The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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ROLE SUMMARY
The Clinical Nurse Leader (CNL) will be responsible to implement and deliver safe, competent and person-centred quality nursing and clinical care, to provide quality assurance and ensure execution on prescribed treatment plans within the clinical units in the most cost effective and efficient way. The incumbent will act as a clinical resource and a leader for all nursing and clinical related functions performed by Medicross employees in the following areas:
- The planning, sourcing, delivery and co-ordination of competent, quality nursing care.
- Support and supervise less experienced staff, acts as a preceptor for new staff, and assists in the clinical teaching of other staff.
- Contributes to the ongoing research, development and review of best practice in nursing and clinical related functions.
- Provides leadership in all clinical situations, and
- Acts as an influential role model for best professional practice.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Financial Management
- Comply with all financial and operational policies and procedures with regards to procurement of ethical and surgical stock and consumables, overall stock management and stock take processes aligned to minimum and maximum stock levels to accommodate patient needs and prescribed treatment plans to prevent wastage.
- Implement processes to ensure accurate capturing of administered stock and consumables.
- Engage with Clinic Manager, Regional Technical Supervisor and Regional Clinical Manager to ensure equipment needs analysis is done for budget /capital expenditure purposes. This will include but is not limited to new medical equipment, preventative services, and repair and maintenance within legal specifications.
Operational efficiencies
- Ensure adequate nursing resources, nursing hours aligned to acuities and skill mix to execute prescribed treatment plans in accordance with the Incorporated Practice (INC) administration agreement.
- Ensure duty rosters and electronic clocking is maintained and signed off on a weekly/monthly basis for nursing agency and permanent staff.
- Ensure availability of all medical and non-medical consumables in accordance with the procurement policies and procedures.
- Ensure effective management and recording of schedule 5 - 6 drug registers in accordance with legislation.
- Manage and ensure correct patient data and records on the Electronic Healthcare Record and all manual and electronic platforms.
- Ensure POPIA compliance.
- Record and manage maintenance of medical equipment and ensure services are done as per the relevant SOP’s and equipment requirements.
- Implement and ensure compliance to systems, standard operating procedures and policies within the clinical areas according to and legislation.
Safety, Health, Environment and Quality (SHEQ) management
- Implement the regulatory framework governing clinical practice within the area of responsibility.
- Conduct SHEQ risk assessment as part of Risk Management team including the Nursing risk matrix to identify and report on risks within clinical areas, implement control measures and evaluate effectiveness of control measures.
- Investigate non-compliance to safety and control measures, perform root cause analysis and implement remedial actions to mitigate accordingly.
- Monitor safety standards in accordance with the Occupational Health and Safety Act and Regulations (Act No 85 of 1993 as amended) within clinical and other relevant areas.
- Ensure the disposal of Healthcare risk waste (HCRW) and human tissue in accordance with legislation.
- Implement, monitor and report on the workforce surveillance programme according to Group strategy.
- Monitor and review environmental surveillance testing as required to support Infection, prevention and control practices.
- Maintain and sustain the Quality Management System and related health care standards as required to retain ISO 9001 certification.
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured.
- Provide input in formulating Standard Operating Procedures in the Nursing department.
- Implement Group quality initiatives.
BEST AND SAFEST PATIENT CARE
Person Centred Health and Care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate, document and record nursing care in the unit according to the execution of the prescribed treatment plan.
- Ensure communication and interaction with patient, family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing staff, Health professionals, management and unit to eliminate patient care problems / issues.
- Ensure that all nursing staff provides a quality customer care service enhancing the patient journey and experience within the area of responsibility according to their scope of practice.
- Ensure accurate medication administration, compliance to Safe medication administration SOP and oversee activities to ensure the elimination of medication administration errors.
- Ensure that protocols of professionals are always adhered to and aligned to the relevant clinical scope of practice, policies, and procedures as well as legislative body requirements.
- Assist and support clinic reception and all clinical departments as and when required with clinical related tasks.
- Investigate and report to National and Regional teams all near misses and negative clinical incidents and ensure appropriate root cause analysis, remedial actions and capturing on Incident Management System (IMS).
