Job Vacancies at Pepkor Lifestyle

Job Description

• We are currently seeking a reliable and experienced Courier Operations Supervisor to join our team. The ideal candidate will be responsible for overseeing the efficient operations of courier services.
• This role ensures couriers are performing tasks effectively, schedules are adhered to and all deliveries meet company standards for timeliness and quality. The supervisor is all responsible for addressing operational issues and maintaining staff motivation during shifts.

Shift Operations Management

• Supervise all courier activities to ensure smooth and timely deliveries.
• Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
• Address and resolve operational issues, including delivery delays, route changes, or emergencies.
• Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
• Ensure that all vehicles are properly maintained and meet safety and legal requirements.
• Monitors and controls the flow of stock into and out of outbound cages.
• Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
• Resolves delivery queries.
• Checks that the correct loading of goods takes place to prevent damage to stock.
• Manages the allocation of trucks, drivers and routes for delivery.
• Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
• Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
• Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
• Addresses queries relating to urgent deliveries / collections.
• Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.

Team Supervision

• Assign tasks to couriers and ensure proper distribution of workload across the team.
• Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
• Provide ongoing support and guidance to couriers during the shift.

Performance Monitoring and Reporting

• Track and evaluate courier performance, ensuring compliance with company standards.
• Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
• Identify and escalate recurring operational challenges to the Operations Manager.
• Supervise and lead a team of couriers, dispatchers, and support staff.
• Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
• Schedule shifts, manage attendance, and handle day-to-day personnel management.
• Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
• Implement process improvements to optimize operational performance and reduce costs.
• Use technology and software solutions to monitor deliveries and optimize routes.
• Act as the liaison between courier staff and management, communicating performance goals and operational updates.
• Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
• Prepare regular reports for senior management on operational performance and staff productivity.

Administrative Duties

• Maintain accurate logs of deliveries, returns, and incidents during the shift.
• Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.

Compliance and Safety

• Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
• Ensure all operations comply with company policies, safety standards, and regulatory requirements.
• Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
• Enforces access control to restricted areas.
• Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
• Maintains safe working conditions.
• Complies with all legislative requirements relating to any injuries on duty.
• Attends quarterly Health and Safety meetings with team and address outstanding items.
• Manages the safe working condition of fleet.
• Conducts checks and monitors the maintenance of the fleet.
• Complies with and enforces OHSA legislation in area of responsibility.
• Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.

Customer Service

• Act as the primary contact point for customers to address inquiries or complaints.
• Address and resolve customer complaints and issues related to delivery services.
• Ensure that couriers provide professional, courteous service to all customers.
• Monitor customer feedback to implement continuous improvement in operations.
• Ensure customer satisfaction by resolving delivery issues quickly and professionally.
• Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
• Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
• Treats all customers with dignity and respect.
• Maintains high standards of professionalism in all dealings with customers.
• Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
• Recognises and celebrates customer centric behaviour within others.
• Manages customers’ expectations and communicates appropriately.
• Behaves in a customer centric manner.
• Strong leadership and team management abilities.
• Exceptional problem-solving and decision-making skills.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in logistics software and tracking systems.
• Diploma or equivalent; additional qualifications in logistics or management are a plus.
• Proven experience in a supervisory role within courier, logistics, or transportation industries.
• Knowledge of local geography and delivery routes.
• Flexibility to work shifts, including weekends and holidays.

Closing Date 26 April 2026

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Job Description

• We are currently seeking a reliable and experienced Courier Driver to join our team. The ideal candidate will be responsible for safely and efficiently transporting packages and parcels to designated locations in a timely manner.
• The Courier Driver will also be responsible for maintaining accurate delivery records and providing exceptional customer service during all interactions.

Job Description:

• Delivery to customers, stores, other Service Centres and drop-off points with full and correct documents and stock at all times
• Return of stock to the Service Centre for any deliveries not done, pick-ups and stock incorrectly loaded
• Accepting responsibility for stock, vehicle and equipment entrusted to his/her care
• Compliance to relevant safety policies and procedures
• Deals with customers in a customer centric manner
• Effective self-management and teamwork

Knowledge

• Products and service knowledge
• Transportation principles
• Records maintenance
• Distribution safety/Responsible care
• Extensive geographical knowledge
• In–depth knowledge of PEPKOR Lifestyle policies, practices, processes and systems
• Understanding of the PEPKOR Lifestyle operating model
• Express and implied ethical responsibilities

Skills

• Fleet utilisation optimisation
• Fleet maintenance/repair management
• Fleet cost control
• Communication
• Customer service
• Judgement and decision-making
• Ability to work with little supervision
• Behaviours
• Integrity and values
• Customer orientation
• Engaging diversity
• Emotional maturity
• Personal resilience
• Attention to detail
• Effective self-management and teamwork

Minimum qualification

• Grade 12, Valid driver’s licence, PDP and 3+ years’ experience as a driver in a Courier environment

Closing Date 24 April 2026

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Introduction

• We are looking for an experienced Relief Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

• Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.  The successful candidate will relief in various stores across the JD Home chains when required.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum requirements

• Grade12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

 Closing Date 21 April 2026

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Introduction

• We are looking for an experienced Relief Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

• Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.  The successful candidate will relief in various stores across the JD Home chains when required.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum requirements

• Grade12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

Closing Date 17 April 2026

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Job Description

• We are seeking a highly organized and experienced Inbound Warehouse Supervisor to oversee all incoming stock and warehouse receiving operations. The ideal candidate will ensure efficient unloading, accurate inventory control, and compliance with safety and company standards.

