Project Product Introduction Manager at Alstom

PURPOSE AND MISSION OF THE JOB:

• Manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Supports the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer. Represents the PI function within the Project Core Team and in front of the customer.

KEY NETWORK & LINKS:

INTERNAL

• Project Manager, Core Team members
• Participating Units and/or Subsystem Managers
• PI Customer Site team
• PI Support team
• Reliability Availability Maintainability Safety (RAMS) team
• Project Engineering team
• Quality team (mainly Project Quality Safety Manager (PrQSM) and Supplier Quality)
• Installation and Test & Commissioning team
• Internal Supplier representatives (Components/Participation Unit)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

EXTERNAL

• Customer project representatives
• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

 KEY RESPOBSIBILITIES:

• Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
• Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
• Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables
• Manage the full Project Warranty Work Package
• Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
• Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
• Ensures that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
• Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer’s infrastructure)
• Ensure adequacy of customer infrastructure to support PI intervention & activities
• Implement a incident management process to follow-up Non Conformity Report (NCR)’s/8D with Quality
• Ensure closure of Open Items, the field modification/retrofits and reporting on same
• Manage project dedicated PI staff
• Ensure appropriate internal and external audits and assessments
• Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
• Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for Digital & Information Systems)
• Ensures adequacy of supplier commitment with contractual warranty requirements
• Ensures supplier charge-back agreement and execution"
• Identify potential additional Services sales opportunities arising during warranty period

PERFORMANCE MEASUREMENTS:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Achievement of end of general contractual warranty on time
• Adherence to Warranty Budget
• Containment and solution of K1S/K2/K3 issues on time
• FQA Gate Review GO on time
• Audit results (internal and external)
• Customer satisfaction survey result

BUSINESS UNDERSTANDING AND DESIRED KNOWLEDGE/EXPERIENCE 

EDUCATIONAL REQUIREMENTS

MANDATORY:

• Post Graduate in Engineering or Industrial (Internal Graduation (“cadre interne” in F) is acceptable)
• Internal EHS training

DESIRABLE:

• Master’s degree in Engineering

EXPERIENCE

MANDATORY:

• Project Execution (technical/industrial) (> 10 years for Senior Position)
• Team management (> 5 years for Senior Position)
• Product knowledge
• EHS knowledge/exposure
• Data analytics
• In addition for Senior position:
• Multi-Platform Product knowledge
• Strong self-government
• Field Experience
• RAM
• Problem Solving skills
• Customer contact

DESIRABLE:

• Railway Safety/Product liability
• Field Experience
• RAM
• Problem Solving skills
• Engineering knowledge
• DFQ, Quality and Audit skills
• Customer contact
• Contract management