Job Vacancies at Mango5

What you’ll do:

• Split your day 50 / 50 between personal lead generation and team leadership.
• Lead, support, and motivate a team of field agents to achieve lead generation goals and company targets.
• Conduct daily stand-ups and debriefs to align team efforts and share updates or challenges.
• Monitor team performance in real time and provide on-the-spot coaching and feedback.
• Ensure all team members adhere to data privacy regulations and brand standards.
• Manage daily reporting of team performance, attendance, and operational feedback to Operations.
• Coordinate logistics such as territory planning, resource needs, and business unit materials.
• Identify areas for improvement and propose solutions to enhance team productivity and engagement.
• Mentor rising stars, coach under-performers, and run daily refresh sessions on objection handling & new product hooks.

\What you’ll bring:

• Street-proven sales DNA—hitting targets is no sweat.
• A coaching mindset that turns feedback into same-day uplift.
• Calm, quick problem-solving for route bottlenecks and equipment failures.
• Fluent in English; Afrikaans or isiXhosa is a benefit.
• Stamina for 6–8 outdoor hours daily.

Minimum Qualifications & Experience

• Matric (Grade 12).
• At least 2 years’ experience leading face-to-face sales or field teams.
• Valid driver's license and PDP advantageous
• Demonstrable success in meeting personal and team performance targets.
• Clear criminal and credit record
• Previous exposure to call centres or insurance is a plus—full training is provided.

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Requirements

What you’ll do:

• Approach prospective clients with the opportunity to save money on their home and vehicle insurance.
• Educate prospects on product value propositions and qualify interest based on predefined criteria.
• Collect accurate information and consent.
• Provide feedback from the field to improve the effectiveness of customer engagement strategies.
• Represent the company in a professional, friendly, and knowledgeable manner.
• Meet or exceed daily, weekly, and monthly targets.
• Maintain and update lead tracking logs and report progress to the Team

What you’ll bring:

• A natural connector—your friendly smile, confident body language, and resilient attitude to make a strong first impression.
• A clear communicator in English (Afrikaans or isiXhosa is a great bonus).
• Tech-savvy, especially with smartphones, tablets and various applications.
• Detail-oriented—spelling errors and typos don’t happen on your watch.
• Matric-certified, with at least 6 months of customer-facing experience (retail, hospitality, promotions, etc.).
• New to insurance? No problem—we’ll train you.

Minimum Qualifications & Experience

• Matric (Grade 12).
• 6+ months in any public-facing or sales-based role (retail, promotions, fundraising, hospitality, etc.).
• Clear criminal and credit record.

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KEY RESPONSIBILITIES

Operational Oversight

• Ensure smooth day-to-day operations and address workflow challenges
• Align campaign execution with broader business goals
• Resolve bottlenecks and maintain service delivery standards

Performance Management

• Track KPIs and monitor team performance closely
• Analyze data and implement improvement plans to boost results
• Support the Operations Manager in driving efficiency and quality

Team Leadership

• Lead, coach, and mentor Team Managers, QA Agents, and other staff
• Foster a performance-driven culture aligned with Mango5 values
• Drive employee engagement and retention

Strategic Execution

• Translate business strategies into practical, measurable actions
• Ensure team execution supports the department's overall vision and goals

Cross-Functional Collaboration

• Coordinate with internal teams including HR, Finance, and Client Services
• Ensure seamless delivery through effective resource and workflow alignment

Compliance & Risk Management

• Enforce adherence to regulatory standards, company policies, and procedures
• Identify and mitigate operational risks proactively

Client & Stakeholder Engagement

• Support client initiatives and foster strong relationships
• Collaborate with the Operations Manager to meet SLAs and client expectations

QUALIFICATIONS

• Matric (Essential)
• Bachelor’s Degree or Diploma in Business Administration, Operations Management, or a related field (Advantageous)
• 3–5 years’ international BPO/contact center experience
• 2+ years’ experience managing client relationships, ideally with U.S. clients
• Proven track record in leading team managers and delivering on campaign goals
• Clear criminal and credit record 

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RESPONSIBILITIES:

• Respond to all inbound telephone calls for Company-wide inquiries.
• Engage with customers via phone, e-mail, chat, and/or social media to resolve questions or concerns.
• Assist customers with technical issues related to website navigation or mobile application.
• Maintain accurate and up-to-date information in respective databases.
• Collaborate with cross-functional teams and dispatch service requests to relevant departments.
• Make follow-up calls to leads, identify customer needs, and offer additional storage opportunities.
• Promote client-brand awareness by presenting additional storage services to meet customer needs.

REQUIREMENTS:

• 1-2 years of experience in a call centre or strong customer service/retail sales background
• Successful record of sales accomplishments, preferably in the self-storage or retail industry
• Ability to interface with new and existing customers, maintaining effective client relationships.
• Proven experience in navigating conversations with dissatisfied clients while remaining composed.
• Ability to multitask in a high-volume customer environment and manage competing priorities.
• Independent work capability with limited supervision
• Experience in turning leads into opportunities and achieving/exceeding sales goals.
• Strong negotiation, listening, and communication skills.
• Proficiency in computer use and relevant software applications (Zendesk, HubSpot, Site Link, Google Workspace, etc.)
• Matric
• Clear Criminal and ITC

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Key Responsibilities:

• Cold calling to generate new business opportunities.
• Upselling & cross-selling to existing customers.
• Building strong, long-term client relationships.
• Managing leads and pipelines in CRM systems (HubSpot/Zendesk experience is a plus!).
• Meeting and exceeding monthly sales targets.
• Working rotational shifts to align with USA business hours.

What We’re Looking For:

• 2+ years of outbound sales experience with in the UK/USA BPO environment(cold calling & customer sales).
• Excellent English communication (both verbal and written).
• Matric certificate  
• Clear criminal record.
• CRM-savvy (experience with HubSpot or Zendesk is an advantage).
• Tech proficiency in Microsoft Office (Word, Excel, Outlook).
• Self-motivated, target-driven, and resilient in a high-pressure sales environment.