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  • Posted: Sep 6, 2019
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Senior Software Development Engineer - Java Performance, Amazon Corretto

    Are you driven by performance? Are you able to identify bottlenecks and design approaches that solve them for a whole class of problems? Do you then find ways to make those problems disappear for the rest of the developer community? The Amazon JDK team, owner of Amazon Corretto, is looking for talented engineers skilled in high performance and high scale Java or similar systems (V8, Chakra, .NET...) to work on the future of Java at Amazon. We care about optimization for high scalability, availability, and efficiency, and also about going above and beyond to provide all Corretto and OpenJDK users with the best possible Java experience.
    You will do well in this role if you are able to look clinically at a problem and identify possible root causes and solutions, up to and including authoring modifications or enhancements to the JVM/JDK themselves.

    You Will

    On this team you will be sharing your findings with the rest of the engineering community and contributing improvements back to OpenJDK where possible.

    • Iterate, test new ideas, and shape the future vision for services and libraries built on Java.
    • Work with development teams across Amazon as your direct customers. You will also interact with the community at large.
    • Use your deep knowledge of the JDK to define how it’s used across the spectrum of products and services developed at Amazon.
    • Contribute changes to the OpenJDK community and Corretto users.

    Basic Qualifications

    • Expert Java and JDK internals knowledge, including experience in managing and optimizing running services. Similar experience in other managed runtimes (e.g. .NET) is also ok.
    • Bachelor’s Degree in Computer Science or related field or equivalent experience to a Bachelor's degree based on 3 years of work experience for every 1-year of education.
    • 5+ years professional experience in software development
    • Computer Science fundamentals in object-oriented design, data structures, and performance analysis.
    • Proficiency in, at least, two modern programming languages such as C, C++, C#, Java, Python, or Ruby.

    Preferred Qualifications

    • Masters degree or higher in Computer Science or related field.
    • Experience contributing to open source projects, preferably contributing to a runtime or widely used library.
    • Experience taking a leading role in building complex software systems that have been successfully delivered to customers.
    • Practice of modern software engineering, including coding standards, code reviews, source control management, build processes, testing, and releasing.
    • Experience with distributed computing and enterprise-wide system operations.
    • Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.
    • Experience mentoring junior software engineers and make them more effective.
    • Experience influencing software engineers' best practices in your organization.
    • Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between.

    go to method of application »

    CS Specialist, TCN

    Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

    Overview
    Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and p-books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
    We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.
    The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

    Job Responsibilities

    • Demonstrate timely, accurate, friendly and professional Customer Service (CS)
    • Meet or exceed quality and productivity goals assigned by management
    • Demonstrate clear written and oral communication
    • Demonstrate an appropriate sense of urgency when resolving customer issues
    • Demonstrate knowledge and use of departmental resources, policies and procedures
    • Effectively use available tools in order to provide an accurate response and an exceptional customer experience
    • Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
    • Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
    • Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
    • Exceed customer expectations by going above and beyond
    • All other duties as assigned

    Basic Qualifications

    BASIC QUALIFICATIONS

    • Matric or equivalent
    • 1+ years customer service experience
    • Working knowledge of Microsoft Office Applications
    • Ability to navigate multiple computer systems and platforms
    • Excellent written and verbal communication skills
    • Fluent in Traditional Chinese and English language in written and verbal communication

    Preferred Qualifications

    PREFERRED QUALIFICATIONS

    • Bachelor’s Degree
    • 2+ years previous experience in a customer service environment
    • Experience in digital media and knowledge of the publishing industry is a plus
    • Previous publishing experience advantageous.
    • Strong attention to detail
    • Demonstrated ability to prioritize and multitask
    • Proficient in Outlook, MS office applications, and CS systems
    • Experience working with customers via email and over the phone.
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
    • Ability to work with technical and non-technical business owners to accomplish goals
    • Experience in identifying opportunities to simplify and/or automate complex processes.
    • Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
    • Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
    • Identify lapses in communication between internal teams and work with those teams to ensure that Indie Publishing is not surprised about new product launches
    • Ability to communicate effectively and act as an influencer and ambassador on behalf of Kindle Content.

    go to method of application »

    CS Specialist, Arabic

    Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

    Overview
    Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and p-books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.
    We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.
    The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

    Job Responsibilities

    • Demonstrate timely, accurate, friendly and professional Customer Service (CS)
    • Meet or exceed quality and productivity goals assigned by management
    • Demonstrate clear written and oral communication
    • Demonstrate an appropriate sense of urgency when resolving customer issues
    • Demonstrate knowledge and use of departmental resources, policies and procedures
    • Effectively use available tools in order to provide an accurate response and an exceptional customer experience
    • Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
    • Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
    • Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
    • Exceed customer expectations by going above and beyond
    • All other duties as assigned

    Basic Qualifications

    BASIC QUALIFICATIONS

    • Matric or equivalent
    • 1+ years customer service experience
    • Working knowledge of Microsoft Office Applications
    • Ability to navigate multiple computer systems and platforms
    • Excellent written and verbal communication skills
    • Fluent in Arabic and English in written and verbal communication

    Preferred Qualifications

    PREFERRED QUALIFICATIONS

    • Bachelor’s Degree
    • 2+ years previous experience in a customer service environment
    • Experience in digital media and knowledge of the publishing industry is a plus
    • Previous publishing experience advantageous.
    • Strong attention to detail
    • Demonstrated ability to prioritize and multitask
    • Proficient in Outlook, MS office applications, and CS systems
    • Experience working with customers via email and over the phone.
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
    • Ability to work with technical and non-technical business owners to accomplish goals
    • Experience in identifying opportunities to simplify and/or automate complex processes.
    • Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
    • Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
    • Identify lapses in communication between internal teams and work with those teams to ensure that Indie Publishing is not surprised about new product launches
    • Ability to communicate effectively and act as an influencer and ambassador on behalf of Kindle Content.
    • 1+ years of experience in Kindle Content

    Method of Application

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