Job Vacancies at NTT Ltd.

Job Requirements

• The Digital Transformation Enablement Specialist is responsible for assessment, readiness evaluation, strategic transformation, and tactical execution of digital technologies to improve employee and customer experiences, operational efficiency, and productivity. This role will drive Customer Experience (CX) improvement across the service lifecycle by implementing modern tools and practices for knowledge management, omnichannel engagement, service quality monitoring, and data-driven insights (dashboards, reports, and VOC analytics). The specialist collaborates closely with Service Delivery, IT Operational teams, and business stakeholders to ensure digital initiatives translate into measurable CX outcomes.
• The Digital Transformation Enablement Specialist monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.

Work Experience
Key Responsibilities:

• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
• Drives optimization and lowers the cost of services through centralization, digitalization and optimization.
• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
• Drive change management strategies for Technology and AI and Automation adoption to help address potential resistance and ensure a smooth transition to digital solutions.
• Provides ongoing support to users as they navigate and utilize digital tools, addressing questions, issues, and concerns.
• Foster a culture of quality improvement using employee and customer survey feedback.
• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
• Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development.
• Drives innovation by researching and investigating emerging technologies and the associated best practices.
• Stays updated with emerging digital trends, tools, best practices, and assess their potential relevance to the organization.
• Drives Customer Experience (CX) improvement through knowledge management, review cadences, and corrective actions.
• Build and maintain dashboards and reports for leadership and internal teams for service performance, CX metrics, and trends.
• Oversee CX metrics, service quality, and knowledge management (including knowledge article usage, effectiveness, and gap analysis).
• Lead end-to-end optimization and automation of business and IT processes to reduce manual effort and errors.
• Achieve measurable cost savings and efficiency gains (faster cycle times, updated process flows, fewer errors).

Knowledge and Attributes:

• Seasoned understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools.
• Seasoned understanding of IT industry environment and business needs.
• Excellent relationship management and demonstrated collaborative skills in working with internal cross-functional teams and external stakeholders.
• Analytical mindset with the ability to leverage data for decision-making and continuous improvement.
• Excellent communication skills to convey digital concepts to technical and non-technical audiences.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Seasoned problem-solving skills to address challenges and roadblocks in the adoption of digital technologies.
• Ability to work under pressure, plan personal workload effectively.
• Strategic conceptual insight; establish and manage processes and practices through collaboration.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Knowledge across multi-technology software, operating systems, infrastructure best practices, workflow and process-control software and End user device management platforms.
• Change management expertise, including the ability to manage resistance and promote user engagement.
• Passion for driving innovation and helping teams embrace digital transformation.
• Adaptability and openness to change in dynamic environments.
• CX literacy: understanding of customer journeys, service quality metrics, VOC analysis, and knowledge management practices.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, or a related field.
• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous.
• ITIL Foundation (minimum) or higher preferred.
• SIAM – Service Integration and Management Foundation would be advantageous.
• CX-related certification (e.g., CCXP) or training in customer journey mapping, service design, or VOC analytics is advantageous.

Required experience:

• Hands-on experience leading optimization and automation of business/IT processes with measurable outcomes.
• Experience building CX dashboards/reports, managing knowledge bases, and improving service quality metrics.
• Proven experience in a similar role within a global Information Technology organization.
• Proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

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Job Requirements

• The Continuous Service Improvement & Change Analyst is a specialist responsible for driving and supporting ongoing improvement of IT services while also owning change management practices. The role analyses service performance to identify opportunities for quality, efficiency, and customer satisfaction, implements improvement initiatives, and ensures that changes are assessed, approved, communicated, and delivered with minimal risk and disruption.
• The analyst monitors the effectiveness of improvements and changes, provides actionable insights to stakeholders, and recommends further enhancements. The role requires strong analytical capability, advanced ITSM knowledge, and the ability to influence service outcomes through data-driven insight, governance, and continuous improvement leadership

Work Experience
Key Responsibilities:

