Job Vacancies at Telesure Investment Holdings (TIH)

JOB PURPOSE

• To find the best quality parts at the lowest possible price in order to drive down repair costs, ensuring suggested parts are used and achieving company cost savings by doing so.

RESPONSIBILITIES

Contract Management

• Deliver required outcomes by managing day-to-day relationships with contract service providers while working within an established contract management plan. Facilitate the completion of settled claims by ensuring that suggested sourced parts are still available and liaising with suppliers and repairers ensuring that the suggested sourced part is used by the repairer. Investigate the validity of price difference logged on sourced parts to ensure the repairer has procured and used the suggested parts at the suggested price.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards to minimize business risk and to protect the reputation of the organization. Ensure the customer and supplier comply to SLA's to measure established service standards and hold them accountable to it.

Sourcing

• Contact different suppliers to find the required part at the lowest price to ensure good quality costs deals to the customer and TIH. In cases where additional parts are requested, contact different suppliers to find the required part(s) at the lowest price.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions and meetings and maintain relationships with suppliers, internal customers and repairers to ensure open communications, and facilitate the use of suggested sourced parts.

Contract Requirements

• Identify trends in quality and fitment, maintain records and report on findings on existing contract performance and provide input to the new contract process for negotiations/renegotiations.

Category Management

• Deliver specific procurement goals in terms of implementing cost reduction, risk management, or creating synergies, following established procurement systems and protocols. Approve or reject a price difference based on the investigation of the quotation in question.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education.

Work Scheduling and Allocation

• Organize own work schedule each day in line with changing priorities.

Requirements

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant degree (Advantageous)

EXPERIENCE

General Experience

• 2 or more years experience in a parts store or dealership (Essential); Experience in Motor Body Repairs (Advantageous); Experience in the Insurance Industry (Advantageous)

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JOB PURPOSE : 

• Successfully implement all directives, policy and procedures according to the operational plan by providing support and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.

RESPONSIBILITIES : 

Operations Management : 

• Supervise others working within established operational systems.
• Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/ or achieve the required operational results.
• Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
• Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.

Operational Compliance : 

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, rectify non-conformance and variances within the team as a high priority, and
  report and escalate issues as appropriate.

Leadership and Direction : 

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.

Insights and Reporting : 

• Contribute to the preparation of various data and analytics reports.
• Collect and submit reports specific to team data as part of the Management Control System.

Work Scheduling and Allocation : 

• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
• Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
• Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.

Performance Management : 

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Regularly assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
• Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.
• Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.

Requirements

General Education : 

• Grade 12/ SAQA Accredited Equivalent (Essential);
• FAIS recognised qualification (Advantageous);
• Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous);
• STI Qualification (Advantageous)

General Experience : 

• 3 to 4 years experience in a recoveries and third party liabilities environment (Essential);
• 2 years experience in claims and policy/customer services environment (Advantageous)

Managerial Experience : 

• 3 or more years experience managing/ supervising others (Essential);