Jobs at Apex Group

Job Description
Summary of the position

• The Service Delivery Manager role entails the management and support functions related to the service delivery to clients. The Service Delivery Management department falls within the Fund Services business unit and is responsible for the provision of technical support to clients on all service delivery queries as well as systems user support.
• The department is also responsible for the provision and support of all overnight and month-end reporting provided to clients.
• The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment. 
• This role is extremely varied and will be expected to manage a variety of enquiries and deliverables.  The role is to ensure that all interactions with the client are handled in a timeous manner and with a quality of response that continually exceeds the client’s expectations. 
• The Service Delivery Team will consist of broad number of skillsets -  with a varied skills and skill levels to ensure that all required functions and activity can be performed.

Outline of main duties and responsibilities

The Service Delivery Manager will be expected to:

• Managing client requests and open items specifically related to service delivery or existing Service Level Agreements through to resolution, in so doing actively project manage client requirements.
• Provide first line support to clients on operational and reporting matters and queries, including the investigation and resolution of queries with limited need for support from other operational departments.
• Provide first line support to clients on system related matters and queries, specifically Tube and Mainstream user support, including the investigation and resolution of queries with limited support from other operational departments.
• Investigating and resolving client, investor and internal queries efficiently and on a timely basis - issue resolution such as P&L calculations and incident review and monitoring.
• Analysis, documentation, testing and implementation of changes to business processes, business requirements, reporting, correspondence, tax certificates, SARS tax files and legislative changes   (identifying risks, process inefficiencies and suggesting opportunities for  automation);
• Monitoring to ensure the accurate delivery of investor correspondence, tax certificates.
• Ownership of Tax Services which includes the provision  of  DWT, IT3BC, FATCA CRS, SARS Submissions and Reconciliation
• The individual is responsible to ensure that tasks performed are executed efficiently, accurately and within deadlines;
• Configure, troubleshoot and maintain application systems;
• Support and manage the project and the on-boarding and migration of new clients
• Take full ownership of all client matters and queries through to resolution ensuring that escalated client queries are thoroughly investigated and resolved by Apex’s Operational teams;
• Implementing efficiencies through increased automation and synergies across the various products;
• Develop and foster a strong operational relationship with all clients, and provide operational guidance and training to clients as and when required;
• Manage the incident report process through to remediation, providing the findings to the relevant Fund Services departments to implement corrective actions;
• Manage and produce the monthly TA KPI client report packs and client billing;
• Maintain, with guidance from the Operational teams, the client SLA;
• Participate in cross-training and knowledge sharing within the department;
• Deliver high standards of service quality to external clients in accordance with agreed Service Level Agreements.

Skills and experience required

• A minimum of 4 years work experience in this sector,
• A relevant tertiary qualification would be advantageous;
• Knowledge of the applicable LISP and CIS legislative environment
• Excellent communication and client services skills (both written and verbal);
• Ability to work under pressure and meet deadlines;
• Strong business acumen with excellent numeracy and a logical and analytical approach;
• Strong technical knowledge of Apex’s Fund Admin functions and processes, and a good understanding of the upstream and downstream processes;
• The ability to design new processes and conceptualise and assist in the development of systems to support those processes;
• Specific knowledge and experience with the Oracle Flexcube and TCube administration system would be extremely advantageous
• Experience or qualification as a business or systems analyst role advantageous

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Description

• This role is within the Client Solutions Team who are responsible for the financial processes of the Transfer Agency business.  This role will manage the regulatory tax reporting requirements to SARS and various Stakeholders within the Transfer Agency business.

Job specification  

• Identify, analyse and document changes required to existing legislative requirements across the various systems, system interfaces, SARS submission files , tax certificates and other regulatory reports based on changes industry and legilatie changes;
• Test changes implemented across the various systems, system interfaces, SARS submission files and other regulatory report outputs to ensure that they conform to requirements and standards
• Compile, reconciliation and submit DWT/IWT monthly, bi-annual and annual reconciliation, payment and submission to SARS;
• Compile, reconciliation and submit SARS submission files on a bi-annual and annual basis for IT3 related reporting;
• Provide support to internal and external clients on  tax related queries such as CGT, DWT , refunds and related calculations.
• Review and provide guidence on the annual FATCA and CRS reporting requirements
• Liaise with SARS, Clients and Operations teams regarding reporting queries and issues;
• Client corrections/queries performed on the Core Administration system (Flexcube and Silica);
• Involvement in annual audits;

