Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
Read more about this company
Job description
Operational Activities
- Recovery of stolen or hijacked vehicles.
- Enhance recovery efficiency through understanding and implementing Tracker-established vehicle recovery processes.
- Acting as a specialized point of contact between the emergency control departments and external partners (such as law enforcement and PSI).
- Coordinate and attend to all activations and verifications dispatched by Tracker’s National Emergency Control Centre.
- During crime or safety verification activations, request the assistance of Law Enforcement Agencies and PSIs to stop the activated vehicle.
- Adhere to Crime Scene management protocols at all times.
- Demonstrate a comprehensive working understanding of the complete stolen vehicle recovery ecosystem and legal framework.
- Demonstrate a comprehensive working understanding of SAPS protocols related to motor vehicle-related crime.
- Demonstrate a comprehensive working understanding of the Criminal Procedure Act.
- Testify in a criminal court when required.
- Demonstrate a comprehensive working of vehicle-related crime dynamics and drivers.
- Ensure vehicle safeguarding and repatriation protocols are adhered to at all times.
- Demonstrate a comprehensive working understanding and knowledge of missing person protocols (i.e., SAP55).
- Produce a recovery statement in line with Law Enforcement SOPs, and any and all recovery-related activities to assist the chain of evidence).
- Produce documentation of non-recovered vehicles (i.e., search area, chop shops, liaison efforts etc.) in line with SOPs.
- Demonstrate a comprehensive working understanding of Tracker’s post-recovery and non-recovery processes.
Customer Experience and Service Delivery
- Demonstrate a high level of professionalism at all times.
- Ensure full adherence to Tracker customer engagement protocols in line with the company values.
- Assist Tracker customers with the vehicle repatriation at SAPS safeguarding units, if required.
- Provide guidance to customer and partners in terms of the stolen vehicle and recovery processes.
- Ensure timely escalation of customer queries and concerns to senior management.
- Demonstrate an ability to communicate clearly and effectively with all relevant stakeholders.
- Demonstrate an ability to anticipate customer needs through the gathering of customer complaints and pain points.
- Continuously provide Tracker internal teams with periodic feedback of relevant concerns.
Projects and Continuous Improvement
- Continuously analyse stolen vehicle tactics and modus operandi within the industry.
- Record insights and findings through established processes and systems.
- Implement improvements designed to deliver enhanced recovery rates or customer experience outcomes.
- Design, develop and implement projects / initiatives to enhance the functioning of the department.
- Participate in specialized operational plans with external partners that will enhance the recovery rate.
- Attend appropriate training and development as determined through the IDP.
- Attend regular training and development courses as per departmental objectives.
- Participate and provide training for external partners as determined by a formal needs-analysis.
- Implement training programmes designed for specific partners and/or law enforcement.
Compliance
- Ensure all relevant company policies and procedures are adhered to at all times.
- Adhere to all relevant industry statutory regulations such as PSIRA and the FCA.
- Adhere to relevant data protection policies at all times.
- Demonstrate a comprehensive working understanding of relevant laws, regulations, and processes (i.e., Firearms Control Act, Road Traffic Management Act etc.)
- Conduct accurate and quality record keeping in all aspects of the job such as the compilation of statements, firearm bookings, relevant reports etc.
- Maintain detailed records through the use of company systems as per SOPs.
- Stay abreast of changes within the security sector as they relate to the job function.
- Conduct timely reporting of theft, losses and/or damage to company assets.
- Demonstrate adherence to professional policies as they relate to uniform, company vehicles and equipment.
- Maintain a professional image of the company through attire, behaviour, and appearance.
- Demonstrate a comprehensive working understanding of Tracker’s products and services.
Stakeholder Engagement
- Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
- Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all departments in the achievement of their strategic objectives.
- Participate in agreed stakeholder engagements.
- Maintain regular communication with partners.
- Participate in industry related events to build relationships and promote mutual understanding.
- Implement measures to ensure the fostering of new partnerships and alliances.
- Responsible for implementing and maintaining relevant processes to measure and improve customer satisfaction.
Minimum requirements
- Matric (Grade 12) or equivalent accepted qualification
- The suitable candidate will have an above average knowledge of how the South African Police Service operates with a minimum of five years Law enforcement or PSI experience.
- Fair knowledge of Criminal Law and the Criminal Procedure Act is compulsory
- The suitable candidate must have above average knowledge of the demographics of Western Cape
- Must be willing to travel and work shifts, overtime as per the approved shift roster including weekends and public holidays
- Perform planned and unplanned standby duties as and when required
- Driver’s licence and own reliable transport
- Good written and verbal communication skills
- Computer literacy
- PSIRA Grade C registration
- Firearm Competency (use of handgun for business purpose)
- Armed Response
- Advantages
- Operational Experience on Physical Tracking of Vehicles
Benefits
- Medical aid
- Provident fund
- Company vehicle
- Petrol Card
- 17 days annual leave
CLOSING DATE:21ST OCTOBER,2025
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Job description
- Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional
Minimum requirements
- Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
- Grade 8. Matric will be advantageous
- Grade E PSIRA registration
- National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
- Valid driver’s license (not less than 12 months)
- Computer literate
- The candidate must possess good communication and administrative skills.
