Job Vacancies at Teraco

Purpose of the role

The Cost Controller will:

• Drive value creation from suppliers and contractors;
• Work with the finance team to develop standard price lists and rate cards for ongoing procurement and expenditure;
• Tender out fit-out projects;
• Negotiate contract terms with suppliers and contractors;
• Carry out monthly financial reviews of actual costs incurred against budgets and updated forecasts;
• Assist in the monitoring and manage performance of suppliers and contractors in accordance with commercial terms of contracts;
• Manage commercial impact of any scope variations;
• Negotiate terms and final accounts with suppliers and contractors.

Main Function of the Role

• Drive value creation from suppliers and subcontractors: Work closely with Operations and Project Managers to drive value creation for Teraco by managing suppliers and contractors on operational sites and projects.
• Budgeting: Prepare project and operating cost analysis based on operational requirements, estimates and labour required. Work with the finance and project management teams to get cost plans approved and to track implementation. Control pricing and commercial terms through all stages of projects from installation through to ongoing maintenance, within predetermined budget and expenditure. Manage related cash flows. Report monthly to management on actual costs incurred against budgets and updated forecasts.
• Negotiate commercial terms with suppliers and contractors: Prepare tender and contract documents, including bills of quantities. Evaluate tenders from contractors and negotiate pricing and terms. Negotiate final accounts with suppliers and contractors. Maintain a database of costs to reference all new procurement against.
• Monitor and manage performance of suppliers and subcontractors: Communicate regularly with internal operational and project teams as well as suppliers and contractors to ensure commercial controls are in place and contractors are delivering on time and in accordance with project terms. Monitor all commercial information in relation to services delivered including labour and materials to ensure budgets are adhered to. Manage any scope variations. Produce accurate formal reports to monitor contract management.  

Requirements

Skill Requirements

• Numeracy
• Analytical & problem solving skills
• Communication Skills, both verbal and written
• Negotiation
• Proficiency with Excel (i.e. formulas, if statements, pivot tables, formatting)
• Ability to anticipate and manage risks
• Commercial and legal proficiency in contracting
• Practical organising and planning skills
• Ability to thrive in a very fast-paced environment
• Ability to work in a team and collaborate with senior level individuals within and outside Teraco
• Ability to work independently & a positive team player
• Strong action planning, and prioritization skills
• Self-motivated
• Professional conduct

  Qualifications and Experience

• B.Sc Quantity Surveying, engineering qualification or Bachelor of Commerce qualification
• Relevant commercial experience  
• Minimum 4 years relevant experience in construction, mechanical or electrical infrastructure

go to method of application »

MAIN FUNCTIONS OF THE JOB

• Collaborate with the data centre team to understand, develop and approve the data centre mechanical system designs for new data centre construction and system enhancement projects.
• Designs will include DX Cooling systems, chilled water systems, direct and indirect free cooling systems.
• Review and approve basis of design documents, capacity calculations and mechanical schematics.
• Review and approve all Commissioning and system testing strategies for each project.
• Constant enhancement of mechanical systems to ensure high level of efficiency.
• Infrastructure design, implementation and testing to deliver a concurrently maintainable, cost effective solution supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Conduct working methods to ensure all SLA and MSA's are achieved.
• Ensure all parts of the designs can be monitored and connected back to the BMS system for overall system monitoring and management.

Review, approve and provide all hand over documentation to the Data Centre operations team.

Data Centre Operations

• Review and approve all mechanical maintenance procedures.
• Create safe work procedures for all mechanical maintenance to be done on all systems.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved.
• Ensure all maintenance and systems complies to local legislation and standards.
• Provide training to the operational team on the design and operation principles of the mechanical systems.

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAS and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS

Critical System Management

• Conduct working methods to maintain agreed PUE levels
• Task finalization and report accurately, as per agreed format, quality and within the agreed timelines
• Provide national technical support to operational data centres

Requirements

SKILLS REQUIREMENT

• Excellent technical design and calculation abilities.
• Knowledge of electrical, control, fire and BMS systems will be an advantage.
• Advanced AutoCAD, Revit and 3D modelling skills will be an advantage
• Effective communication skills, active listener ability to understand requirements 
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble Shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Excellent technical design and calculation abilities.
• Knowledge of mechanical, control, fire and BMS systems will be an advantage.
• Effective communication skills, active listener ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

go to method of application »

PURPOSE OF THE ROLE

All on-site commissioning needs to be verified and signed off by the commissioning engineer before the project is handed over to the operational team.

