Job Vacancies at MRI Software

Role Summary

• MRI Software is seeking a Software Engineer to join our team in our Cape Town office!
• As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle.
• Candidate should have a passion for development and an eagerness to learn new things and improve their skills.
• You will be a part of a team that collaborates well and works hard.

Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities.
• The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in NX/Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, API Management tools, Key Vault, Encryption)
• Experience in writing Unit Tests (NUnit, xUnit, Jasmine)
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude'

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Position Overview

• The role focuses on ensuring compliance with insurance requirements for multifamily properties by verifying resident insurance policies, maintaining accurate records, and conducting outreach for non-compliant residents.

Job Specifications

• Coordinate with MRI insurance provider and clients to track and verify resident insurance policies.
• Enter, validate, and maintain resident policy information.
• Track and manage all interested party notifications.
• Communicate with non-compliant residents and property managers.
• Advise on forced insurance policies.
• Answer emails, resolve inquiries, and provide top-tier customer service.
• Collaborate with the Client Experience Specialist to resolve discrepancies.
• Assist in special research projects as needed.

Skills & Requirements

• Previous experience in a support role.
• Strong verbal and written communication skills.
• Technically savvy with MS Excel proficiency, including queries.
• Strong analytical skills and attention to detail.
• Flexibility to adapt to daily process changes.
• Experience in insurance operations (advantageous but not required)
• Detail-oriented, organized, and comfortable working in a fast-paced, tech-driven environment.
• Proficient in handling data and able to adapt quickly to evolving processes and systems.

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Compliance Program Management

• Lead and coordinate multiple ISO 27001 and ISO 9001 certification programs across various business units
• Manage relationships with certification bodies and internal and external auditors
• Oversee the transition of compliance programs to new standards and requirements
• Drive continuous improvement initiatives based on audit findings

Risk Management

• Execute comprehensive risk assessments incorporating compliance, privacy, technical and business perspectives
• Evaluate emerging threats and opportunities in the context of changing technology landscapes
• Develop and maintain risk management frameworks that align with multiple standards

Strategic Leadership

• Develop and implement strategic roadmaps for compliance initiatives
• Create efficient frameworks for managing multiple concurrent certification programs
• Identify opportunities for process optimization and control harmonization
• Build contingency plans and monitor their effectiveness
• Managing compliance across acquired companies
• Grow relationships with different stakeholders to better meet organizational / strategic interests
• Demonstrates a client-centric mindset for both internal and external clients by delivering responsive, high-value solutions that enhance operational efficiency and drive measurable business success through effective stakeholder collaboration

Program Integration

• Harmonize requirements across multiple compliance frameworks
• Aggregate and analyze findings from various audits to identify trends and systemic issues
• Align and unify similar controls across different standards
• Create efficient documentation management systems
• Assessing and integrating products / product lines into existing certifications

Stakeholder Management

• Proven track record of Communicating effectively and collaboratively with executive leadership, auditors, and operational teams
• Present complex compliance concepts to diverse audiences
• Build and maintain relationships with internal and external stakeholders
• Lead cross-functional teams in achieving compliance objectives

Requirements for the role:

• Experience with GRC platforms and tools
• Knowledge of emerging technology trends and their compliance implications
• Understanding of global regulatory environments
• Demonstrable track record of process optimization and efficiency improvements
• Experience integrating acquired companies into existing compliance programs
• Ability to build and scale compliance programs in high-growth environments

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POSITION OVERVIEW:

• The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization.

The role is part of our Operations team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management
• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.
• Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.
• This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all PS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between PS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
• Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
• Prior experience in Professional Services or IT consulting is a plus
• Knowledge of Salesforce.com a plus

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Job Summary

• The Order Management Specialist will be focused on increasing sales productivity and velocity through Dealhub validations, Quoting Enablement, Support and Guidance as the expert for assigned solutions.
• As a critical team member, you will work closely with cross functional operational team members and MRI Global Sales Team.
• Your primary responsibility will be to review and validate sales quotes, provide hands on support and guidance through Service Requests as well as other means, assist workflows and processes managing opportunities through the QTC cycle.
• Facilitating regular solution sessions with Sales Teams is also in the scope of this role.
• The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments.
• This is a team contributor position reporting Order Management Manager.

Essential Duties and Responsibilities

• Serve as the trusted advisor and provide guidance to solution specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’
• Manage stakeholders requests, queries and issues utilizing Services Request
• Process high volumes of transactions accurately including Quote approval, validation, and quality assurance of submissions
• Identify and communicate errors and deficiencies to stakeholders for resolution
• Facilitate regular specialist solution sessions
• Implement best-practices and standardization of sales processes leveraging efficiency and scalability
• Contribute to team metrics by through productivity, accuracy, and continuous process improvement.

Desired Experience

• 3+ Years Experience in Order Management, Finance or Contract Administration of Enterprise Software
• Strong analytical skill set, critical thinking, and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of Salesforce.com and Excel
• Urgency, Accountability, Proactiveness, Diligence, and Responsiveness
• Flexibility for quarter end closes and holiday coverage

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Role Overview

• MRI Software in Cape Town is seeking an Accounts Receivable Analyst to join our team!
• This individual will be responsible for the full function of collection duties assigned and pertaining to the company, with regular reporting.
• We are looking for an ambitious employee whose primary function will be managing all money owed to our business.
• It is vital that the Accounts Receivable analyst builds and maintains close links with all clients, to ensure smooth running of accounts and encourage timely recovery of payments.

Skills & Other Requirements

• Relevant tertiary qualification
• 3-5 years of proven debt collection or related experience.
• Experience in working with targets and tight deadlines.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.
• Working knowledge of MS Office, especially Excel.