Job Vacancies at Signant Health

As part of our team, your Key Accountabilities:

• Design and implement AI-powered documentation pipelines integrated with Jira and Confluence workflows
• Create automated documentation workflows using Confluence automation rules and Jira automation
• Develop and maintain documentation spaces in Confluence with automated organization and structure
• Implement automated linking between Jira tickets and Confluence documentation
• Set up automated documentation review cycles and approval workflows in Confluence
• Create templates and blueprints in Confluence for standardized documentation
• Establish automated documentation versioning and release notes generation from Jira
• Implement smart documentation tracking using Jira metrics and Confluence analytics
• Develop automated processes for content generation, including AI-assisted drafting and editing
• Create and maintain prompt engineering standards and best practices for AI writing tools
• Establish validation workflows to ensure AI-generated content meets quality standards
• Develop and maintain documentation-as-code practices integrated with Atlassian tools
• Implement intelligent content management systems that support multi-product documentation
• Create automated processes for content synchronization across different platforms
• Guide the adoption of modern documentation tools and AI platforms
• Develop training programs for team members on Atlassian tools and AI writing assistants

Required skills and qualifications

• Bachelor's degree in technical communications, computer science, or related field
• 10+ years' experience in technical documentation, with at least 3 years focusing on documentation automation
• Advanced expertise in Confluence administration and automation
• Strong experience with Jira administration and workflow automation
• Proven experience with Atlassian APIs and integration capabilities
• Knowledge of Atlassian marketplace apps for documentation automation
• Experience with Confluence macro development and customization
• Demonstrated experience implementing and managing AI writing tools
• Strong understanding of AI capabilities and limitations in content generation
• Proven track record in implementing documentation automation systems
• Strong knowledge of documentation-as-code principles and tools
• Proficiency in working with AI writing platforms
• Experience implementing quality control systems for AI-generated content
• Strong background in natural language processing (NLP) and content analytics
• Proficiency in markup languages (XML, DITA, Markdown)
• Understanding of API documentation tools and automation
• Knowledge of scripting languages (Python, JavaScript) for automation
• Demonstrated success in leading documentation modernization initiatives.

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As part of our team, your main responsibilities will: 

• Support the commercial team by analysing study protocols and other relevant study documents, documenting study requirements and presenting scientific content in client meetings.
• Advise technical, operations, and client teams on the development of eCOA solutions to ensuring the solution design meets the clinical trial objectives.
• Provide consultation services in the form of special projects on client-specific scientific requests or external initiatives.
• Maintain comprehensive knowledge of the most recent industry best practices and regulatory requirements for clinical outcome assessments (COA).
• Stay on the leading edge of eCOA and digital health technologies through participation in industry forums and working groups, and through collaboration with clients, Key Opinion Leaders.
• Develop thought leadership materials and relevant scientific and research content to demonstrate the company’s scientific expertise internally and externally.
• Present and promote Signant Health in the industry, including active participation in industry forums, conferences, presentations, webinars and publications on selected topics.
• Manage time across multiple concurrent projects.
• Develop training and marketing materials.

DECISION MAKING AND INFLUENCE

• Facilitates and maintains team and company culture of collegiality, respect, and professional support.
• Considers all products and services in the context of providing the clinical trial study participant with an optimal clinical trial participation experience; identifies and drives areas for product and service improvement; provides feedback based on practice for areas of potential research; participates in patient centric research efforts.
• Likewise considers all products and services in the context of the clinical trial research study sites.
• Maintains Signant Health as highly regarded for scientific expertise and industry leadership.

You’ll need to bring:

Essential:

• Advanced degree (PhD preferable) in biological science or healthcare.
• 1-3 years’ experience in clinical trial technology or related industry, preferably in client-facing role.
• In-depth understanding of clinical research and the drug development cycle.
• Knowledge of clinical outcome assessments (COA) and related science and/or eConsent, EDC, sensors/wearables.
• Proven ability to multitasking, time management and task-oriented performance; able to work in a fast-paced environment.
• Business driven and business growth savvy.
• Familiar with the bridge between technology and science in digital health technologies for clinical trials.
• Proven ability to be an effective, positive team player who can work across teams and in a matrix environment.
• Ability to develop expertise in new fields through research and networking
• Excellent knowledge of spoken and written English

Desirable:

• Prior experience in commercial pre-award activities, such as capabilities and bid-defense meetings, and/or solution design and requirement gathering
• Experience in the development and use of ePRO or eCOA solutions for clinical trials
• Can easily communicate with clients and all levels within the organization