OBJECTIVES MAIN FUNCTIONS OF THE JOB

Data Centre Projects

• Collaborate with the data center design team to understand the data center designs for new fit-out projects as well as system upgrade projects.
• Review and approve all commissioning and system testing strategies for each project.
• Create a commissioning plan for each project to track commissioning targets.

Commissioning of all systems during project fit-out with design consultants.  

• Electrical systems
• Mechanical systems
• Fuel systems
• Fire Systems
• BMS
• Commission all systems as per design requirements for all levels (L1 to L5).
• Sign off on all quality and installation requirements.
• Review method statements for switching critical installations
• Ensure all systems are reporting correctly on BMS platforms
• Provide weekly reports on commissioning progress.
• Create and manage L4 and L5 test scripts in combination with the design team and commissioning agents.
• Verify operational system efficiencies complies with original designs
• Manage all documentation on BIM360 or a similar platform during the project phase (administration assistance will be provided).
• Provide Level 4 and Level 5 (IST) commissioning reports for each project.
• Provide feedback to the design team on challenges and ideas on designs.
• Create safe work procedures for all maintenance to be done on all systems.
• Review, approve, and provide all handover documentation to the Data Center operations team.
• Work with and maintain oversight over commissioning agents and commissioning activities thereof.

Compliance

• Maintain compliance in accordance with all relative policies and procedures
• Support the HR department in achieving the organization’s developmental plan deliverables within agreed timelines
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS
• Maintain ISO 14001 and 50001 certification, and drive action plans & reporting to achieve the objectives applicable to their respective site

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices

Requirements

SKILLS REQUIREMENT

• Excellent technical commissioning, design and calculation abilities.
• Ability to analyse data centre systems
• Multi-disciplinary knowledge of electrical, mechanical, control, fire and BMS systems will be an advantage.
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Degree in Electrical or Mechanical Engineering or 7+ Year critical system commissioning experience
• Data Centre commissioning experience 3+ years
• Minimum 5 years relevant design experience.
• Experience with BMS networks and communication protocols will be an advantage.
• Extensive knowledge on Data Centre environments and critical infrastructure systems.
• 5 years relevant plant operation experience will be an advantage.

go to method of application »

PURPOSE OF THE ROLE

These business-critical systems are used for accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters).

OBJECTIVES MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and Management of Data Centre monitoring systems.
• Design building automation systems for standard and/or critical environment facilities such as data centres
• Coordinate submittals for the assigned BMS/EPMS projects.
• Coordinate with Project Managers and third-party Contractors.
• Program system controllers (Schneider, Siemens, Tredium Controllers etc).
• Design and Build graphics for HMI, front ends, dashboards and digital signage and reports.
• Use Schneider Scripting and Ladder Logic to write job specific programs such Data Centre Matrix, PUE, WUE, CUE calculation, alarms, and trends.
• Coordinate with third party commissioning agents as needed.
• Visit work site, as needed, must be familiar with jobsite conditions.
• Troubleshooting BMS problems.
• The BMS EPMS Controls Programmer will coordinate their activities to maintain project schedules and ensure successful project completion.
• Coordinate tasks with in-house installation teams.
• Assist with Hardware/Software calibration.
• Provide building management system training.
• Attend site meetings as required.
• Provides technical support to Operations Team.
• Ensure material and equipment is installed as per drawings.
• Perform point-to-point checkouts to ensure connectivity between field devices and controllers.
• Select control products, components, applications, and systems.
• Collaborate with the Project Manager, Engineers, and support staff.
• Set-up and test alarming for all required BMS hardware.
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up and configuration of virtual sensors on BMS Systems.
• System enhancement and automation.
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested in an agreed test environment prior to implementation.
• Active participation in new Data Centre fit out projects or expansions.
• Quick responses to potentially critical situations – relevant to role.
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters
• Assist with operational requests to investigate and resolve system related configuration issues.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements

SKILLS REQUIREMENT

• Ability to plan, organize, coordinate, direct, and control all aspects of project activities.
• Ability to work with the team to find mutually satisfactory solutions to difficult issues.
• Ability to work with all levels of management and non-management personnel.
• Basic knowledge of office administration, reporting software, control software, business operations, drawings, buildings, equipment, housekeeping, construction, purchasing, inventory control, and safety management.
• Minimum of four years of relevant experience, with at least two years as an automation technician.
• Working knowledge of at least one HVAC controls system (preferably Schneider Controls with EBO and PME experience).
• Good working knowledge of the systems commonly monitored and controlled by a building DCO. Systems may include StrucxureWare/EBO 3.2/PME 9, Modbus and Lonworks Controllers, BACnet Controllers and others.
• Ability to interface with contractors at a supervisory and management level.
• Excellent verbal and written communication skills.
• Strong experience with Windows and MS Office.
• Able to work in a fast-paced environment.
• Strong analytical skills.
• Attention to detail.
• Ability to problem solve.
• Strong programming background.
• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Troubleshoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

  Administrative duties could include;

• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request 

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development 

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential.
• Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable

go to method of application »

OBJECTIVES

1.     Main function of the Job

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades. 
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick responses to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

Maintain compliance in accordance with all relative policies and procedures.

• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).

Critical System Management

• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.

Requirements

Skill Requirements

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills

Qualifications and Experience

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.

go to method of application »

Purpose of the Role                                                                                                                

• Taking end-to-end ownership and responsibility for operational delivery and stability of clients assigned. Remove any obstacles that may stand in the way of providing exceptional service.

ObjectivesMain function of the Job

• Single point of contact and is end-to-end responsible for the service delivery to a select group of clients.
• Build strong and positive relationships with clients at various levels; Build relationships and rapport with key client contacts.
• All Service Level Agreements to be maintained, monitored, where required escalated, and reported on according to set business parameters.
• Responsible for all reporting requirements for selected clients
• Fully responsible for project management of client’s projects
• Understand the clients core business and how it interacts within Teraco and identify needs and business opportunities.
• Primary escalation point to specified/allocated clients.
• After hours co-ordination and activation of client services and products when required.
• Function as the client advocate on operational and service management matters.
• Hold weekly / monthly meetings with clients, both in person and/or via conference call.
• Accurately document meeting minutes and outcomes and ensure actions are completed timely and escalated where needed to management
• Lead customer interaction on service-related issues and orchestrate actions within Teraco to ensure quick resolution.
• Ensure that the Teraco Service Desk provides the correct level of service for the selected client base.
• Be commercially minded and work closely with the sales team to position Teraco strongly for business retention, contract renewal and service extension.
• Drive continuous improvement to address root cause of incidents that impact client base.
• Continually interrogate and analyse tickets logged by client base and find opportunities for improvement.
• Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
• Configure ClientZone access as per documented procedure, and subject to contractual requirements.
• Provide leadership, guidance and thought leadership on operational items from a Teraco perspective.

Requirements

Skill Requirements

• A comprehensive understanding of telecommunications and data centre industry
• Ability to prioritise work to ensure tasks are completed within time constraints.
• Resilience and proven ability to deliver
• Demonstrates leadership skills
• Client focused and excellent interpersonal relationships
• Active listening – ability to understand client’s requirements
• Ability to work independently & a positive collaborator
• Excellent written and verbal communication skills
• Initiative-taking, self-confident and self-driven
• Ability to communicate at all levels of the business
• Ability to multi-task
• Prominent level of energy
• Ability to work under pressure
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• To be able to communicate at all levels of the business, professionally in English (reading/understanding, spoken, written), good minute taking and report writing skills
• Excellent critical thinking skills
• Meticulous and analytical with a high diligence
• Ownership and follow-up skills
• Able to take responsibility for own actions and performance
• Ability to prioritise, organise and manage a complex and sometimes conflicting workload, and to work well under pressure

Qualifications and Experience

• Matric Qualification
• Business Diploma preferred, but not mandatory
• Minimum 10 years’ experience as SDM or similar role
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures
• ITIL Foundation certification preferred
• Previous experience as a Team Leader or responsible for management of Enterprise Accounts or demonstrable experience in leading teams preferred, but not mandatory
• Must demonstrate ability to lead by influence rather than hierarchy

go to method of application »

