Jobs at AfroCentric Group

About the job

• We’re looking for more than just a wordsmith.
• We want a sharp, strategic thinker who understands that great copy doesn’t start with clever lines – it starts with insight, audience empathy and a clear communication challenge to solve.

You’ll thrive in this role if you:

• Are as comfortable cracking campaign ideas as you are writing polished long- and short-form copy.
• Can unpack a brief, spot the strategic gap, and shape an idea that truly answers the need.
• Love partnering with designers, strategists and client leads to build integrated creative solutions.
• Can find the heart of a message and express it clearly, compellingly, and appropriately for the platform.
• Can balance blue-sky thinking with careful crafting – and confidently drive a project from idea to execution.
• Work just as well in a team as you do independently – able to own a concept, drive the thinking, and deliver.

Key Responsibilities

• Interpret creative briefs with a strategic lens, identifying the business problem or communication need before jumping to execution.
• Develop and drive campaign ideas from initial concept through to final rollout – across brand, digital, print, video and social.
• Write across formats and tones – from emotive scripts, positioning lines and campaign messaging, to digital banners, website copy, thought leadership and more.
• Collaborate with designers and strategists to ensure ideas are strong, integrated and insight-led.
• Balance creativity with consistency, ensuring tone and messaging align with brand guidelines while still pushing boundaries.
• Take ownership of your work – proactively managing deadlines, feedback and multiple projects at once.

Key Skills and Experience

• 5–7 years’ copywriting experience in a creative agency, brand studio or similar strategic environment.
• A strong portfolio that demonstrates conceptual thinking, brand storytelling and platform versatility.
• Ability to interpret briefs, extract key insights, and craft ideas that connect with the intended audience.
• Confident in writing across traditional and modern platforms – from brochures, annual reports and long-form content, to social media, web, and video scripts.
• Exceptional command of language, grammar and tone – able to flex writing style based on purpose and audience.
• Skilled at presenting and defending your thinking in a collaborative environment.
• Comfortable working independently or as part of a creative team.
• Bonus: experience in financial services, healthcare, or other complex sectors is a plus (but not essentia

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Position Purpose

• To generate new business by contacting potential customers, meeting and exceedingly daily, weekly and monthly sales targets by selling according to licensed categories approved by the regulator. To provide financial advisory and intermediary services (FAIS) to clients. Ensure all leads are worked timeously, productivity standards are met, and sales conversion targets are achieved.

Experience

• 1 - 2 years direct sales experience, preferably in the medical industry

Qualifications

• Representative RE5, relevant NQF qualification as per Financial Sector Conduct Authority (FSCA). CMS accreditation advantageous.

Accountabilities

Client service delivery and quality

• Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with, and necessary action is taken to address issues, when necessary

Financial Management

• Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

• Engage with clients to ensure swift resolution of queries and provide required customer service 
• Provide specific, factual and correct progress or feedback to all stakeholders 
• Take ownership of all queries, pre-assessments, submission of claims and printing of membership cards
• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful deliver

Operational Implementation of Strategy

• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined
• departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership

• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values

Stakeholder Management

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in 

Generic Objectives

Specific Deliverables

Operating Model:

• Engage with clients to ensure swift resolution of queries and provide required customer service
• Provide specific, factual and correct progress or feedback to all stakeholders
• Take ownership of all queries, pre
• assessments, submission of claims and printing of membership cards

Position Specific Outputs 

• Meet and exceed daily, weekly and monthly targets by contact potential clients to sell products in the licensed categories approved by the regulator
• Analyse client medical aid needs and advise on available or suitable options
• Obtain client information and capture accurately on system
• Maintain fit and proper requirements
• Have an understanding of the leads management system
• Meet and exceed productivity targets
• Maintain quality standards of sales done

Skill

• Attention to Accuracy and Detail 
• Customer Focus 
• Telesales skills 
• Written and verbal communication skills 
• Data capturing skills 
• Customer Focus
• Sales / Retail / Business Development jobs

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About the job

• To be the product specialist in Medscheme products with the aim of ensuring that the products are effective and that the operational control environment is adequate. Support for the implementation of solutions for identifying, rectifying and preventing problems within the business unit.

Experience

• 6 - 8 years' experience including Leadership, Quality Assurance and Risk, Operational Content and Process Management, Medical and Health industry,
• Healthcare Programmes and Scheme Rules. 

Qualifications

• Relevant Clinical Qualification Pharmacist

Accountabilities

Continuous improvement:

• Implement practical solutions that use the specialist and departmental systems and processes 
• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation 
• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders 
• Ensure day to day operational support required from area of specialisation is provided to enhance performance

Cost containment:

• Support the identification, development and implementation of cost-effective processes to increase efficiency and reduce cost drivers related to area of specialisation 
• Continuously review cost / benefit and Return on Investment within area of specialisation

Drive customer-centricity:

• Maintain a high level of impact on other departments to support improved delivery 
• Continually increase understanding of client and stakeholder needs, satisfaction and service delivery

Knowledge management:

• Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library 
• Provide advice and / or training as required 
• Maintain, develop and implement specialist knowledge within the day to day operations of the organisation

Maintain expertise level:

• Be a member of related professional bodies 
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation

Network key relationships:

• Engage with and provide support to the established network of internal and external expert resources and partners

Specialist support to projects:

• Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required 
• Conform to project management disciplines when participating in projects 
• Represent department or project on appropriate committees related to area of specialisation

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About the job
Job Description

• We’re looking for more than just a wordsmith.
• We want a sharp, strategic thinker who understands that great copy doesn’t start with clever lines – it starts with insight, audience empathy and a clear communication challenge to solve.

You’ll thrive in this role if you:

• Are as comfortable cracking campaign ideas as you are writing polished long- and short-form copy.
• Can unpack a brief, spot the strategic gap, and shape an idea that truly answers the need.
• Love partnering with designers, strategists and client leads to build integrated creative solutions.
• Can find the heart of a message and express it clearly, compellingly, and appropriately for the platform.
• Can balance blue-sky thinking with careful crafting – and confidently drive a project from idea to execution.
• Work just as well in a team as you do independently – able to own a concept, drive the thinking, and deliver.

Key Responsibilities

• Interpret creative briefs with a strategic lens, identifying the business problem or communication need before jumping to execution.
• Develop and drive campaign ideas from initial concept through to final rollout – across brand, digital, print, video and social.
• Write across formats and tones – from emotive scripts, positioning lines and campaign messaging, to digital banners, website copy, thought leadership and more.
• Collaborate with designers and strategists to ensure ideas are strong, integrated and insight led.
• Balance creativity with consistency, ensuring tone and messaging align with brand guidelines while still pushing boundaries.
• Take ownership of your work – proactively managing deadlines, feedback and multiple projects at once.

Key Skills and Experience

• 5–7 years’ copywriting experience in a creative agency, brand studio or similar strategic environment.
• A strong portfolio that demonstrates conceptual thinking, brand storytelling and platform versatility.
• Ability to interpret briefs, extract key insights, and craft ideas that connect with the intended audience.
• Confident in writing across traditional and modern platforms – from brochures, annual reports and long-form content, to social media, web, and video scripts.
• Exceptional command of language, grammar and tone – able to flex writing style based on purpose and audience.
• Skilled at presenting and defending your thinking in a collaborative environment.
• Comfortable working independently or as part of a creative team.
• Bonus: experience in financial services, healthcare, or other complex sectors is a plus (but not essential).