Job Vacancies at MIBCO

Description

Duties and Responsibilities

• Capturing of manual payments on the system
• Validation of EFT payments that have missing information.
• Follow up on monies received with no documentation.
• Follow up on documentation received with no payment.
• Agree allocations from third party source documents to bank statements.
• Provide administrative support to the Returns Department with regard to administration of payments received.
• Receive and escalate proof of payment of unknown deposits to allocate.
• Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
• Phone employers requesting proof of payment of unknown deposits.
• Trace unallocated deposits and refer to Finance to allocate.
• Payment splits( reconciling lump sum payments to multiple branches) to different employer codes
• Compiling documents for refunds.
• Allocation of payments received to the correct employer codes and periods. 

Requirements

Knowledge/Experience/Skills/Requirements

• Good verbal and written communication skills.
• Ability to listen and give feedback.
• Be able to persuade members to provide information required.
• Must at all times be diplomatic and assertive.
• Ability to work independently and accurately.
• Must be a good team player and collaborate with team members.
• Be able to deal with difficult members and resolve conflict.
• Must have good analytical skills with attention to detail.
• Good numeracy and calculation skills.
• Good knowledge of SalesIogix,  Excel, word and Outlook.

Qualifications

• Matric (standard 10) with Business Economics, Accounting, (Maths optional) will be an advantage.
• 1 year  experience.
• 6 months to 1 year business administration  working experience.
• Computer literacy, Microsoft, Email, Excel Word.
• Studying towards a business administration short course will be an advantage.

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Duties and Responsibilities

• Manage allocated debtors book
• Conduct telephonic debt collection
• Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
• Reduce debtors days
• Handle full function Credit Control
• Assist with monthly return documentation from employers and escalate to Returns Processors
• Carry out account reconciliation
• Create awareness and educate establishment staff – returns system, both manual and Online Returns
• Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
• Support Credit Control Regional function
• Enter into and follow up on settlement agreements
• Follow up and resolve queries timeously
• Offer superior client service to both internal and external clients
• Receive and bank payments received from clients
• Prepare hand over / referral documents and refer accounts to legal
• Attend to adhoc duties as assigned

Requirements

Knowledge / Experience / Skills / Abilities

• Planning and organising
• Above average verbal and written communication and listening skills
• Ability to withstand pressure
• Must at all times be diplomatic and assertive
• Ability to build strong effective relationships with employers, colleagues and management
• Good team player who achieves objectives as set out by the Regional Credit Controller
• Must be meticulous in carrying out tasks/instructions etc
• Good interpersonal, decision making and problem solving skills
• Good analytical skills with attention to detail
• Reporting writing skills
• Query resolution skills
• Great levels of honesty and integrity
• Strong persuasive skills.
• Strong  conflict management skills

Qualifications

• Matric (Standard 10)
• Tertiary Education (Certification)  – Administrative / Financial / Client Services related
• Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
• At least 2 years credit control knowledge and experience an advantage
• Computer literacy – Excel, Word & Email is essential
• MCIS Experience – advantageous
• Debt collecting experience is essential