Network Engineer - JHB at Teraco

Description

This role will also need you to be the escalation point for the Tier 1 resource. (but are not limited to):

MAIN FUNCTIONS OF THE JOB

• Remote IT Network troubleshooting and support, predominately layer 2;
• Logging and updating calls via the ticketing system;
• Interaction with other providers and service providers;
• Interactive relationship with management;
• Maintenance of Security, IT and Environmental networks on all sites;
• Maintaining Wi-Fi on all sites;
• Maintain the Network backup tool;
• Involvement in the design of the network & maintain network documentation;
• Configuring, Installing and maintaining of network switches;
• Management & implementation of Clearpass switch configurations & implementation of device configuration updates;
• Comply to all policies and procedures, including strict compliance to Teraco’s information security policies and procedures;
• Identification & escalation of information security risk, as it relates to network and other areas of responsibility;
• Incident response and management; Problem resolution within agreed timelines;
• Afterhours user support, as per the standby roster.

Requirements

SKILLS REQUIREMENT

• Excellent interpersonal relations.
• Excellent verbal and writing skills.
• Attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Open to learn and grow essential.
• Take accountability and ownership. 

 QUALIFICATIONS AND EXPERIENCE

• Matric;
• Technical qualification - CCNA/ACMA certified; CCNP advantageous;
• Minimum of 2 years’ work experience in a networking technical support role;
• Accustomed to working in a high-energy environment;
• Windows Server and Windows 10/11 experience - advantageous
• Technical competence and understanding is vital;
• Valid South African Driver’s License;
• Excellent understanding of switching and routing and their related technologies, TCP/IP, IP Addressing, CIDR and DNS. STP, VPN technologies, OSPF.