- Ensuring the basic principles of infection prevention and all standard precautions are adhered to; ensure a safe, clean hygienic clinic environment, adherence to correct linen and HCRW management.
- Ensure staff is trained on the Quadruple aim, nursing quality objectives and quality improvement opportunities to support the monitoring of nursing quality indicators and clinical outcomes.
Data Management
- Ensure accuracy and compliance of all data collected and captured according to SOP’s, Nursing standards and legal requirements.
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Assume responsibility for own personal and professional development.
- Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
- Formulate action steps to close the gap between the ideal and actual state of competence
- Pursue self - development in one or both of the following areas:
- Formal Studies
- Informal / self - studies
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved.
- Be punctual and behave appropriately to the business environment
- Meet deadlines.
- Keep up to date with Netcare ‘s evolving policies and procedures.
Ongoing Customers satisfaction according to set standards.
- Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
- Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
- The Clinical Nurse Leader to participate in Clinic Management meetings and other related forums e.g., GP and dental meetings, Clinical Nurse Leader meetings, Community forums etc.
- Ensure that all nursing staff provides person centred health and care to all our patients and other stakeholders to ensure complete stakeholder/customer satisfaction.
- Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required.
- Attend to and record all stakeholder/customer clinical complaints and escalate where required to line manager.
- Timeously intervene, investigate and rectify all customer clinical related complaints and provide appropriate feedback to relevant stakeholders.
- Maintain patient safety, dignity and confidentiality.
- Ensure and manage patient flow in the nursing department to minimise waiting periods.
- Originating action to improve existing work processes and conditions for improved quality of outputs, improved clinical governance, reduce risks and ensure compliance in line with scope of practice and policies.
Recruitment and selection
- Actively participate in the recruitment, selection and on-boarding processes for nursing staff and other relevant staff.
Education and training facilitation
- Ensure that all nursing staff are trained and signed off according to relevant training matrix, competent and effectively perform their daily tasks aligned to the Job description.
- Ensure staff are up to date with relevant quality review tools, latest clinical and other processes, and procedures (SOP’s), and compliance training is completed.
- Ensure all human resources and other relevant Company policies and procedures are trained and adhered to.
- Communicate, provide training and implement new and revised policies and procedures in impacted departments.
- Ensure all staff, including agency staff, are appropriately registered with the relevant governing body.
- Ensure all staff provides evidence of adherence to minimum requirements of Continues Professional Development (CPD) according to relevant governing body.
Resource allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care according to needs, skills and tasks required.
- Ensure adequate nursing resources to cope with emergencies.
Teamwork
- Be an active member of the clinic leadership team taking responsibility for the effective and smooth running of the clinical areas.
- Co- operate and collaborate with other clinics and departments to provide appropriate support services
SKILLS PROFILE
EDUCATION
Essential
- Registration with the South African Nursing Council as a Professional Nurse
WORK EXPERIENCE
Essential
- Clinical experience post qualification in private sector
Preferred
- 1 – 2 Years’ experience in a leadership role
- 5 Years’ clinical experience post qualification
KNOWLEDGE
Essential
- Computer proficiency in relevant packages (Microsoft Office).
- Good verbal and interpersonal communication skills
- Ability to work well under pressure and to maintain effectiveness during changing conditions.
- Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
- Excellent planning, organizing and control / follow-up skills are essential.
- Must be customer care oriented.
- Must be able to use initiative
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Role summary:
- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse.
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the nursing discipline would be an advantage
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Job Summary
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
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ROLE SUMMARY
- To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards, integrity of data reporting
- Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure that all rechargeable equipment is kept serviceable
- Maintain rechargeable batteries.
- Update contents check lists accordingly
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
CONSISTANCY OF CARE
Patient Care
- Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients’ valuables Ensure drug registers are filled out when appropriate drugs have been administered
- Ensure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
- Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
- Grade 12
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
- Currency in terms of the HPCSA CPG updates.
