SANBS is a not-for-profit organisation; therefore, ownership of its assets does not vest in its members. In the event that SANBS should stop operating, its assets would have to be transferred to an organisation with similar goals and objectives. SANBS provides an essential service within South Africa and is rated amongst the best in the world in the provi...
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Introduction
- The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial
- Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
- Maintains and validates equipment to ensure that repairs are done timeously.
- Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
KPA 2 Customer Stakeholder
- Manages stakeholder relations at the blood drive and/or donor centre.
- Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
- Asks Donor to read pamphlets/posters before medical assessment.
- Helps donors to complete donor forms and clarify any query they might have.
- Addresses and/or report all complaints to the in-charge before or by the end of the shift.
- Ensures that customer needs and priorities are understood at all times.
- Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
KPA 3 Internal Processes
- Collects whole blood and/or apheresis units to meet assigned target.
- Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
- Assists with setting up the blood drive in time for the arrival of donors.
- Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
- Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
- Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
- Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
- Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
- Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
- Conducts confidential assessment (risk behaviour interview) with potential donors.
- Educates donors on high-risk behaviour.
- Prepares blood pack with the scale to ensure that correct volume of blood is collected
- Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
- Cares for donor during donation including providing refreshments and education.
- Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
- Completes all documentation post-donation and any additional reports/information as required.
- Provides post-donation care and advice.
KPA 4 Learning and Growth
- Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
- Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
- Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
KPA 5 Governance
- Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
- Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
- Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
- Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Minimum requirements
Education
- Diploma / Degree in General Nursing Sciences.
- Code B or EB Manual driver’s license.
Experience and knowledge requirements
- 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
Apply by: 1 April 2026
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Introduction
- Provide clinical oversight, timely medical advice and ensure implementation of all medical matters relating to blood donors, donations and collections including specialized collections.
- Ensure SANBS donor clinic compliance to relevant legislation including the National Health Act. Provide effective and timely medical support to the Zones, including training and development of internal stakeholders in the area of expertise. Plan, implement and monitor medical related initiatives in the area of responsibility.
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1: Strategic Business Planning & Implementation Relating to Blood Donation
KPI
- Develop, implement and manage systems that will ensure the health and wellbeing of blood donors.
- In consultation with Lead Consultant Donor Services, develop and execute a business plan for the donor division aligned with the SANBS mission and vision, with supporting budget and resource requirements and ensure deadlines are met.
- Collaborate with Lead Consultant Donor Services and relevant stakeholders, to develop long term strategic plans for the department, aligned with the SANBS vision and mission.
- Ensure donor division implementation of policies, procedures, strategies and standards to accomplish the vision and mission of SANBS, comply with legislative requirements and maintain quality standards of Blood Transfusion Practice.
- Facilitate the development and approval of the medical zone budget. Monitor budget and expenses for business area and specified projects and ensure targets and deadlines are met.
- Review, and where necessary, amend the work organisation structure/manpower plans to ensure availability of staff to achieve the agreed strategic and operational goals.
- Conduct feasibility studies, customer surveys, monitor trends and make recommendations for continuous business improvements and sustainability.
- Propose potential projects, obtain approval, implement and monitor the effectiveness thereof.
- Develop strategies to ensure appropriate management of donor care projects to ensure safety of blood donors and blood supply.
- Design appropriate reporting metrics, collect data and submit quarterly reports to Medical division.
- Define and design donor department scorecards in line with the medical division scorecard.
- Monitor donor department scorecards progress and take corrective action where required.
- Collaborate with other divisions in SANBS (such as the Technical, Marketing Divisions and ICT as required) to synergise integrated outcomes.
KPA 2: Quality Assurance and Compliance to Standards of Practice, Policies, Procedures and Protocols
KPI
- Ensure successful implementation and maintenance of the Standards for the Practice of Blood Transfusion with regard to donors and zone related activities.
- Ensure successful implementation and maintenance of Donor division accreditation standards such as SANAS 15189.
- Participate in National initiatives relating to the setting of standards and policy development.
- Develop protocols and procedures to guide operational implementation and practice in the specialized area of expertise.
- Develop protocols and procedures to define the criteria for the acceptance and deferral of blood donors (Including development of questionnaires etc.)
- Develop protocols and procedures to maintain and protect the health of blood donors.
- Clinical decision making where deviations from protocols are required.
- Develop and implement systems for donor education, recruitment and selection procedures to enhance the safety of the blood supply.
- Design and ensure implementation of donor care education strategies for collections staff.
- Collaborate with Nursing Services Manager and Lead Consultant Donor to ensure SANBS compliance with National Health Act and other applicable legislation in all Donor sites.
- Benchmark best practice and propose standard updates accordingly to Lead Consultant Donor and Nursing Services Manager.