• Conducts analysis of service performance metrics, including incident management, problem management, service level agreements (SLAs), and client feedback and identifies trends, patterns, and areas for improvement.
• Collaborates with cross-functional teams to identify and implement improvement initiatives - this may include process optimization, automation, tool enhancements, and service design improvements.
• Collect, analyze, and interpret data to deliver meaningful insights, recommendations, and dashboards for stakeholders.
• Support the identification and adoption of AI/automation solutions to streamline processes and improve service outcomes. Contribute to measuring and reporting the effectiveness of implemented automation.
• Generates reports and dashboards to communicate service performance and improvement progress to stakeholders.
• Engage Service Owners, internal teams, and business stakeholders to gather feedback, understand pain points, and prioritize opportunities.
• Work with services teams to identify recurring incidents and root causes; help define and implement preventive measures.
• Review ITSM processes and workflows to identify bottlenecks; propose and implement streamlining improvements.
• Investigate and adopt AI/automation initiatives or tools to drive process efficiencies and add value to service delivery.
• Contribute to the knowledge base by documenting best practices, lessons learned, and improvement recommendations, thereby promoting e a culture of continuous improvement.
• Own the change management process end‑to‑end, ensuring risk/impact assessments, appropriate approvals, and adherence to governance.
• Plan and facilitate CAB meetings, prepare RFC packs, ensure quality of submissions, and maintain an accurate change calendar.
• Coordinate change communications to stakeholders and users, ensure readiness activities (testing, back‑out plans) are in place.
• Support emergency change procedures and ensure timely post‑implementation reviews, capturing success/lessons learned.
• Maintain metrics for change performance (success rate, failed/back‑out changes, unauthorized changes) and drive corrective actions.
• Stays up to date with industry trends, emerging technologies, and best practices related to IT service management and continuous improvement.
• Performs any other related task as required.

Knowledge and Attributes:

• Analytical and problem-solving skills, with the ability to collect, interpret, and analyze data from various sources.
• Knowledge of IT service management frameworks and processes, such as incident management, problem management, change management, knowledge management and service level management.
• Good communication skills, both verbal and written, with the ability to present information in a clear and concise manner.
• The ability to plan, prioritize, and manage multiple initiatives simultaneously.
• The ability to operate independently with limited supervision.
• Seasoned proficiency in data analysis tools, reporting tools, and Microsoft Office Suite.
• Seasoned interpersonal skills and the ability to work collaboratively with cross-functional teams and stakeholders.
• The ability to influence service owners, delivery leads, and clients.
• Automation & AI Adoption, Data Analysis & Reporting.
• Excellent attention to detail, a proactive mindset, and a commitment to delivering high-quality results.
• Change management aptitude: governance, risk/impact analysis, CAB facilitation, communications, and adoption.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field preferred.
• ITIL v4 Foundation (ITIL v4 Managing Professional advantageous).
• Certification or training in Change Management (Prosci, APMG, or equivalent advantageous).
• Certification or training in Continuous Improvement.
• Data & Reporting certification or demonstrable experience (Power BI, Advanced Excel, other automation or analytics tools).

Required experience:

• 5 to 7 Years’ experience in IT service management, service improvement, or operational excellence roles within a managed services or enterprise IT environment.
• Experience analyzing SLA trends, ticket volumes, and client feedback; preparing dashboards and monthly reporting materials.
• Hands-on experience (configuration, reporting, workflow optimization) with ITSM tools such as Xurrent, ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Proven experience coordinating and/or facilitating change management activities (CAB facilitation in complex environments, post-implementation reviews, Change communications).

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Your day at NTT DATA

• The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
• This role performs configurations, actions installations and attends to break/fix events.
• This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key Responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Develop and manage project schedules for link installations, while monitoring vendor delivery milestones to ensure timely execution.
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

Knowledge and Attributes:

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience:

• Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting.
   

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Your day at NTT DATA

• The Associate Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities

• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and     problems
• Report and escalate issues to 3rd party vendors
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.
• Engineer will be part of a shift roster where 24/7 coverage is needed this in tales working night shifts

Knowledge, Skills and Attributes

• Demonstrate excellent attention to detail
• Demonstrate good written and verbal communication skills
• Ability to plan activities well in advance, and considers possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Experience

•  2–4  year’s work experience
• At least 2 years’ experience in administering and troubleshooting network infrastructure devices

What will make you a good fit for the role?

• Up to date and relevant ITIL certification (Foundation Level)
• CCNA
• CCNP Advantageous
• Cisco IOS
• Wireless Knowledge
• SDWAN experience advantageous.
• Routing
• LAN – WAN
• Experience with Networking

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Your day at NTT DATA

• The Data Privacy Specialist reporting into the NTT DATA, Inc. Group Global Data Privacy Center of Excellence, will be responsible for supporting the effective operation of NTT DATA Inc. Group’s global Data Privacy program by managing personal data breach response activities, data subject requests and central data privacy enquiries. The role is responsible for ensuring timely, accurate, and regulator defensible handling of privacy matters, working closely with Legal, Office of Information Security (OIS), IT, People and Culture (P&C), Data Protection Officers (DPO) and business stakeholders to ensure compliance with applicable data protection laws and internal standards.

