Job Vacancies at Standard Chartered Bank

Job description

To ensure operational support to the Financial Markets Trading Desks, through ensuring effective Trade Support and Trade Deal Execution. Including assistance with the effective governance and control over the administration and adherence to all regulatory, policy and procedural matters relating to the successful execution of Financial Markets transactions

Key Roles and Responsibilities

To provide a reliable and high level of support for the dealing activities of SCB/SA through:

• Ensuring effective, timeous, correct execution of all Financial Market Transactions within given timelines
• Drafting / Reviewing of governance, process and controls for new and existing product offering
• Reviewing of country risk documents to ensure mitigation of risk for the execution of Financial Market Transactions
• Ensure adherence to Financial Market operational requirements and policies
• Ensure adherence to Standard Chartered Bank policies and procedures
• Enhance client experience
• Manage entries on Nostro and Suspense accounts within policy alliances.
• Execution and management of Control requirements (daily, weekly and monthly)
• Produce relevant reports and management information requirements to ensure daily and monthly returns are reviewed and signed off.
• Contribute to service quality requirements.
• Develop and manage self.
• Review and improve processes.
• Undertaking the 1 st line business monitoring / testing, i.e. Checking the records, reviewing the transactions, Reporting findings, exceptions and results from such monitoring and testing activities.
• Attend Financial Market stakeholder meetings, risk related meetings / conference calls with support areas
• Assist with projects relevant to Operations,
• Determine and Implement initiatives to enhance client experience, cost reduction and improved risk profile.
• Migration of processes to central processing units where identified.
• Ensure processes are updated in timely manner.
• Provide assistance to various departments.
• Train, motivate and update staff.
• Compile / Provide relevant management information
• Apply effective operations management techniques
• Support the creation of new product programs (such as the Bond Desk, Notes and Warrant Program)

Qualifications and Skills

• University degree or equivalent professional qualification
• ACI Certificate preferred
• Knowledge of multi currency accounting
• An understanding of the workings of the foreign exchange and money markets within South Africa
• Conversant with treasury products
• Understanding of system flow between dealing, finance, trade services and other sections
• PC literate with emphasis on accounting / spreadsheet applications
• 5 years previous management experience preferred
• 5 years financial market exposure
• Driver licence preferred
• Qualification as Registered Persons Exam for Bond Settlement Officer

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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Job description

Key Roles and Responsibilities

• Direct, co-ordinate and Implement the prospect list of clients in the AfricaRegion.
• Products include Single Dealer, APIs, ECN, Multi Bank and STP (all channels)
• Implementer of eEnhancements rollout.
• Implementation includes:
• working with voice Sales / RMs for client adoption- KYC (if required),
• Credit negotiations including ISDA, CSA Margin Reform,
• Development Teams and PSS support for onboarding and platform performance
• client training if required
• Work with Regional eChampions from voice Sales for prospect list
• Join in Sales trips for e marketing in Africa (approval basis)
• Implement e Strategy projects with various Departments for Sales.
• Provide in-house training for all Sales / RMs for e related Sales
• Provide cross border, cross product proactive support for Africa voice Sales and their platinum / priority customers. Front-line resolution of platinum / priority Client e issues. Serve as the single point of contact for priority client issues and build / strengthen relationships with both.
• Up to date with client trading activities and passing leads to voice Sales for maximizing client wallet Monitoring of CI, ensuring the customers we are providing priority operational support to are true priority customers in terms of revenue generation.

Qualifications and Skills

• Business Awareness
• Understand the market place and customer base in order to help customers meet their business requirements
• Successfully use their knowledge to influence improvements to services provided
• Have and use network of contacts to keep up to date and in touch with relevant changes and improvements
• Make suggestions to Sales based on bottom line improvements
• Up to date with user movements and update file accordingly
• Problem solving and decision making
• Use existing guidelines / processes for solving routine problems.
• Can identify problems and their causes and do not avoid them
• Can analyze situations and identify which may need 'upward referral'
• Consult others for help when unclear about way forward
• Prioritize problems/issues and do not try to deal with everything
• Continually improve judgment by reviewing past actions/decisions
• Customer focus
• Measure success in terms of customer satisfaction
• Able to deal satisfactorily with customer grievances by maintaining a relationship and gaining their trust and respect
• Encourage an environment of identifying internal and external customer needs
• Seek out data from customer networks and the market place at large
• Can negotiate win: win outcomes with customers
• Team working
• Keep other groups informed about the team's work
• Support individual diversity so everyone feels valued for their different contributions
• Listen and act on information from team members
• Communication
• Communicate well, share information and ask for peoples' views
• Encourage others to air conflicting points of view
• Can summarise ideas and events to draw out main points
• Can adapt communication style to influence others' decision making outside immediate team

Additional Skills:

• Minimum 5 years operational experience or strong customer service background
• Customer Service skills.
• Clear, confident presentation skills
• Professional attitude and business acumen a must

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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Job description

Transaction Banking BORM

• The Business Operational Risk Manager represents the Transaction Banking business as a First Line of Defence, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group's Operational Risk strategy and associated operational risk procedures to ensure that operational risk is effectively managed at the business unit level. The Business Operational Risk Manager must focus on Transaction Banking controls, governance and supervision at all times, and:
• Ensure that all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance forums, and ensure all practical efforts are taken to ensure a satisfactory (impeccable) auditable environment in country, at all times
• Manage the Transaction Banking Business Operational Risk Forum (BORF) in the country. Ensure absolute adherence to country BAU OR deadlines, and effective business escalation from BORF to the Country Operational Risk Committee (CORC), Process Governance Committee, and Group Business Risk Committee (GBRC)
• Effectively manage the FORM agenda in country, along with peer reviews in the TB business in the front office. This can, potentially, involve travel to other markets (typically within the region), in order to conduct reviews and share of best practices
• Raise Awareness of TB staff across all segments on business controls, governance and supervision, and ensure an appropriate culture amongst all staff in this regard
• Be the go-to person for the business for all operational risk related incidents/queries/events that arise.
• Identify non standard processes and ensure appropriate control mechanisms are implemented and/or approved
• Coordinate with stakeholders in country/countries, across the region and group, and with other TB Operational Risk Managers and Business Managers, in order to increase transparency and share key learning and best practice
• Challenge processes, procedures and policy where there is a more effective way to do things
• Escalate issues, blockages, challenges and trends to the Regional Business Head, Product Managers, Regional BORM, COOs and TB Country Heads when required
• Monitor the effective communication and implementation of regulatory changes.

Key Responsibilities

• Risk Identification and Control Effectiveness
• Responsible for the timely identification, assessment, mitigation, reporting and escalation of all identified Operational TB Front Office Risk exposures. Assist in the identification of thematic risks and the implementation of appropriate controls to mitigate those risks
• Liaise with TB staff as required to ensure that Residual Risk Acceptance Requests are completed for material risks or control failures identified and passed to Senior Operational Risk Officer (SORO) for approval before submission to BORF, for subsequent support and acceptance in the CORC, PGC and/or GORC
• Perform risk assessment and measurement, with deep dives as appropriate, to facilitate the implementation of appropriate controls to enable the avoidance and/or acceptance of risks, and perform associated risk monitoring
• Assist relevant stakeholders within the business and across functions with the management and implementation of the ORF and other relevant OR-related initiatives, including ensuring the proper functioning of embedded and periodic controls.
• Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, and facilitating the monitoring/collection of any Key Risk Indicators (KRIs). With the process owner, ensure sign off on all new and amendments to existing CST's and that these are tabled at BORF and other governance forums, as appropriate
• Responsible for recording and maintaining Front Office risks in the risk tracking system (Phoenix). Responsible for ensuring the quality of information being recorded, as well as ensuring data accuracy, completeness and timely resolution.
• Drive improvement to OR processes - conduct regular reviews for suitability and coverage and propose amendments/enhancements, as appropriate
• Loss Reporting and Investigation
• Responsible for recording operational errors that occur within the business that result in financial losses, gains, near misses, reputational damage or danger to people and/or our reputation. Ensure that significant operational losses are escalated with the appropriate, detailed and accurate root cause analysis completed
• Leadership Capability
• Be the source of reference within the business for facilitating/promoting the understanding of Operational Risk
• Identify knowledge gaps, and recommend relevant business training on Operational Risk.
• Coordinate and lead the identification, presentation and resolution of TB risk issues through local business risk forums (BORF/ CORC) to ensure there is adequate governance and oversight of TB risk. Escalate to product/business PGCs as appropriate
• Support TB Country Heads; with appropriate governance metrics; in developing high levels of front office awareness and ownership in country; and by ensuring operational risks are retained within the appropriate risk tolerance
• Identify and ensure delivery of business level training
• Develop BORM brand and lead by example
• Audits/Review
• Conduct periodic reviews on Operational Risk controls; periodically complete TB Front Office Self-Assurance Framework (FOSAF); submit review reports, and follow-up with the business for timely closure of any identified risks/issues
• Ensure and conduct the appropriate level of review findings ripples to countries and regions to support development of best practice awareness
• External Focus
• Ensure timely communication of new/revised external regulations, and internal policies.
• Ensure deep understanding of the impact of such regulations/policies on the local business and adjust controls and oversight accordingly

Key Relationships

• Business Unit Heads
• Desk Heads and Business Supervisors
• Senior Operational Risk Officer
• Country Audit Team
• Compliance
• Cash Management, Securities, Trade, and Client Services Group

Knowledge, Skills & Experience

• Knowledge of Transaction Banking products
• Relevant business/function experience in operations, audit, business analysis or project management
• Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organizations
• Sound judgment with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Strong analytical skills, detail-focused with the ability to interpret large amounts of information
• Problem solving skills with ability to influence at all levels of the business
• Ability to work independently with minimum supervision

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.