Job Vacancies at Mr Price Group

About the Job

Purpose

• The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.

Key responsibilities

Tracing:

• Effectively managing assigned cases for debtor profiling
• Utilizing a wide range of search engines, tools, and support services to optimise right party contact.
• Tracing, locating and contacting absconded and delinquent customers to collect on arears
• Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored
• Ensure quality of work is in line with service level agreements (SLA's)
• Maintaining strict compliance with all applicable laws and regulations governing debt collection practices.

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts
• Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party.

What are the requirements

Education:

• Grade: 12

Experience:

• A minimum of 6 - 12 months Experience in Collections/Recoveries
• Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous)

Knowledge/ Skills:

• Computer Literate (MS Office) an intermediate level
• Excellent written and verbal communication skills
• Self-motivated and target driven.
• Problem-solving skills.
• Persuasive / influencing skills
• High degree of accuracy
• Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act

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About the Job

Purpose

• Provide efficient and friendly customer service telephonically and face to face with employees, suppliers and visitors.

General Administration:

• Conduct basic administrative tasks to ensure efficient communication occurs within the Division, Group and external vendors.
• Assist with the receiving and distribution of incoming and outgoing samples, deliveries and mail to ensure an accurate and efficient process.
• Ensure that all office stationery is ordered on a monthly basis and stock levels are monitored to prevent shortages.

HR Admin functions:

• Support the people team with HR related administration

Requirements

Education:

• HR Degree

Experience:

• 1 Year administrative experience.

Knowledge/ Skills:

• Communication skills.
• Computer literacy.
• Friendly and a positive attitude.
• Microsoft Office.
• Switchboard knowledge & skills.
• Business understanding of internal systems (Redworld MIS).

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About the Job

• The Mr. Price Group has an exciting career opportunity available within our Real Estate Division for a Finance Manager. It takes a highly organised, self-motivated and energetic individual with true commitment to thrive in this results driven environment.
• You will be responsible for managing the divisional financial and budgets of the divisions, together with all risks and projects, and also provide strategic support to management of existing real estate through renewals and right sizing of stores in line with accounting principles and standards.

Key responsibilities
Strategic Development

• Contribute to the development of the divisional strategy through appropriate planning to achieve divisional KPIs

People & Workflow management

• Management of the Real Estate Finance Clerks to ensure efficient distribution of work and that they meet the required deadlines.
• Provide guidance and support to real estate managers to enhance their skills and results

Research & Analysis

• Keep abreast of new developments within the designated geographic scope to:
  a. Conduct feasibility analysis, and
  b. Share insights (re. availability, measurements, capex & commercial metrics in order for divisions to determine new store feasibility. This involves on-site investigations when necessary
• Continuously monitor and track completion of feasibility studies from divisions to ensure that it is coming through the pipeline
  Use research and data analytics to contribute to the annual store review

Stakeholder Engagement

• Acts as the interlink between the real estate and landlords to ensure smooth business operations.
• Build & maintain relationships with internal stakeholders to contribute to and influence decision-making with regards to financial management and external providers to ensure satisfactory standards of service.

Budgeting and Financials

• Monitor and track divisional budgets, expenses and projects to maintain a view of costs across the business and ensure accuracy of reporting.
• Provide expertise and advice to management to assist with budget development, financial reporting, forecasts, projections and control

Reporting

• Provide regular reports, feedback and updates to management
• Completion of quarterly board packs through liaison of divisional stakeholders
• Assess risks and makes recommendations based on a thorough analysis of all factors involved in a business situation and reports on these as Risk Champion

Requirements

• Registered Chartered Accountant with 2 – 3 years post articles experience
• Basic commercial and property law knowledge
• Negotiation skills
• People Management Skills
• Data Analytics,
• Good Risk Management skills,
• Financial reporting abilities
• Computer Literacy;
• Financial Analysis
• Planning & Budgeting

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About the Job

Your purpose

• Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives and customer service standards are met and exceeded.

Key responsibilities:

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness.

Risk Management:

• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

What are the requirements?

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Proficiency in MS Office.
• Effective Communication skills.
• Business understanding of retail trade, brand, customer & product.

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About the Job

Purpose

• To support the Credit Risk Manager with design, implementation and monitoring of solutions, models and scorecards across account origination, customer management, collections and recoveries. To derive insights and provide analytical solutions that will enhance the credit life cycle, through the conversion of analytical insights into sound business decisions and ultimately improved profitability.

A day in your life

• Help Credit Risk manager make informed decisions by understanding business needs and improving the credit lifecycle.
• Share insights with management to shape Credit Risk department strategy.
• Maintain and update analytical tools, databases, and assess strategy effectiveness.
• Collaborate across teams for better portfolio management and KPI achievement.
• Ensure reports provide valuable insights and meet stakeholder needs.
• Translate business requirements into reporting needs and create dashboards.
• Provide monthly regulator reports and act on deviations.
• Evaluate and improve MIS efficiency in a changing economic environment.
• Maintain up-to-date strategy documents and event logs.
• Test and document strategy changes, assist with related queries.
• Complete Credit Risk focus sheet tasks promptly.
• Mentor and upskill junior data analysts, fostering a culture of improvement.

Are you who we're looking for?

• A relevant Degree or Diploma. (A degree in Risk Management, Actuarial Science, Statistics, Mathematics, Computer Science, Engineering or related field would be advantageous.)
• 4 + years with credit risk analytics experience or a similar data analytics role in a dynamic fast moving industry.
• Strategic thinking, data management and variance analysis.
• SAS, SQL and related database tools such as Microsoft Access, advanced Excel.
• Understanding or knowledge of decision agents would be an advantage.
• An analytical mind-set with excellent communication and problem solving skills.
• Modelling skills in respect of credit risk scorecards.
• Great understanding of the credit lifecycle and regulations within the consumer credit markets.