Job Vacancies at Hyundai Automotive South Africa

Job Description
MAIN PURPOSE OF THE DEALER PRINCIPAL

•  To ensure maximum efficiency and profitability of the Company whilst giving customer satisfaction.
•  To formulate and administer Company policy.
•  To control cash flow, stocks and assets at a level commensurate with profit requirements and satisfactory return on investment.
•  To maximise Company profitability through the sale of vehicles, associated products, parts and labour.

Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-

•  To ensure all departments achieve profit margins as per their objectives.
•  To ensure Company attains an overall net profit as per budgets.
•  To continually monitor the financial situation on a daily/weekly basis to achieve financial objectives.
•  To examine all accounts, operating controls and composite figures to initiate improvement or corrective action where required.
•  To ensure high level of contact with the bank, ensuring good cash flow, overdraft and loan facilities as necessary.
•  To forecast peak sales criteria and cash requirements.
•  To monitor and control availability of vehicle and parts stock in line with customer demand and projected sales.
•  To maintain and where possible increase market penetration to meet company objectives.
•  To improve stock turnover ratios, reduce stock holding value and increase sales to meet company objectives. 

Customer Service and Satisfaction:-

•  To maintain a high level of customer satisfaction whilst maximising profits.
•  To improve the quality of customer service and retention by enhanced facilities, improved technical skills resulting in lower cost of ownership and improved marketing methods.
•  To ensure high standards of quality and workmanship.

Cost Control:-

•  To maintain effective control of expenses in line with budget objectives.
•  To carry out monthly examination of management accounts.
•  To ensure maximum cost effective stock turnover ratios.
•  To ensure all customer invoices have been prepared and submitted.
•  To examine daily/weekly/monthly debtor situation ensuring collection of outstandings. 
•  To analyse all training requirements and related costs to provide a satisfactory staff training and development programme to assure effective staff and provide job satisfaction.

LIMITS OF AUTHORITY

• Capital Expenditure:- Limited only by resources
• Personnel:- Ultimate authority in recruitment and dismissal of Staff.
• Operational:- Authorised to operate the Company to meet shareholders' requirements and expectations.

MAIN JOB FUNCTIONS.
Staff:-

•  To establish and agree labour and staff requirements with directors and line management.
•  To ensure training needs are met and accurate records kept to maximise possible grants.
•  To operate staff performance appraisal system and ensure action taken on results.
•  To establish and review operation of salary scales and incentive schemes.

Administration:-

•  To ensure that the Company is operated correctly within the law. To review all departmental activities and reporting systems.
•  To ensure Company operates incentive schemes in line with Manufacturers' recommendations.
•  To ensure that adequate safety and security measures have been installed to protect Company personnel and property.

Communications:-

•  To maintain good liaison with directors and line managers. 
•  To ensure direct liaison with manufacturers, professional bodies, suppliers, statutory representatives and all other contacts.

Marketing:- 

•  To plan and oversee the completion of sales campaigns, advertising and promotional activities and to ensure their cost-effectiveness.
•  To instigate research into customer satisfaction and requirements for improvement.

Finance:-

•  To keep financial structure of the Company under constant review.
•  To review all pricing policies, sales discounts, fleet discounts, parts pricing and labour rates.
•  To monitor Labour Performance against known standards.

Qualifications and Experience

• At least 5 year experience in the same or similar role.
• Financial Qualification (Pref) or extensive financial experience. Matric / Equivalent. FICA, FAIS & CPA knowledge

Skills and Personal Attributes

• Knowledge and experience of the retail motor industry of the highest level.
• Skills, experience and knowledge of modern business methods and controls.