Preferred
- An education or qualification in business management would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Essential
- 4 Years post-graduate patient care experience in an operational environment would be beneficial
- Relevant computer proficiency would be beneficial (Microsoft Office)
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- The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
- The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure accurate billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Mitigate and Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents to the Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
- Coordinate stroke and resuscitation committee
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organisation
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote employee wellbeing
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree)
- Emergency nursing science post basic qualification
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
- Nursing Management qualification advantageous
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
KNOWLEDGE
Essential
- Sound financial knowledge and the ability to interpret financial data
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ROLE SUMMARY
- The Stock Clerk is responsible for optimal inventory administration throughout the hospital by being actively involved in the maintenance, movement and the accuracy of stock levels. This individual will apply their understanding of stock and their eye for detail to identify possible discrepancies, balance stock levels against the system and effectively resolve any differences. The Stock Clerk will further be responsible to maintain good working relationships, fulfil work requests and ensure the overall neatness and cleanliness of the Pharmacy.
- The Stock Clerk will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.
Job Profile Summary
- Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.
- The Stock Clerk is responsible for optimal inventory administration throughout the hospital by being actively involved in the maintenance, movement and the accuracy of stock levels. This individual will apply their understanding of stock and their eye for detail to identify possible discrepancies, balance stock levels against the system and effectively resolve any differences. The Stock Clerk will further be responsible to maintain good working relationships, fulfil work requests and ensure the overall neatness and cleanliness of the Pharmacy.
- The Stock Clerk will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to varia
- ions in working hours to increase business productivity.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Stock control administration
- Receiving and unpacking of stock in the pharmacy
- Picking, packing, and unpacking of ward/theatre replenished stock
- Packing of stock neatly onto shelves according to a system, considering FIFO (First In First Out) and FEFO (First Expiry First Out) principles
- Monitor short-dated stock in the wards, pharmacy, theatre and stores
- Identify and remove expired and damaged stock in the wards, pharmacy, and theatre
- Ordering of stock when requested
- Identify excess and slow-moving stock in the wards, pharmacy, and theatre
- Advertise and sell excess and slow-moving stock
- Run baskets for other Netcare hospitals’ excess and slow-moving stock and coordinate the ICT (Inter Clinic Transfer)
- Review stock levels according to usage and adjust stock quantities to material requirement planning (MRP) levels
- Barcode stock in the pharmacy, theatre and wards as required
- Picking, packing, and assisting with the maintenance of BOMS (Bill of Material Stock)
- Capturing of stock transfers between storage locations
- Capturing of supplier invoices
- Investigate open purchase orders as well as back orders
- Follow up on outstanding invoices and credit notes from suppliers
- Investigate inventory discrepancies and report unresolved discrepancies, theft and losses in the wards, pharmacy, and theatre to the Pharmacy Manager
- Ensure Mo-bit and Mobil errors are resolved timeously
- Ensure Mo-bit and Mobil manual charge sheets are available during system down time
- Investigate and clear negative stock in the plant
- Process ward and supplier credits
- Communicate out of stock items, formulary, and package material changes to the relevant manager
- Report and verify incorrect billing and non-billing
- Monitor critical / high value stock
- Perform consignment duties
- Perform hospital stores duties
- Perform internal Orderwise, OrderCo and stores orders and requisitions
- Assist with formulary and standardisations
- Managing outstanding GRV report
Stock take
- Participate in all aspects of cyclical and rotation count processes in all storage locations as per the schedule prepared by management
Risk and compliance administration
- Adhere to pharmacy standard operating procedures to ensure compliant, improved controls and sound processes.
- Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
- Assist in the communication of inventory policies internally within the ward.
Administration
- Assist with any ad hoc duties assigned by the Stock Coordinator or Stock Controller and assist Nursing employees and Unit Managers with stock queries.
- General office administration to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
- Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
- Maintain the cold chain for refrigerated stock.
- Assist with general housekeeping in all storage locations
- Participate in monthly meetings
TRANSFORMATION OF OUR SOCIETY
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Actively participate as a member of a team to achieve goals and does not function independently.
- Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
- Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
- Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.
SKILLS PROFILE
EDUCATION
Essential
- Grade 12 or equivalent NQF 4 certificate
WORK EXPERIENCE
Preferred
- Previous experience in stock management.
- Knowledge and experience of a pharmaceutical stock control system.
- Basic stores and stock control certificate (BSSC)
KNOWLEDGE
Preferred
- An intermediate level of Computer Literacy and proficiency in MS Office applications.
- Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
- Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
- Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.
Method of Application
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