Jobs at ACDC Dynamics SA

Description

• Introduction
• ACDC Dynamics is the leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps and tools industries.
• A new opportunity exists for a talented Workshop Administrator to join our professional and expanding team.
• We are looking for ambitious individual to be part of a dynamic team, focused on improving business opportunities and customer experience.

Key responsibilities include:

• Co-ordinate the planning and scheduling for all electrical work streams, including the testing and planned programmes.
• Ensuring systems are updated within prescribed timescales, accurately analysing, and managing associated data
• Produce and present reports, capturing and resolving errors
• Work in collaboration with the Electrical Management Team, Schedulers and Compliance Team to develop quality assurance and identify improvements
• Customer Communication and Support
• Processing and Dispatching Warranty Claim Stock
• Managing All Administrative Duties
• Reviewing and Finalizing Workshop Reports
• Assigning Stock to Workshop Jobs
• Maintaining and Updating Repair Logs and Customer Records
• Candidate should have a proven record as an Administrator in a repair’s environment and be a highly motivated individual with a passion to succeed.

Requirements

• Excellent communication and collaboration skills
• Intermediate/Advanced Excel and Microsoft Package Qualifications, Accpacc experience advantageous
• Extensive administration experience, working in a target driven environment
• Experience within a repairs or construction environment; diagnosing and logging repairs, data entry and scheduling software knowledge
• Customer Service Experience

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Description

Repairs Technician Longmeadow

• We are seeking an experienced repairs technician who will be responsible for repairing and testing all our electrical products. Incumbent will assist with fault-finding on equipment and ensure repairs are completed within the specified timeframe ensuring excellent customer service.

Key Performance Arears

• Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
• Troubleshooting, repairing malfunctioning equipment: - Electronics, Inverters, UPS and AVR’s.
• Report writing skills.
• Handling customer technical enquiries.
• Troubleshooting and repairs on customer products
• Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
• Consistently perform in a manner that ensures deadlines are met for all repairs performed
• Stock control within the workshop using hand tools and measuring equipment, oscilloscopes, multimeter etc.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Ordering of electrical supplies and equipment
• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.

Requirements

• Proven experience repairing, installing, and maintaining home appliances.
• The ability to use various hand tools.
• The ability to stand for extended periods.
• The ability to lift heavy objects.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.