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Job Description

• To design, develop, and deliver non-technical training programs that enhance the skills, knowledge, and competencies of employees within the automotive industry. The role focuses on areas such as customer service, sales, leadership, communication, and compliance.
• Conduct Training Needs Analysis
• Design and Development:
• Develop training materials, manuals, and e-learning content that align with organizational goals.
• Training Delivery:
• Facilitate classroom training, workshops, and virtual training sessions.
• Evaluation and Improvement:
• Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Continuously improve training content and delivery methods based on evaluation data.
• Stakeholder Engagement:
• Build and maintain relationships with internal and external stakeholders.
• Function as a consultant to managers and employees regarding training and development needs.
• General housekeeping of the training facilities
• Setting up of training rooms and facilities to conduct productive training

Position Overview
Trainer (Employee Development Specialist) Reporting Directly to the Learning and Development Manager.  

• To design, develop, and deliver non-technical training programs that enhance the skills, knowledge, and competencies of employees within the automotive industry. The role focuses on areas such as customer service, sales, leadership, communication, and compliance.
• Conduct Training Needs Analysis
• Design and Development:
• Develop training materials, manuals, and e-learning content that align with organizational goals.
• Training Delivery:
• Facilitate classroom training, workshops, and virtual training sessions.
• Evaluation and Improvement:
• Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Continuously improve training content and delivery methods based on evaluation data.
• Stakeholder Engagement:
• Build and maintain relationships with internal and external stakeholders.
• Function as a consultant to managers and employees regarding training and development needs.
• General housekeeping of the training facilities
• Setting up of training rooms and facilities to conduct productive training

Qualifications and Experience

Education:

• Suitable qualification in Education, Training, Human Resources, or a related field.
• Accredited Assessor/Moderator/ETDP (preferable)

Experience:

• Minimum of 3 years of experience in training and development, preferably in the automotive industry.
• Proven experience in designing and delivering non-technical training programs
• Valid driver’s license.

Skills and Personal Attributes 

• Excellent communication and presentation skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).
• Ability to work independently and as part of a team.
• Motivational skills
• Knowledge of adult learning principles and instructional design.
• Customer Focus
• Innovation
• Analytical Thinking
• Agile
• Ability to travel nationally to deliver training.
• Knowledge of BBBEE, SETA’s, ATR’s and WSP’s

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Job Description

Provide expertise and support to the dealer network in terms of Parts functions and methods to assist the dealers in achieving performance objectives according to HASA standards.

Position Overview 

• Support Independent and HASA dealers to grow parts business segments.
• Schedule dealership visits regularly to ensure parts departments are operating efficiently and profitably.
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Conduct research to identify new opportunities/technologies, which could result in better operational processes.
• Define standard operating procedures (SOP's).
• Provide expertise to identify and develop solutions to improve quality of processes and services of parts departments.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services of parts departments.
• Analyse commercial performance of the parts department relative to set KPI’s and where necessary, together with the dealer, develop improvement plans.
• Monthly review of Dealer Performance on KPI’s and developing improvement actions with Dealers.
• Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
• Score Dealers Monthly on, amongst others:
• Stock Holding Days;
• Dead Stock control;
• Ordering Patterns – Stock/Daily;
• Training;
• Accessory Per Vehicle Sold (APU)
• Special Pricing Conversion
• Compile Weekly Exco Presentations on Dealer Performance
• Compile Monthly and Quarterly Dealer Review Presentations and reports
• Communicate all necessary business updates/new information/specials and the likes to the dealer network through bulletins and Parts Whatsapp Group
• Manage and maintain completeness of dealer data base for communication purposes.
• Perform all other position related duties as assigned or requested.
• Assist with ad-hoc tasks as and when required.

Relationship Management

• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal operating performance of the business
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with PDC and HASA parts growth strategy
• Communicate and keep stakeholders up to date on changes that may affect parts sales performance and supply issues.

 Reporting:

NB: All reporting to management and information provided to internal and external customers must be of the highest standard at all times and deadlines needs to be adhered to.

 Qualifications and Experience

• Matric
• Post Grad Tertairy qualification
• Dealer and OEM Work Experience
• Drivers licence a must – extensive travelling required

Skills and Personal Attributes

•  High level of proficiency in Microsoft excel
•  Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills
•  Experience in analyzing data to draw business-relevant conclusions