Jobs at BCX

Core Description

• To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’.
• For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance

Core Functional Skills & Capabilities

• Customer Focus
• ICT Knowledge
• Problem solving
• Technology Consulting
• Teamwork
• Core Behavioural Competencies
• Job Match
• Culture Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience

Certifications

• CompTIA A+
• A+
• Linux Certification (CompTIA Linux, LPIC)

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of Engagement : Internal and external clients

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

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Core Description

• The provide administrative support during the execution of IT projects.
• This includes the scheduling of meetings, maintenance of databases, monitoring project progress and general project administration

Key Deliverables / Primary Functions

• Assisting in the gathering of project information and register, including timeous logging and closing of all relevant installation incidents, of the project on the relevant systems.
• Continuously following up on project deadlines and issue status reports and providing detailed feedback to team members on project status, as and when required.
• Liaising with the relevant customer/s regarding project status on an ongoing basis.
• Maintaining an up-to-date and accurate project register with regards to risks, lessons learnt, etc.
• Arranging for technicians and other vendors to be on site for installations within the specified time.
• Getting and / or tracking approval from project managers for quotes that are submitted.
• Ensure that all purchase orders are received for approved orders

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Communication
• Microsoft Excel
• Analytical and Problem Solving

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Writing and Reporting
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience with projects administration

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Full-time Office Based position.
• Billable