Key Roles and Responsibilities
Personal Data Breach & Incident Response Management

• Coordinate the global intake, triage, and coordinated management of actual or suspected Data Privacy Incidents, including Personal Data Breaches, unauthorized processing, and other privacy non‑compliance.
• Perform an initial assessment and classification of incidents (Minor, Major, Critical) by collecting, validating, and documenting incident information provided by Incident Management Teams and business stakeholders.
• Perform and document Minor risk assessments, including assessment of potential harm to Data Subjects and identification of applicable notification obligations under relevant Data Protection Legislation and support Major and Critical ones with the Incident Management Teams.
• Coordinate with Legal, DPOs, Incident Management Teams, and business stakeholders to support the preparation, review, execution, and evidence retention of required notifications to Clients, Data Subjects, Data Protection Authorities, and other stakeholders, where required.
• Maintain comprehensive breach registers, investigation records, and decision rationales on OneTrust to support audit, regulatory review, and accountability obligations.
• Contribute to the ongoing improvement of Incident Management Process, including development of templates, and standard operating procedures.
• Support the preparation of Incident metrics, trend analysis, and reporting to demonstrate compliance and inform continuous improvement.

Data Subject Requests (DSR) Management

• Manage and coordinate the end‑to‑end intake, triage, investigation, and response to Data Subject Requests (DSRs), including access, correction, deletion, restriction, objection, portability, and consent withdrawal requests in line with applicable data protection laws and internal policies and procedures
• Work closely with IT, Legal, P&C, Marketing, OIS, DPO’s and business stakeholders to identify relevant systems, data sources, and records required to fulfil DSRs accurately and within statutory timelines.
• Assess the validity, scope, and complexity of requests, applying exemptions and limitations where appropriate, escalating complex or high‑risk matters to DPO’s or legal stakeholders and ensuring requests are handled in a fair, lawful, transparent, and secure manner.
• Ensure that all DSR activities, decisions, consultations, and outcomes are documented, logged, and retained in accordance with record keeping and confidentiality requirements.
• Contribute to the ongoing improvement of DSR, including development of playbooks, templates, and standard operating procedures.
• Support the preparation of DSR metrics, trend analysis, and reporting to demonstrate compliance and inform continuous improvement.

Global Data Privacy Inbox Management

• Monitor and manage the central Global Data Privacy group inbox, acting as a first point of contact DSR and Incidents requests and assign the other privacy requests to the other privacy areas.
• Ensure timely, consistent, and well documented responses, aligned to global Data Privacy policies, standards, and approved guidance.
• Identify recurring themes, pain points, and knowledge gaps in queries to inform updates to guidance materials, training, and process enhancements.

Knowledge, Skills and Attributes

• Demonstrates a high level of accuracy, thoroughness, and attention to detail, particularly when handling sensitive personal data and regulatory‑driven activities
• Strong analytical and critical thinking skills, with the ability to assess privacy risk, impact to individuals, and regulatory obligations
• Demonstrates a pragmatic, risk‑based approach to data privacy, balancing compliance requirements with operational realities
• Strong written and verbal communication skills, with the ability to produce clear, structured, and defensible correspondence and documentation
• Ability to manage high‑volume, time‑critical casework (e.g., Data Subject Requests, incidents, enquiries) while meeting statutory and internal timelines
• Comfortable working in fast‑paced, high‑pressure environments, including during live incident and breach response situations, including supporting global incident and breach response activities which may require availability outside standard working hours
• Strong organizational and case management skills, with the ability to prioritise competing requests and escalate issues appropriately
• Demonstrated ability to work independently with minimal supervision, while aligning to defined policies, procedures, and escalation paths
• Proven ability to work effectively with cross‑functional stakeholders across regions and cultures
• High level of professional judgement and discretion, with a strong understanding of confidentiality and need‑to‑know principles
• Sound knowledge of global data protection laws and regulatory requirements, particularly in relation to data subject rights and personal data breaches
• Operates with a high degree of integrity and accountability, recognising the sensitivity and regulatory impact of the role

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent
• CIPP, CIPM or CIPT (Preferred)

Required Experience

• 3-5 years’ experience in Data Privacy or related fields
• Experience supporting or managing Data Subject Requests (DSRs) and/or personal data breach and incident response activities.
• Experience in working with or advising large, multinational organizations.
• Experience supporting compliance or operational governance activities (e.g. case management, issue tracking, reporting)
• Experience in telecommunications, technology and/or professional services (preferred)
• Experience using privacy management or GRC tooling such as OneTrust and/or 6clicks (preferred)

What will make you a good fit for the role?