Key Responsibilities

• Supervise daily inbound warehouse operations, including receiving and unloading goods
• Verify incoming shipments against purchase orders and delivery notes
• Ensure accurate stock capturing and inventory management
• Manage and lead a team of warehouse staff
• Monitor performance and provide training where needed
• Maintain health and safety standards within the warehouse
• Coordinate with procurement and logistics teams
• Resolve discrepancies and handle damaged goods processes

Requirements

• Proven experience in a warehouse supervisory role (inbound/logistics preferred)
• Strong knowledge of inventory systems and warehouse procedures
• Leadership and team management skills
• Good communication and problem-solving abilities
• Familiarity with WMS (Warehouse Management Systems)
• Matric (Grade 12); relevant logistics qualification is advantageous

Skills & Competencies

• Attention to detail
• Time management and organizational skills
• Ability to work under pressure
• Strong administrative skills

Closing Date 26 April 2026

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Job Description

• Pepkor Lifestyle is looking for an Automation Tester, responsible to conduct efficient and effective automated testing of new and customised software applications this includes, change requests and strategic projects aligned to business requirements.
• The Automation Tester is responsible for designing, creating, and maintaining automated test scripts for software applications, ensuring the software’s functionality, performance, and reliability. They work closely with the development and quality assurance teams to identify and automate test cases, improve test coverage, and enhance the overall quality of the software.

Key Responsibilities

• Collaborate with the development and QA teams to understand project requirements and design effective test strategies.
• Develop and maintain automation test scripts for web and mobile applications using testing
• frameworks and tools such as Selenium, Appium, or similar technologies.
• Execute automated test cases and analyze test results to identify defects, report issues, and verify fixes.
• Create and maintain test data and test environments to support automation efforts.
• Identify opportunities to improve test automation processes and implement best practices.
• Perform regression testing to ensure the stability of the software after code changes.
• Participate in test case reviews and provide feedback to improve test coverage and quality.
• Generate test documentation, including test plans, test cases, and test reports.
• Collaborate with the manual testing team to ensure comprehensive test coverage.
• Stay up-to-date with industry trends and advancements in test automation techniques and tools.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience as an Automation Test Analyst, preferably in web ,API and mobile application testing.
• Strong programming skills in languages such as Java, Python, or similar.
• Proficiency in test automation frameworks and tools (e.g., Selenium, Appium).
• Knowledge of web and mobile application testing methodologies and best practices.
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with agile development methodologies (e.g., Scrum).
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Attention to detail and a commitment to delivering high-quality software.

Closing Date 27 April 2026

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Introduction:

• The Pepkor Lifestyle Finance Operations department is looking for an energetic and innovative Finance Administrator that will enable service delivery to Group Finance employees.
• The successful candidate must be strong in verbal and written communication, have the ability to work under pressure and the ability to introduce and implement improved processes.

Job description:

Provide Finance administrative support and contribute to the long term development of the Finance function within the Service Department.

• Administration of Finance related matters
• Administration of the relevant systems
• Deal with customers in a customer centric manner
• Effective self-management

Key Responsibilities:

Direct Deposit Bank Confirmation

• Confirm all customer direct deposit payments made into Head Office bank accounts across all entities (Account 24100509).
• Record confirmed payments on the Direct Deposit Verification Sheet.
• Respond to stores with a bank screenshot and a reference number to use when processing the sale.
• Request the original direct deposit receipt from stores and file it accordingly.
• Update the reference field in SAP to match the reference provided to the store.
• Request forex release (USD, GBP) from the USD account when required.
• Submit store quotations for direct deposit payments above R100,000 to the B2B Team.
• For payments exceeding R500,000, send the proof of payment, bank screenshot, and quotation to the Finance Executive for approval.
• Respond to general email queries sent to [email protected], including requests for bank confirmation letters or company documents.

Month End Workflow & Deadlines

• Clear SK and ZE direct deposit transactions that have not cleared in the correct period, on a daily basis.
• Resolve direct deposit queries, including over/under-sale processing issues.
• Journal available direct deposit funds to store manual account 21100002.
• Investigate and process sales that need to be cleared using direct deposit funds.
• Journal all direct deposits older than 3 months to Head Office or NDP accounts as unknown deposits (21090001) across all entities.
• Post journal entries for payments made to Head Office into the correct general ledger accounts (e.g., Africlearing, Netcash, forex bank charges, incorrectly mapped store payments from Wi-Group, RCS, ABSA, FNB & Fidelity).
• Investigate and clear store refunds processed under Head Office by Accounts Payable.
• Process SNAM & COIN NDP FNB Namibia card clearing journals (Account 24104002) to appropriate ledgers (e.g., fuel & refreshments).

Balance Sheet Recons

• Ensure no reconciling items are older than 3 months.
• Complete all reconciliations by the 13th working day of each month.

Self-Management and Teamwork

• Maintain a professional image in both personal and work conduct.
• Meet all deadlines and communicate proactively if deadlines cannot be met—offer suitable resolutions.
• Proactively develop own skills and financial knowledge.
• Provide support across the wider Finance Department.

Qualifications:

• Grade 12
• Diploma in Finance, Communications, or a related field
• 1 year Banking experience
• Proven experience in a Finance Administration role
• Interpersonal skills
• Strong verbal and written communication
• Strong mathematical skill
• Multi-tasking
• Query handling
• Problem solving
• Advanced Excel

Attributes:

• Attention to detail
• Stress handling and resilience
• Initiative
• Excellence orientation
• Interpersonal sensitivity
• Customer orientation
• Business acumen
• Planning and Organizing
• Assertiveness
• Drive/Energy

 Closing Date 08 May 2026

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Qualifications:

• Grade 12 Matric qualification
• Minimum of three years of proven experience in Retail Management.

Professional Expertise:

• Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.

We are seeking a candidate who possesses the following qualities:

• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.

Effective and Exceptional Customer Service.

• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Closing Date 15 April 2026