- Identify risks on an enterprise and departmental level and develop plans to mitigate and reduce risk.
KPA 3: Improving Integral Processes for Donor Area and Zone Medical Activities
KPI
- Provide medical advice regarding the suitability of individuals to donate blood.
- Review, edit and authorize standard operating procedures for Specialized Donor Services.
- Ensure safe and effective operation of the platelet and plasma apheresis division by supporting SANBS apheresis staff and consulting on medically related requirements of apheresis donors.
- Participate in design and implementation of education, recruitment and retention of safe apheresis donors.
Manage serious donor adverse events by:
- Providing clinical advice to attending staff on the optimal clinical management of such donors.
- If on site, managing all serious donor adverse events.
- Oversee the investigation of such events.
- Ensure the implementation of corrective actions so identified.
- Authorize adverse events referrals to external medical facilities as they occur.
Manage serious adverse outcomes to blood transfusion by:
- Providing clinical advice to attending doctors on the optimal clinical management of such patients.
- Oversee the investigation of such events and ensure they are reported to the Haemovigilance office.
- Ensure the implementation of corrective actions so identified.
- Design a system to continuously monitor donor adverse events and take appropriate corrective action.
- Manage complex clinical operational problems which fall outside the scope of practice and expertise of technical staff in respect of the interpretation of results of blood compatibility tests, instances of complex serological problems, to determine the clinical significance of laboratory test results.
- Provide clinical oversight and compile monthly reports for the operational and marketing meetings in the Zones
- Participate, provide clinical oversight and compile monthly and quarterly reports for the zone and donor council meetings.
KPA 4: Customer and Stakeholder Relationship Building
KPI
- Review content in the communication and education of all potential donors and the South African community through newsletters, pamphlets, website articles, and radio or television interviews as required.
- Strengthen interactions with Donor Marketing, ICT, Technical and Communication departments and build a cross-functional cohesive team.
- Provide appropriate and clinical best practice advice to SANBS staff dealing with customer service and marketing related queries, complaints and related issues.
KPA 5: Aligned People Management KPIs
KPI
- Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance with SANBS Policy.
- Ensure regular two-way communication with staff on matters such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding.
- Where required, monitor and track staff time-keeping, absenteeism trends, overtime worked and leave to ensure adherence to HR policy for cost-effective running of the department.
- Recruitment and selection of suitable candidates according to manpower plan recruitment and selection procedures and EE targets.
- Attend meetings and training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing.
- Conduct regular meetings with team members on matters impacting donor management and zone support.
- Wherever possible develop successors within own team.
KPA 6: Conducting Research that leads to Innovative Implementation of Solutions
KPI
- Conduct cutting edge research in line with best practices for our leadership in the medical field.
- Communicate research outcomes with relevant stakeholders and obtain buy-in to improve our value proposition.
- Maintain a personal development plan that leads to excellence.
- Establish a portal for innovation that will ensure execution and implementation of viable ideas from SANBS employees or stakeholders.
- Engage and participate in National and International working groups’ activities and presentations.
KPA 7: Haemovigilance Programme Participation
KPI
- Compile and analyse data on reported donor adverse events. Report to the Haemovigilance office.
- Develop and review policies and procedures for donor adverse event management in line with best clinical practice.
COMPETENCIES
Cognitive
- Analytical Thinking & Attention to Detail
- Holistic / Big Picture Thinking
- Judgement and Decision-making
- Innovative thinking
- Problem Solving
Personal
- Personal Development
- Assertiveness
- Excellence Orientation
- Flexibility / Adaptability
- Professional Image and Visibility
Interpersonal
- Customer Service Orientation
- Knowledge Sharing
- Organisational Awareness
- Relationship Building
- Teamwork
Prof. technical
- Process Engineering / Systems Competence
- Best Practice Thinking.
Leadership
- Motivating People
- Participative leadership
- Practical execution management
Minimum requirements
Education
- MBCHB.
- Registration with HPCSA.
- Ideal: Post Graduate Diploma in Transfusion Medicine.
Experience and knowledge requirements
- Medical practitioner with 3 years broad clinical transfusion experience and involvement with patients requiring blood transfusion.
- Ideal: Blood Donor care experience.
Other (knowledge and skills)
- Understanding of Infection control practices in clinical care.
- Previous experience in a large organisation working with multiple departments will be beneficial.
- Understanding of the clinical indications for the transfusion of blood products.
- International practices and benchmarking.
- Understanding of Haemovigilance practices and procedures.
- Computer literacy: MS Office, Meditech, SAP.
- Leadership skills.
- Excellent communication skills.
- Good knowledge of national healthcare.
Apply by: 3 April 2026
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