• Strong interest in and commitment to Data Privacy and Data Protection, with an awareness of evolving global regulatory expectations
• Able to communicate clearly, professionally, and confidently with internal and external stakeholders at all levels
• Comfortable working in a globally distributed environment, interfacing with multiple cultures, regions, and time zones
• Demonstrates a strong analytical mindset, sound judgement, and the ability to work independently within defined processes
• Highly effective in time and workload management, with the ability to manage competing priorities and statutory deadlines
• Resilient and composed under pressure, particularly during time‑critical response activities such as live incidents or breach response
• Takes ownership of work, follows through on actions, and understands the importance of accuracy, confidentiality, and audit‑ready documentation

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Your day at NTT DATA

• The Senior Team Lead, Managed Services Client Service Desk is a developing subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees.
• This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Key responsibilities:

• Responsible for managing a team of service desk agents.
• Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities.
• Contributes to the process of managing tickets or calls logged at the service desk.
• Ensures all incidents which are logged, are accurately registered and categorized.
• Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
• Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.
• Ensures reported faults are investigated and diagnosed.
• Be expected to take ownership and resolve or further escalate escalated incidents.
• Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident.
• Ensures relevant actions have been logged to enable tracking.
• Monitors the performance of the team and identifies any training/ coaching intervention required.
• Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented.
• Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
• Monitors backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner.

To thrive in this role, you need to have:

• A good understanding of the vast range of IT operations and company service offerings
• Displays excellent levels of client engagement and service orientation.
• Demonstrates operational team management skills and the ability to effectively manage the resources that report to them.
• Good collaboration skills and ability to interact professionally.
• Demonstrates understanding of project management principles.
• Strong documentation skills and expertise in handling escalated customer issues.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology or related field.
• Relevant technical certifications preferred.
• ITIL v4 specialist certification and knowledge is preferred.
• ITIL Specialist (Managing Professional) certification is preferred.

Required experience:

• Solid relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology organization.
• 5 to 7 years of worked experience as a Team Lead or in a similar role.
• Track record of team management/leadership experience.
• Solid experience leading a team of service desk agents within a global technology organization.
   

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Your day at NTT DATA

• The Director, Go-To-Market Sales is a leadership role, responsible for providing direction to sales managers driving consistent results and performance across their sales teams. This role oversees a group of senior sales managers who manage quota bearing teams.
• This leadership role often provides executive presence primarily to their teams in order to drive the execution of the strategy across the geography they are responsible for.
• This leadership role has limited interaction with buyers but in instances where these interactions do occur, it will be at higher altitude levels in the account and will likely be of a strategic nature.
• The Director, Go-To-Market Sales oversees, leads and manages a sales team within a region/country, ensuring the flawless execution of sales initiatives, activities and programs to meet sales revenue and strategy, while simultaneously fostering a collaborative and innovate team culture focused on operational excellence.

Key responsibilities:

• Works with the Sales Executive and decision makers to assist with the development of a sales strategy that will deliver the strategic objectives as outlined in the global and regional organizational strategy.
• Defines the way the sales force will approach the market and to determine the targets that the sales force should achieve and strive to exceed.
• Drives a sales culture by sharing best practices, developing and sustaining cross functional relationships and filtering information downwards
• Provides input into sales policies and procedures, ensuring implementation and continuous improvement to drive business results.
• Drives the alignment to the sales and organizational strategies and ensures the execution of these strategies by implementing the relevant operational plans.
• Responsible for the management of the team, setting and managing budgets, creating and executing on plans and reporting on the team activities in the required forums.
• Engages with vendors and partners to develop and execute go-to-market strategies to be implemented by sales teams.
• Takes responsibility for closing the gap between buyer expectations and current-state sales models, engagement models and integration methods.
• Executes the sales strategy by making decisions that influence people, process and technology.
• Measures progress against objectives and ensure that the appropriate level of effort is applied across the sales team to handle the client’s reality.
• Coordinates sales activities across the geography to ensure that a consistent go-to-market approach is followed and that all clients are approached in a planned and coordinated way.
• Acts as a critical link between sales strategy and execution in the field and ensures that the end-state vision as determined by the executive team is achieved, whilst balancing buyer expectations.
• Sets sales targets and goals whilst making it easier for clients to buy, listening to client concerns, collecting reality-based evidence and enforcing standardized but flexible processes and methods across their teams.
• Develops and maintains strategic relationships with internal and external partners to the benefit of their clients.

To thrive in this role, you need to have:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link organizational offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales resources optimization. Building internal relationships, working with pursuit teams and leveraging vendors as resources throughout the sales cycle.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
• Sales strategy execution. The skills to ensure that the sales strategy is aligned to the business strategy.
• Sales business management. The skills to ensure that target setting, and associated processes is aligned to meeting the target.
• Sales talent management and enablement. The skills to ensure that results are achieved through effective talent management.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business or marketing or a related field.

Required experience:

• Significant experience in a sales leadership/management role, preferably gained within a global technology services organization.
• Significant sales work experience gained within a similar environment.
• Significant strategic planning and operational execution experience.
• Significant media experience and evidence of previous work in this area is a must.
• Significant track record managing financial results and business outcomes.
• Significant experience negotiating on extremely critical matters.
• Significant go-to-market planning and execution experience.