- Possess good fault-finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Excellent Communication Skills
- Excellent customer service skills
- Self-disciplined and self-motivated
- Sharp Problem-Solving Skills
- The Ability to Work Within a Team
- Creative Thinking
CLOSING DATE : 31ST OCTOBER, 2025
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
- Perform the installations as per the set standard of quality
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
- Perform your duties in a cost effective manner.
Minimum requirements
- National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Grade 10 or Matric
- PSIRA Grade E registration
- Minimum 3 - 4 years experience as an auto electrician or motor mechanic
- The candidate must possess good communication and administrative skills.
- Possess good fault finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Computer literacy will be advantageous (MS Office)
- Valid driver’s license.
Benefits
- Medical aid
- Provident fund
- 18 annual leave days
- Company vehicle (tool of trade) & Petrol card
CLOSING DATE: 31ST OCTOBER,2025
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
- Perform your duties in a cost effective manner.
Minimum requirements
- National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Grade 10 or Matric
- PSIRA Grade E registration
- Minimum 3 - 4 years experience as an auto electrician or motor mechanic
- The candidate must possess good communication and administrative skills.
- Possess good fault finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Computer literacy will be advantageous (MS Office)
- Valid driver’s license.
Benefits
- Medical aid
- Provident fund
- 18 annual leave days
- Company vehicle (tool of trade) & Petrol card
CLOSING DATE: 31ST OCTOBER, 2025
go to method of application »
Job Description
Key roles and responsibilities:
- Secure new business from Dealerships.
- Facilitate growth of installations at Service Centres.
- Provide policy/product information / training.
- Follow up service on existing and prospective clients.
- Client presentations.
- Area and market penetration.
- Query and account resolution.
- Achieve sales and operational targets set by management.
- Provide client service to both existing and prospective clients.
- Administration of sales contracts.
- Complete weekly activity reports.
- Attend to point of sale material at Dealership and Service Centres.
- Maintain set call rate.
- Achieve sales targets regarding assigned projects.
- Monthly stock takes at Service Centres.
- Demo account conversion and administration.
- Maintenance of Dealer File.
- Attend to necessary administration.
- Attend occasional after hour functions.
Minimum requirements
Qualifications and experience required:
- Matric and a minimum of 3-year Sales/Marketer experience in the Motor Trade, or 5 years overall sales experience.
- Proficiency in MS-Office.
- Excellent presentation skills.
- Valid Driver’s License.
- Excellent communication and organizational skills.
Benefits
- Company car
- Petrol card
- Cellphone
- Laptop
- Medical aid
- Provident fund
- 17 Leave day
CLOSING DATE: 24th October,2025
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Job description
- Secure New Business from Dealerships, Broker.
- Ensure all stock is fitted on Pre-Fit Dealers.
- Maintain and Ensure Audits are done correctly and submitted on time as per arrangements from HO. Do Training on
- Regular basis.
- Ensure a good focus on COO ratio to meet a 55 % as set per HO. Ensure all Cancellations and Transfers are done
- correctly.
- Facilitate Growth of Installations at Fitment Centres. Regular Training.
- Provide and Follow up service on Existing and Prospective Clients.
- Provide Policy/Product information to Dealerships, Fitment Centres, Brokers.
- Dealer, Broker Presentations, and Regular Training sessions.
- Focus on Area and Market Penetration.
- Query and Account Resolution.
- Achieve Sales and Operational Targets in different channels, set by Management.
- Administration of Sales Contracts.
- Administration of New Fitment Centres.
- Complete Weekly and Monthly Reports, Correct and on time.
- Attend to point of Sale Material at Dealership, Fitment Centres, Brokers
- Maintain weekly set Call/Visit rate as set per Management. Physical Visits per Channel
- Attend to necessary Administration.
- Attend to occasional after hour functions.
- Embrace Service Excellence.
- Attend to Walk In Customer as requested.
- On Going looking for new Dealership, Brokers to On-Board.
- Assist with any other tasks or duty assigned to you by the Manager
- Maintain Dealership, Brokers Profiles.
- Monthly Reviews with Dealership Management, Brokers and Fitment Centres.
Minimum requirements
- Matric with relevant tertiary qualification
- Accredited Sales training qualifications.
- 2 Years sales experience in the dealerships and insurance industry will be an advantage.
- Proven record in relationship building and business development.
