Job Vacancies at Mustek Limited

About the Job

Job Purpose:

• Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Courier Front Counter Service

• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Respond to customer inquiries and resolve any problems that may occur.
• Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills

go to method of application »

About the Job

Job Purpose:

• The Field Support Technician will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, desktops, PC's and printers

Responsibilities:

Technician Service

• Diagnose and repair all technical faults of Notebooks, PC's & Printers
• Follow the correct test process for all brands.
• Ensuring that all communication with our customers is of the expected quality
• Completing all assigned tasks within the required time frame (SLA)
• Enhancing customer experience and relationships
• Keep the CMDB system up to date at all times.

Customer Service

• Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes.
• Maintain service levels at 90% (SLA Report).
• Complete at least 5 workshop repairs per week depending on the field work schedule.

Qualification and Experience:

• Matric
• CompTIA A+, N+ and S+ preferred
• Valid driver’s license
• Min of 3-year technical experience in notebooks, PC repairs & Printers

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis