Job Vacancies at Sun International

• A vacancy for Cashier - FTC X2 has become available at Sun City Hotel - Cashiering Department.

Job Purpose

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Core & Personal behavioral competencies

• Problem solving
• Collecting information (Listening and asking questions)
• Dealing with customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following instructions
• Emotional resilience
• Honesty in handling cash
• Presentable

Technical / Proficiency competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash/credit transaction knowledge
• Detect fraudulent currency
• Fica threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills

Job Requirements

Education

• Grade 12

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage

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Job Purpose

• Responsible for evaluating, preparing page layouts, formatting, customising, “PDF’ing”, delivery and back up of custom high-end graphics, bespoke design requests and creative artwork for the business unit, with the aim of ensuring final material is 100% technically correct and ready for print or publishing, in line with Company Corporate Identity standards.
• Artwork deliverables may include a range of bespoke covers, templates, logos, invites, newsletters, flyers, posters, brochures and art files. 

Core & Personal behavioral competencies

• Understand the brief and ensure that all information and files are gathered
• Co-ordinate planning to ensure deadlines are met and prioritise workflow
• Collaborate with Fusion designers and writers to customise artwork or text
• Find and edit graphics, such as photographs or illustrations
• Verify source files and fonts and the conversion of files for print

Technical / Proficiency competencies

• Proficiency in Adobe Creative Suite i.e. Photoshop, Illustrator and InDesign
• Technical specs, which would include the following:Size - Bleed, trim, type and image area, die traces & die lines
• Colour - CMYK, RGB, black & white, spot colour, varnish, overprinting,knocking out, press compensation
• Format - Jpeg, tiff, pdf, open files, etc.Resolution - Dpi and scale
• Extensive knowledge on retouching
• Computer literacy – MS Office
• Proficient verbal and written communication skills
• Be able to organize visual elements

Job Requirements

Education

• Grade 12
• Diploma in graphic design, graphic arts, or graphic communications or equivalent
• Presentation of an artistic portfolio 

Experience

• 3 years’ experience in DTP
• Experience using Creative Suite (including Photoshop, Illustrator and InDesign) 

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Main Purpose of the job:

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations

Duties and responsibilities include:

• Guest service targets are achieved
• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc. to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Being able to deal Blackjack and Roulette is required a third game being Poker or Baccarat would be preferred.
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps Inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and closing of tables
• Game hand over – Dealer to Dealer and /or Inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations
• 2 years’ experience in gaming industry as a tables dealer
• Demonstrated competence in dealing Blackjack and Roulette 
• Computer literate
• Numerical Skills
• Gaming Licens

Skills and competencies

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• Accountability
• Transparency
• Responsive to customer feedback
• Collaborate and Team player
• Clear Communicator
• Deep customer and market understanding
• Demonstrate end to end ownership for resolving customer problems

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• Sun Sibaya is looking for an Inspector to join our Tables team. The successful candidate will be responsible for supervising and monitoring the casino tables operation to ensure exceptional guest experience during game play in accordance with company standards and gaming regulations.

Job Description

Main Purpose of the job:

• Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include:

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
• Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor
• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews, and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA
• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed
• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.
• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift
• Interprets customer requirements in terms of services available and facilitates operational processes
• Refers problems falling outside parameters to the manager for resolution.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred
• 3 years’ experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry in a tables environment
• Meet the requirements for a gaming license and FICA
• Computer literate
• Numerical Skills
• Gaming License 

Skills and competencies

• Ability to work shifts that meet operational requirements
• Inspecting Tables Games Including Roulette/Blackjack/Poker/Baccarat
• Compliance procedures and regulations
• Betting Procedures
• Demonstrate end to end ownership for resolving customer problems
• Reliability & Punctuality

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Job Purpose

• The Events Safety, Risk & Compliance Specialist will be responsible for the planning, reporting and execution of on-site event and venue risk and compliance controls for large-scale, public events and productions for the business unit, before, during and after the event.
• This will include hazard identification and risk assessments, compliance audits, investigation of incidents, stakeholder engagement and compilation of all documentation to support the business unit in managing regulatory risk and supporting the execution of safe and secure events in line with legislation and Group standards.
• This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, and to drive solutions and provide insights to advise, enable and support informed decision-making and mitigation of risk. 

Core Behavioural Technical / proficiency competencies

• Act as a Subject Matter Expert on issues of Event Safety, Risk and Compliance for the business unit property
• Develop a plan, framework and key objectives to support the improvement and optimisation of event safety, risk and compliance practices in line with national regulatory standards, ensuring that the various functional areas have an execution plan to support this
• Develop and update the Event Safety, Risk and Compliance processes and tools for the unit, ensuring these are communicated and embedded in the business unit’s operations
• Liaise with appropriate health, safety and environmental agencies and the SAPS to understand current standards and help identify possible risks for the management of public events
• Support the Executive Team in improving operational Event Safety, Risk and Compliance standards by identifying potential hazards, assessing risks and putting measures in place risk control plans to eliminate or reduce the likelihood of risks around the execution of events
• Conduct risk rating audits to determine the likelihood and consequence of potential risks (safety, financial, media coverage, reputational and compliance breaches) and provide a contingency plan with recommendations to resource and remove obstacles to quality standards
• Record and report Event Safety, Risk and Compliance data on a regular basis
• Create a detailed programme plan which identifies and sequences the activities and initiatives needed to successfully achieve standards against regulations including event overview, running order of the programme, VIPs attending, events management contact details, emergency details 

Te   Technical

• Determine the resources required to achieve standards including having the following in place: Disaster and evacuation management plan taking into account risk assessments and mitigation actions
• Environmental Health plan ensuring all certificates are in place for vendors; as well as for noise exemption;
• EMS application for certificate of fitness for events (floor plans, open fires, fireworks, road maps; temporary structures),
• Certificates of Compliance and Fire Protection Plans
• Medical operational plans 
• Waste management operational plans
• Understands and is able to impart knowledge on relevant subject matters around the Event Risk and Compliance Management legislation, regulations and best practice

Job Requirements

Education

• 3-Year Degree or Diploma in Safety Management, Risk and Compliance Management, Events Management and/or SAMTRAC or NEBOSH
• A Post graduate qualification in Health & Safety Management or environmental management is an advantage.
• Accreditations ** South African Institute of Occupational Safety and Health (SAIOSH) Graduate Membership is an advantage
• Registration with SACPCMP is an added advantage.
• Draughting/ability to draw floor plans is an added advantage. ISO 14001 / ISO45001 Auditor is an advantage 

Experience

• Minimum of 5 year's experience in Event Safety, Risk and Compliance
• Experience in Health & Safety Management and / or environmental management
• Exposure to large scale production events requirements is an advantage 
• Project management experience
• Strong assurance background in risk management or other related field 

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• A vacancy for an Environmental Officer has become available at Sun City Resort, Rustenburg North West

Job Description

Job Purpose

• The Environmental Officer will be responsible for the resorts environmental performance and execution of the SHE framework for the unit; including the implementation of policies, procedures, incidents and projects and the collection and analysis of data for reporting purposes with the aim of maintaining a superior standard of environmental performance to ensure compliance with environmental legislation.
• The role will be responsible for water, waste, and energy management throughout the resort in line with legislation and Group standards. 

Core behavioural & Technical / proficiency competencies

• Maintain an up-to-date knowledge on SHE frameworks and waste, water, and energy management
• Identify and communicate environmental impacts and risks that exist, evaluating adverse or hazardous conditions and practices throughout the resort.
• Conduct daily walkabouts on all kitchens and outlets to ensure correct procedures are being followed. 
• Record and investigate resort environmental accidents and incidents to determine cause and impact, proposing improvements in processes.
• Follow-up and close out incidents and non-conformance reports with regular updates.
• Maintain SHE legislative registers in line with regulatory requirements. 

Technical

• Working knowledge and application of Occupational Health & Safety; and Environmental management legislation and regulations, Inspections, Investigation skill
• Incident reporting, Impact & risk assessments
• Written and verbal communication skills
• Report writing, ISO system, NOSA system 
• Proficiency in MS Office, Project management skills

Job Requirements

Education

• Diploma/Degree in Environmental Management/Environmental Science
• A post graduate qualification would be an advantage 

Experience

• 5 years’ experience in environmental management Working knowledge and application of Occupational Health & Safety; and Environmental management legislation and regulations, Inspections, Investigation skill

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• A vacancy for a Food and beverage Floor Manager has become available at Sun City Hotel - F&B Department.

Job Description

Job Purpose

• Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and/or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives and developing a cross-functional talent pipeline within food & beverage.

Core behavioural competencies Technical / proficiency competencies 

• Business Plan Implementation 10%
• Planning 
• Motivating others / gaining co-operation 
• Decision-making 
• Training; coaching; keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet / product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Problem-Solving

Technical / proficiency competencies 

• Food & Beverage Costing 
• Food & Beverage Product Knowledge 
• Specialty beverage knowledge – wine, barrister 
• Team Planning 
• Operational Management 
• Product Development 
• Stock control 
• Intermediate Computer Skills 
• Micros / Opera is preferred 

Job Requirements

Education

• 3-year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• 5-6 years in the Food and Beverage industry of which at least 2 years' experience in a Supervisory role within the Food and Beverage environment