of-stocks.
• Back-order report.
• Source stock from DC to complete sales orders.
• Regular customer communication.
• Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
• Ensure visits to Key Accounts in the region together with respective Sales Representative.
• Manage Key Accounts.
• Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
• Sales analysis.
• Resolve sales and admin queries timeously.
• Resolve clients’ complaints about incorrect or late processing of orders.

PURCHASING

• Prepare local orders according to purchasing data sheets.
• Complete weekly purchasing spreadsheets for AWF, SYS and EXT and identify branch shortages.
• Ensure completion of stock purchases by Admin Department for local orders with permitted suppliers in line with company requirements.
• Ensure order is processed by Admin Department timeously. 
• Liaise with Procurement Department on orders to mill / Wispeco.
• Purchasing of goods locally (aluminium extrusions and hardware) at cost effective prices and high quality; maintaining sufficient stock levels at the branch.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required. 
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures. 
• Always maintain a high level of customer service levels standards.
• Ensure the Sales and admin Department maintains and complies with standards of health and safety, and hygiene always.

REQUIREMENTS

QUALIFICATIONS

• Grade 12 with a series of short and longer course certifications.
• Valid Drivers’ license.

EXPERIENCE

• 5 years’ experience in a supervisory position, managing employees.
• 8 years’ experience in a sales and administrative environment.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at an intermediate level.
• Proficient in SAGE Evolution, or similar software, at an intermediate level.
• Strong knowledge and understanding of sales and administrative principles, techniques, and strategies.
• Awareness and understanding of relevant ISO Standard requirements.

SKILL REQUIREMENTS

• Quoting and Invoicing.
• Effective analytical and problem-solving skills, to identify customer challenges and offer suitable solutions.
• Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold. 
• Able to collect and interpret data to identify trends, patterns, and areas for improvement.