Jobs at Alstom

PURPOSE AND MISSION OF THE JOB:

• Manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Supports the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer. Represents the PI function within the Project Core Team and in front of the customer.

KEY NETWORK & LINKS:

INTERNAL

• Project Manager, Core Team members
• Participating Units and/or Subsystem Managers
• PI Customer Site team
• PI Support team
• Reliability Availability Maintainability Safety (RAMS) team
• Project Engineering team
• Quality team (mainly Project Quality Safety Manager (PrQSM) and Supplier Quality)
• Installation and Test & Commissioning team
• Internal Supplier representatives (Components/Participation Unit)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

EXTERNAL

• Customer project representatives
• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

 KEY RESPOBSIBILITIES:

• Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
• Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
• Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables
• Manage the full Project Warranty Work Package
• Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
• Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
• Ensures that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
• Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer’s infrastructure)
• Ensure adequacy of customer infrastructure to support PI intervention & activities
• Implement a incident management process to follow-up Non Conformity Report (NCR)’s/8D with Quality
• Ensure closure of Open Items, the field modification/retrofits and reporting on same
• Manage project dedicated PI staff
• Ensure appropriate internal and external audits and assessments
• Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
• Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for Digital & Information Systems)
• Ensures adequacy of supplier commitment with contractual warranty requirements
• Ensures supplier charge-back agreement and execution"
• Identify potential additional Services sales opportunities arising during warranty period

PERFORMANCE MEASUREMENTS:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Achievement of end of general contractual warranty on time
• Adherence to Warranty Budget
• Containment and solution of K1S/K2/K3 issues on time
• FQA Gate Review GO on time
• Audit results (internal and external)
• Customer satisfaction survey result

BUSINESS UNDERSTANDING AND DESIRED KNOWLEDGE/EXPERIENCE 

EDUCATIONAL REQUIREMENTS

MANDATORY:

• Post Graduate in Engineering or Industrial (Internal Graduation (“cadre interne” in F) is acceptable)
• Internal EHS training

DESIRABLE:

• Master’s degree in Engineering

EXPERIENCE

MANDATORY:

• Project Execution (technical/industrial) (> 10 years for Senior Position)
• Team management (> 5 years for Senior Position)
• Product knowledge
• EHS knowledge/exposure
• Data analytics
• In addition for Senior position:
• Multi-Platform Product knowledge
• Strong self-government
• Field Experience
• RAM
• Problem Solving skills
• Customer contact

DESIRABLE:

• Railway Safety/Product liability
• Field Experience
• RAM
• Problem Solving skills
• Engineering knowledge
• DFQ, Quality and Audit skills
• Customer contact
• Contract management

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PURPOSE AND MISSION OF THE JOB:

• Support to the Project Quality & Safety Manager (PrQSM) and Project Team in driving for customer satisfaction through the project’s Safety and Quality assurance activities by ensuring the project Quality assurance and control plans in Alstom Ubunye site are established and effectively implemented.

KEY NETWORK & LINKS:

INTERNAL

• PrQSM
• Quality Organization
• Project Manager (PM) / Sub System Manager (SSM)
• Depot Managers
• Project Core Team (Planning, Supply Chain, Procurement, Engineering, Industrial, Finance and Warranty)

External

• Customers representative
• Suppliers & Sub-contractors

MAIN RESPONSIBILITIES

PROJECT QUALITY

• Contribute to the establishment, documentation, implementation, maintenance, and continuous improvement of the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.
• Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstom’s solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality).
• Support and guide project teams in understanding Quality & Safety contributions to the project.
• Support PrQSM as the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ) and Supplier (SQ))
• Coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-systems, PUs)
• Support project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.

PROJECT EXECUTION CONTROLS

• Support the PrQSM to prepare and drive DFQ process (Readiness/Gate Reviews, follow up related action plans, collect/archive GR evidence with stakeholders to deliver M+2 look ahead forecast).
• Report quality and safety alerts and manage Non-conformities and Safety issues.
• Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ)
• Analyse Quality impact of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process.
• Support the correct implementation of the safety assessments (i.e.: safety review) and preparation of safety authorizations.
• Support control of project processes and deliverables compliance through inspection, audits and reviews to authorize presentation/ delivery to customer.
• Return of Experience (REX) management and monitoring to prevent occurrence as applicable to his/her scope.
• Supplier Part List (SPL) management and ensure the list is properly created for the full scope of the project across all contributing sites.
• Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives.
• Collaborate with IQ, Industrial, SQ, EQ and Engineering to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer.
• Perform / participate to customer joint inspections at Alstom, supplier, and customer sites (upon request)
• Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product.
• Support the PrQSM with the customer satisfaction survey, its analysis and associated action plan.
• Participate as required in Transfer of Technology (ToT), through preparation of quality activities/documentation needed in the frame of the transfer.
• Support the PrQSM in reporting quality KPI, identifying improvement opportunities and raising safety alerts

MEASURE AND IMPROVE PROJECT QUALITY PERFORMANCE

• Facilitate continuous improvement/problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX)
• Ensure that the relevant stakeholders are included in Customer issues solving process (if needed).
• Implement an effective corrective and preventive action system.
• Provide support for periodic progress reporting through quality indicators and identify improvement opportunities.

PERFORMANCE MEASUREMENTS

• “On Time” Gate Reviews, Gates in “Backlog” and shared with PMO “DFQ Look Ahead.”
• Completeness & Timely release of Project Quality documentation release.
• FAI and FAR/FMR/SMR (First/Serial Assembly /Mounting Review) processes applied and implemented on time.
• Timely Closure of NCR (reactivity on problem solving QRQC / 8D)
• Railway Safety issues reported on time.
• Cost of Non-Quality (CONQ) analysis and action plan deployment / follow up.
• Support proper application of Customer Satisfaction Survey (CSS) process.
• Project Quality performance data analysis and reporting 

JOB LOCATION / MOBILITY

• Site/Region of the project team, with some travel and/or missions (internal and external)

BUSINESS UNDERSTANDING AND DESIRED KNOWLEDGE/EXPERIENCE

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in engineering (electromechanical, electrical, mechanical…) or equivalent
• Qualification in Six Sigma valued
• Project Management awareness is appreciated

EXPERIENCE

• Understanding of Processes and Products delivered in the project.
• Experience in managing Quality tools and problem-solving tools.
• Experience in operational activities and in documentation management
• Experience in teams/people management & ability to positively influence in cross-functional teams
• Knowledge of railway industry (norms, certifications) would be an asset.
• Experience in Quality / audit or inspection are appreciated

COMPETENCIES & SKILLS

• Process oriented and customer focused.
• Data driven to make objective decisions based on facts (“Speaks with data.”)
• Rigor communication skills with Business Partners
• Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools
• Problem solving methodologies & Lean principles.
• Collaboration and team working