Jobs at AVBOB South Africa

Description

• Our Call Centre Department is looking for Customer Orientated and self-reliant individuals to join their Call Centre team.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Receive and handle telephone policy enquiries in Call Centre department and action accordingly.
• Address all outstanding requirements on new applications in New Business.
• Providing enquiry numbers on claims to branches.
• Follow-up on outstanding requirements in terms of unpaid claims
• Refer leads to the Direct Marketing Department.
• Provide feedback on outstanding accounts and refunds in debtors.
• Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
• Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
• Add a child to an already existing child benefit (Not for PERSAL or DOD).
• Remove a life (Not for PERSAL or DOD).
• Remove child (as long as it is not the removal of the child benefit completely and not for PERSAL or DID).
• Duplicate a policy (send a copy of the policy to the client).
• Providing the Policy values to a client or their broker (the client can give authorization for a broker to get access on the phone).
• All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
• Policy info for clients. All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
• The Call centre may only provide policy information to a client when that client has a single policy with AVBOB.
• Paid up RSA (reduced some assured).
• Inflation.
• Reinstatements.
• Cessions.
• The client will still have to send us a hard copy of the cession as this is a legal document.
• Stop Payments.
• Other loans (when you change your payment method).

These changes may only be done once the following is in place:

• The introduction of security questions that are not a confirmation of the client’s contact details.
• Call Centre agents must be category B FAIS accredited.
• Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.

Requirements

• Grade 12
• 140 long term FAIS credits.
• 3 years’ experience in the Life Insurance Industry.
• RE5 (advantageous).
• Experience in a client service policy maintenance environment.
• Ability to work independently, show initiative and to be responsible.
• Analytical and leadership skills.
• Communication and interpersonal skills.
• Client orientated.

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Description

• We are looking for an individual with secretarial and excellent customer services eperience to work with the Pronvincial Structure to ensure that work is peformed efficiently, effectively and accurately. 
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

Responsibilities

• General reception duties to manage visitors
• Circulation and recording of all mail
• Render administrative duties to Area Managers
• Handle enquiries and give support related to responsibilities of Area Managers, Insurance offices and external supplies
• Back up for Area Manager with tasks when they are travelling
• Organize and coordinate meetings, training facilities and events
• Attend meetings and take minutes during those meetings
• Prepare refreshments for meetings
• Managing diary for training room bookings for life office meetings and training
• Maintain, utilize and back up provincial filling system
• Managing of the information bus on behalf of the province
• Assist with duties in museum where necessary
• Administer Area Managers Leave
• Manage Promotional Items
• Coordinate Provincial and Area Offices Functions
• Compile Consolidated Sponsor Report Monthly
• Scheduling monthly one on one meetings with area managers
• Quarterly meetings and team meetings
• Provincial Manager Itinerary
• Keep updated COC certificates for mortuaries and electricity
• Petty cash management and monthly reconciliation thereof
• Follow up on outstanding claim payments and manage quotations and load on facility management system
• Follow up on outstanding payments from suppliers
• Buy groceries for office
• Manage the water and electricity account for Provincial office
• Send electricity claims of branches to the relevant departments and follow up to ensure payments are made on time and general office duties

Requirements

• Grade 12
• Clear ITC
• Clear criminal record
• Knowledge of and experience in Life Assurance industry, preferably in a Credit Service/Policy maintenance environment of at least two to three (2-3) years'
• Experience in AVBOB production system will be an advantage
• 2 - 3 years’ office administration/ secretarial experience
• Advanced Micro Office: Word, PowerPoint, and Excel at advanced level
• 45 - 60 words a minute typing skills
• Good communication skills (English and two African languages)

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Description

• We are looking for a highly motivated, resilient and passionate individual with administrative and resource management skills to join AVBOB as Assistant Facility Managerat the Preparation Centre in Pretoria West.
• Your role will be to ensure the execution of funeral preparation activities to ensure dignified, safe, and efficient service delivery in alignment with organizational standards, statutory regulations, and strategic operational needs. 
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance. 

 YOUR RESPONSIBILITIES WILL INCLUDE: 

Operational Administration and Coordination 

• Coordinate administrative workflows by reviewing service requirements, prioritising tasks, and distributing workload to produce consistent, efficient support to facility operations. 
• Validate operational documents by scrutinising accuracy and completeness against policy requirements to produce compliant records that support audit readiness. 
• Standardise administrative routines by refining task procedures and documenting process improvements to produce predictable and controlled administrative outcomes. 
• Coordinate funeral service activities by reviewing event schedules, consolidating resource needs, and aligning task execution with SOPs to produce efficient and professional service outcomes. 
• Assist with service-related escalations by assessing client concerns, advising on appropriate corrective measures, and monitoring implementation to produce timely and customer-focused resolutions. 
• Lead administrative staff performance by assigning roles, monitoring outcomes, and identifying training needs, recommending development interventions that support service delivery requirements. 

Health & Safety and Fleet Control 

• Assist to conducting inspections, report risks to the Facility Manager to produce safe working environments aligned with statutory requirements. 
• Facilitate fleet compliance by validating trip sheet submissions, checking asset utilisation, and ensuring daily upload on the fleet system to produce traceable and accountable movement of vehicles. 
• Coordinate driver schedules and trip sheets for operational efficiency. 
• Assistant to conduct compliance checks on operational documentation by reviewing expiry timelines, filing evidence, and confirming availability to produce audit-ready documentation. 

Funeral Services Preparation (Burial and Cremation) 

• Oversee mortuary preparation processes by inspecting SOP checklists, confirming identification protocols, and verifying procedural outputs to produce dignified, safe, and compliant preparation of Loved Ones 
• Direct Loved One collection operation by approving allocation of staff and resources, validating collection documents, and monitoring chain-of-custody compliance to produce lawful and traceable final handling. 
• Coordinate cremation handovers by finalising documentation, authorising release to crematorium personnel, and maintaining verification records to produce secure and compliant cremation transfers. 
• Maintain image standards of grave equipment by enforcing cleaning routines, approving inspection results, and aligning presentation to produce professional service representation aligned with AVBOB values. 

Aquamation Preparation 

• Assist with inspection of the Loved One, verifying that the details of the Loved One are correct. 
• Conduct checks to ensure that the correct and amount of chemicals are used for the process. 
• Coordinate and monitor the inspection of aquamation machines to ensure that it is fully operational. 
• Monitor the process of drying the remains of the Loved One and ensure the correct ashes are handed to the correct agency. 
• Verify and ensure that legal documentation is correctly completed and signed off for handover of the Loved Ones remains. 

Requirements

 QUALIFICATIONS 

• Grade 12 
• Valid driver’s license is required 
• Home Affairs designation Registration will be advantageous 
• National Diploma/ Degree will be advantageous 

KNOWLEDGE AND EXPERIENCE 

• Minimum of 2 - 4 years’ Funeral Industry experience of which 1-2 years is a supervisory experience 
• Proficiency in Microsoft Office