- Computer literacy, MS Word, MS Excel, Outlook.
- A proven track record in a service orientated sales environment.
- Proven sales track record.
- Valid Driver’s License.
- Excellent communication and organizational skills.
- Excellent negotiating and sales skills.
- A self-starter.
- Good business acumen.
- Ability to work under pressure.
Closing Date : 26th October, 2025
go to method of application »
Job Description
Key roles and responsibilities:
- Secure new business from Dealerships.
- Facilitate growth of installations at Service Centres.
- Provide policy/product information / training.
- Follow up service on existing and prospective clients.
- Client presentations.
- Area and market penetration.
- Query and account resolution.
- Achieve sales and operational targets set by management.
- Provide client service to both existing and prospective clients.
- Administration of sales contracts.
- Complete weekly activity reports.
- Attend to point of sale material at Dealership and Service Centres.
- Maintain set call rate.
- Achieve sales targets regarding assigned projects.
- Monthly stock takes at Service Centres.
- Demo account conversion and administration.
- Maintenance of Dealer File.
- Attend to necessary administration.
- Attend occasional after hour functions.
Minimum requirements
Qualifications and experience required:
- Matric and a minimum of 3-year Sales/Marketer experience in the Motor Trade, or 5 years overall sales experience.
- Proficiency in MS-Office.
- Excellent presentation skills.
- Valid Driver’s License.
- Excellent communication and organizational skills.
Benefits
- Company car
- Petrol card
- Cellphone
- Laptop
- Medical aid
- Provident fund
- 17 Leave day
CLOSING DATE: 24th October,2025
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Job description
- Marketing of Tracker products and services to both existing and prospective clients
- Ensure that telephonic requests received within the Reconciliation Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
- Ensure that email requests (VAXs) received within the Reconciliation Division are handled efficiently and service level agreements are maintained
- Manages all customer activities and the daily running of the Reconciliation call centre
- Increases customer satisfaction via process improvement initiatives
- Listening to calls to improve quality and minimise errors and track agent performance
- Reviewing the performance of staff and identifying training and development needs
- Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
- Ensuring that the necessary disciplinary action is taken in accordance to the Company’s code of conduct
- Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
- Handling complex customer complaints
- Coaching, training, motivating, and retaining staff
- Manage department resources as required to support customer demands and needs
- Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction
- Assist with any other tasks or duties assigned by the Manager
Minimum requirements
- Matric
- 1 year Call Centre supervisory experience
- Proficient skills in Microsoft Word and Excel
- Excellent written and verbal skills
- Familiarity with Industrial Relations, Customer Relations and General Management will be advantageous
- Competencies required:
- Leadership
- Creative thinking
- Influencing and convincing skills
- Negotiation Skills
- Conflict Management
- Customer service orientation
- High analytical and insight generation capabilities
- Resilience and ability to work under pressure
- Strong interpersonal skills
- Management of financial resources
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Articulating information effectively
- Coordination ability
Benefits
- Medical Aid
- Provident Fund
CLOSING DATE: OCTOBER 20, 2025
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional
Minimum requirements
- Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
- Grade 12, Matric
- PSIRA Grade E registration
- National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
- Valid driver’s license (not less than 12 months)
- Computer literate
- The candidate must possess good communication and administrative skills.
- Possess good fault-finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Excellent Communication Skills
- Excellent customer service skills
- Self-disciplined and self-motivated
- Sharp Problem-Solving Skills
- The Ability to Work Within a Team
- Creative Thinking
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
- Perform your duties in a cost effective manner.
Minimum requirements
- National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Matric
- Grade E PSIRA registered
- Minimum 4 years experience as an auto electrician or motor mechanic
- The candidate must possess good communication and administrative skills.
- Possess good fault finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Computer literacy will be advantageous (MS Office)
- Valid driver’s license.
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
- Perform your duties in a cost effective manner.
Minimum requirements
- National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Grade 10 or Matric
- PSIRA Grade E registration
- Minimum 4 years experience as an auto electrician or motor mechanic
- The candidate must possess good communication and administrative skills.
- Possess good fault finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Computer literacy will be advantageous (MS Office)
- Valid driver’s license.
Benefits
- Medical aid
- Provident fund
- 18 annual leave days
- Company vehicle (tool of trade) & Petrol card
go to method of application »
Job description
- Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
- Perform your duties in a cost effective manner.
Minimum requirements
- National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Grade 10 or Matric
- PSIRA Grade E registration
- Minimum 3- 4 years experience as an auto electrician or motor mechanic
- The candidate must possess good communication and administrative skills.
- Possess good fault finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
- Computer literacy will be advantageous (MS Office)
- Valid driver’s license.
Benefits
- Medical aid
- Provident fund
- 18 annual leave days
- Company vehicle (tool of trade) & Petrol card
Method of Application
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