MAIN FUNCTIONS OF THE JOB 

• Support the DCM in aligning the EPP with the HSE organogram and appointments.
• Provide and advise DCM’s and staff on OHS&E compliance matters.
• Ensure compliance with Teraco’s operational HSE specification pertaining to contractor management.
• Implement Teraco’s HSE incident management procedure.
• Advise the DCM on the management and control of the requirements of the waste management plan.
• Inspect projects in relation to the HSE specification (segregated and non-segregated projects). Ensure all deviations are addressed timeously.
• Support the employer in his/her duty to ensure a safe work environment to contractors, staff, visitors, and clients.
• Represent Teraco in an advisory or nominated position as a member of the OHS&E committee meetings on matters regarding workplace health, safety, and environment.
• Validate contractors HSE induction prior to commencing work on Teraco premises.
• Participate in contractor risk management process i.e., risk assessment, review of method statement, and the communication thereof.
• Verify the implementation and compliance of OHS&E work procedures and plans.
• Compile monthly OHS&E reports and submit to Head of OHS&E operations for Environmental, Social, Governance and Environmental (ESG) and Board reporting.
• Validate that applicable HSE inspections are done as per the schedule.
• Ensure all OHS&E signs and notices are prominently displayed on site.
• Enforce and maintain good housekeeping principles with Teraco staff and contractors.
• Inform Head of Occupational Health, Safety, and Environmental operations of any OHS&E training needs of employees on premises.
• Ensure all health, safety and environment reps conduct a monthly OHS&E rep inspection of their work areas.
• Ensure that all teams conduct a weekly OHS&E toolbox talk.
• Participate in all OHS&E audits, conducted internally, either by third parties and/or clients. Action any External or Client initiated OHS&E audit findings within the timeline and to the required quality.
• Provide OHS&E support to Project Management during Construction Activities.
• Work after hours and weekends as per Teraco operational requirements and Teraco policy.
• Performing of daily task inspection and planned job observations. 

Requirements
 SKILLS REQUIREMENT

• Excellent written and verbal communication skills.
• Listens to others and accepts input from team members.
• Clearly articulates ideas and thoughts.
• Proactive problem solver.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing requirements.
• Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
• A honed alertness and vigilance to potential breaches in compliance. This means actively enforcing a mandatory reporting policy and seeking out any weakness in company dealings.
• Ability to work independently & a positive team player.
• Self-motivated and displays leadership skills.
• Demonstrates flexibility in day-to-day work.
• Establishes harmonious working relationships with team members.
• Appreciates each team member's contributions and values each individual member.
• Sets high standards of performance for oneself.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.  Intelligent and willing to keep learning.
• Complies with policies and procedures.
• Ethical and principled.
• Fair and modest: Willing to scrutinize all the facts without making a snap judgement and interview any relevant employees for their perspective.
• Diligent: Even when it becomes a hassle, a OHS&E Officer must be willing to see an issue through to resolution.
• A strong constitution and extra conviction: Solid backbone and the strength to stand by difficult decisions and be more influenced by right versus wrong than by relationships. Willing to take the lead in setting the tone for corporate integrity.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Accredited Btech Tertiary qualification in OHS&E.
• A relevant Health & Safety registration (SACPCMP or equivalent registration) will be advantageous.
• Minimum of 5 years’ experience in OHS&E operations, maintenance and/or construction.
• Computer literacy.
• Good communication and reporting skills. Both verbal and written.
• Be willing to travel – multiple projects in Cape Town, Durban, and Johannesburg. Valid Driver’s License, code 08 minimum.

go to method of application »

Description

This role will also need you to be the escalation point for the Tier 1 resource. (but are not limited to):

MAIN FUNCTIONS OF THE JOB

• Remote IT Network troubleshooting and support, predominately layer 2;
• Logging and updating calls via the ticketing system;
• Interaction with other providers and service providers;
• Interactive relationship with management;
• Maintenance of Security, IT and Environmental networks on all sites;
• Maintaining Wi-Fi on all sites;
• Maintain the Network backup tool;
• Involvement in the design of the network & maintain network documentation;
• Configuring, Installing and maintaining of network switches;
• Management & implementation of Clearpass switch configurations & implementation of device configuration updates;
• Comply to all policies and procedures, including strict compliance to Teraco’s information security policies and procedures;
• Identification & escalation of information security risk, as it relates to network and other areas of responsibility;
• Incident response and management; Problem resolution within agreed timelines;
• Afterhours user support, as per the standby roster.

Requirements

SKILLS REQUIREMENT

• Excellent interpersonal relations.
• Excellent verbal and writing skills.
• Attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Open to learn and grow essential.
• Take accountability and ownership. 

 QUALIFICATIONS AND EXPERIENCE

• Matric;
• Technical qualification - CCNA/ACMA certified; CCNP advantageous;
• Minimum of 2 years’ work experience in a networking technical support role;
• Accustomed to working in a high-energy environment;
• Windows Server and Windows 10/11 experience - advantageous
• Technical competence and understanding is vital;
• Valid South African Driver’s License;
• Excellent understanding of switching and routing and their related technologies, TCP/IP, IP Addressing, CIDR and DNS. STP, VPN technologies, OSPF.

go to method of application »

Description

These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.
OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management

   

• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support

• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements

SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel SkillsMinimum of 3 years relevant data centre experience preferableExtensive knowledge of network topology and protocols preferableKnowledge of Building Management Systems is beneficial.Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.Schneider Power Monitoring Expert (PME) System Knowledge beneficial