Skills Required:

• 5 years  working expereince within a transfer agency team within an analyst or operational team;
• Strong analyitcal skills;
• Knowledge of legislative requirements specific to Unit Trust administration;
• Knowledge of tax laws in general for investment, in particular CGT, FFT, DWT and IWT;
• Knowledge of the SARS reporting requirements for FATCA, DWT, IWT and IT3;
• Preference will be given to candidates who have completed a relevant tertiary qualification;
• Excellent communication skills;
• Good knowledge of the Microsoft Office Suite of products;
• Ability to work under pressure, meet deadlines and manage own deliveries;
• Strong attention to detail;
• Flexibility with regard to working hours

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Assistant Manager Finance

Key responsibilities

The brief description outlined above will involve the following specific duties:

• Responsible for month end close process in line with wider group which includes the following:
• Preparation and posting of monthly journals, 
• Maintain and update the fixed asset register,
• Analysis of revenue and determination of revenue accrual,
• Balancing intercompany loan accounts,
• Analysis of trial balance and general ledger with    corrections if required, 
• Balance sheet reconciliations,
• Tax computations and related journal entries. 
• Cash flow management;.  
• Preparation of management accounts;
• Prepare annual financial statements
• Manage and run statutory audits;
• Queries from internal departments as well as external parties;
• Regulatory filings
• Annalise and present results to local entity boards

Skills / experience

Recently qualified CA (SA) with:

• Audit training experience at an audit firm.
• CA(SA) 
• Strong Microsoft Excel, Word and PowerPoint usage. 
• Willingness to learn and develop. 
• Organised and attention to detail.
• The ability to work independently as well as in teams within other areas of the Finance group. 
• Strong communication skills. 

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Description 

• The Administrator - Dealing and Settlements will be responsible for performing daily and monthly tasks of the dealing and settlement desk. 

Job specification   

• Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including: 
• To perform the duties of the cash payments, function as outlined by the operating processes around cash instructions. 
• For cash instructions, prepare and ensure accurate and timely execution and authorization of: 
• Payment of expenses. 
• Third party cash transfers and payments. 
• (Cash transactions are done both manually and on various on-line banking platforms)  
• Offshore and Local 

Skills Required: 

• Tertiary qualification and minimum 1-year applicable experience or 4 years operational experience. 
• Excellent financial services process & product knowledge. 
• Excellent knowledge of financial instruments. 
• Experience on dealing activities. 
• Good understanding of cash and trade instruction cycles. 
• Good knowledge of systems and systems control environments. 
• Good accounting and audit experience. 
• Knowledge of risk management processes an advantage. 
• Good communication, documentation and presentation skills. 
• Be able to “think outside the box” and adapt to changing requirements. 
• Be meticulous and have a high attention to detail; 
• Be calm and stay focused in stressful/high pressured situations. 

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The Role & Key Responsibilities: 

• Due to the continued expansion of Apex Group, the finance department is actively seeking to recruit a Senior Administrator - Finance - to join the team. The successful candidate will be responsible for a few entities within the group. The role will report to the finance manager.
• Process cashbooks
• Process suppliers
• Process journals
• Processing of creditors reconciliation
• Prepare and issue invoices for inter-company loan accounts
• Balance inter- company accounts and prepare payments
• Issuing of client invoices, maintaining of aged receivables and related matters
• Debtors’ collection
• Preparation of cash flows and related analysis
• Maintaining support documentation
• Responsible for billing
• Bank payments
• Assisting in the month end process leading to the submission of accurate monthly management accounts in a timely manner
• Assisting the finance manager with the monthly analysis of variances
• Assist with fund registration
• Assisting with the annual audits and liaising with auditors
• Assisting the finance manager with any ad-hoc requests

Skills Required:

• B.Com degree (Accountancy or equivalent qualification preferable)
• An ability to work to and meet agreed deadlines
• Ability to work under pressure
• Competence in Excel, general IT, and accounting packages
• A minimum of 3 years’ experience in a similar role
• Experience in audit would be ideal, but not necessary