Job Vacancies at Tracker Connect (Pty) Ltd

About the Job

Introduction

• Tracker requires a Business Sales Consultant in Northern Durban that will report to the Sales Manager. The position will suit a self-starter with an outgoing personality with a mature attitude who can communicate confidently on all levels. The ideal candidate must currently be active in the corporate industry with very strong skill in face to face selling at executive level. The successful candidate must have a proven track record of exceeding sales targets through hunting new business, cold calling and canvassing within a B2B environment.

Job description

• Hunt new Business across multiple verticals
• Identify opportunity and generate sales in the corporate sector
• Upsell Clients through product stack
• 100% field sales
• Achieve a monthly installation target
• Maintain and develop a corporate database
• Maintain a level of product knowledge determined by management and measured quarterly by product assessments
• Present at Boardroom and Executive level
• Accomplish expected outbound call stats determined by management
• Provide service to both new and prospective clients
• Compile & submit reports at management’s request

Minimum requirements

• Matric
• Formal Sales Qualification advantageous
• At least 5 years new business sales experience in Corporate/Business market
• Proven track record of canvassing ,cold calling and hunting new business
• Completion of recognized formal sales training courses or relevant experience
• Strong face to face sales experience with proven track record
• Computer literate: MS-Office
• Excellent presentation skills
• Valid Driver’s License
• Excellent communication and organizational skills
• Negotiating and Sales Skills
• Can Do Attitude
• Self-motivated and passionate about driving Sales
• Customer Orientated and Solution driven

go to method of application »

About the Job

Introduction

• Tracker requires the services of a Co-ordinator in the Caredesk department at Head office based in Johannesburg. We require a diligent and hard-working individual with a passion for customer experience who can be part of a highly motivated team.

Job description

• Ensure that telephonic / electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.
• Ensure that complaints / requests received at Director Level / Hellopeter / Social Media websites are resolved in line with service level agreements and standards as a priority.
• Monitor and oversee social media platforms.
• Be responsible for investigation, resolution and reporting of all customers related complaints follow up queries and liaise with all necessary parties and departments regarding query resolution.
• Identify concerns or trends, investigate, and propose possible solutions for problems.
• Involvement in all financial queries, Tracker unit, application and system related queries and resolution received via the CareDesk
• Attend to walk in clients with a view of resolving queries / complaints.
• Ensure meeting of targets / deadlines as per Key Performance Agreement.
• Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
• Assist with any other tasks or duties assigned by the Supervisor/Manager as the need arise.
• To gather information including root cause analysis of complaints providing recommendations for Managements review.

Minimum requirements

• Matric with 5 years working experience in a Contact Centre.
• Experience in handling director level or escalated complaints will be advantageous.
• Minimum 6 months to 1 year experience in handling escalations and/complaints.
• Minimum 6 months to 1 year financial system (willow) experience.
• Must have a genuine concern for customer complaints and work with dedication towards finding solutions.
• The ability to cope with a constant changing and pressurized environment.
• Good understanding of operational environment (Product and systems knowledge) and analytical skills
• Must be self-motivated and a good team player.
• Excellent knowledge of Social Media platforms (Facebook, Twitter, etc.) and complaints platforms like Hello Peter.
• The incumbent should have excellent communication skills and high emotional intelligence (EQ) level.
• The ability to work in an environment where multi-skilling is required.
• Must be creative in finding solutions for customer complaints and excellent troubleshooting abilities.

Benefits:

• Medical Aid & Provident Fund

Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.