Jobs at BETSoftware

Responsibilities

Job responsibilities:

• Ensures that work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the building as well as the car park area) thus ensuring a safe and healthy working environment.
• Ensures that floors are swept, mopped, scrubbed and/or vacuumed thus ensuring a safe and healthy working environment.
• Ensures that walls are cleaned thus ensuring a safe and healthy working environment.
• Ensures that refuse is gathered and disposed of and that bins are emptied, washed or sanitized and replaced with refuse bags to ensure that safe and healthy working environment is maintained
• Ensures that toilets are to be cleaned to maintain a hygienic environment
• Cleans, fills up and maintains all machines such the BIBO, Coffee Machines, etc. to ensure that these machines are in good working order for team members to use.
• Ensures all beverage stations are fully stocked up at all times to ensure consumables are readily available for team members to use.
• Ensures that service areas are neat and tidy during peak periods and quiet periods to ensure that safe and healthy working environment is maintained.
• Ensures that the use of cleaning products is appropriate to ensure that the correct products are used and that wastage is minimised.
• Requests replenishment of cleaning products and supplies from the Housekeeping Superviser/ Receptionist/ Office Administrator before the cleaning products and supplies run out to ensure that cleaning products and supplies are readily available for use.
• Declares breakages to the Office Manager to ensure that replacements can be obtained timeously
• Cleans the office aircon filters weekly.
• Ensure that all tables & chairs in the areas are maintained (seat covers are monitored, and request replacements as needed) to ensure that tables and chairs are in good working condition.
• Sets up of boardrooms, meeting rooms, training rooms, event areas, etc. prior to the sessions taking place, as well as the clean up after the session has taken place to ensure that the working environment is returned to normal working order.
• Completes daily tasks rosters and submits to the Receptionist and/or the Office Administrator to ensure regular updates are shared.
• Washes all cups, as well as BET supplied cutlery and crockery to ensure a clean kitchen area.
• Ad hoc duties.

Qualifications

Job specification:

• Matric (Advantageous)
• 3 years relevant experience
• Good organizational and team management skills

Apply Before 10/23/2025

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Skill Set

• Excellent time management and planning skills.
• Excellent verbal and written communication skills. 
• Analytical skills 
• Critical thinking and problem-solving skills essential

Responsibilities

Administrative management:

• Schedules and attends stand up meeting for their allocated Teams.
• Prepares meeting minutes and distributes minutes to all relevant Team Members / Managers / Team Leaders.
• Regular updates made to the Time and Attendance system. It is imperative that all Team Members hours are captured accurately, and the system is kept up to date. Ensures that all Team Members’ hours are accurately captured/updated on the Time and Attendance system by monitoring and managing for the team and escalates where necessary. 
• Reports extracted from Jarrison should be effectively utilized, to ensure time management of Team Members from start of day to end of day. 
• Plans the weekly remote and support roster and ensures that the roster is distributed to the team timeously.
• Maintains planning foresight and the Project Team calendar.
• Plan, document and records knowledge sharing sessions.
• Ensures all decisions and changes are discussed are then documented and stored accordingly. 
• Works with key stakeholders to plan and track the delivery of projects from kick-off to closure.
• Tracks the day-to-day delivery of the projects.
• Handles routine administration queries and admin request received from Team Leaders and be able to resolve these efficiently and effectively. 
• Adheres to all administration policies, processes, systems, and procedures in the performance of administrative and other duties. 
• Maintains an accurate electronic filing system ensuring that information is kept confidential. 
• Operates in a neat, effective, and organised manner. 
• Opens and sorts incoming e-mails to delegated department inboxes, according to priority and brings urgent material to the attention of the Team Leader. 
• Works closing with the Team Leader to maximise productivity of the team. 
• Schedules daily /weekly catch-up session with Team Leader to ensure effective communication of Team related assignments. 
• Maintains an effective and productive relationship with Team Members. 
• Present progress and results of tasks to management and other interested parties in the form of  a weekly / monthly report. 
• Conduct regular analyses of processes and procedures and making adjustments when necessary.
• Plan and co-ordinate team building initiatives or events in the team, where necessary. 

Behavioural Outputs: 

Adaptably Resilient 

• Adapts to change and is open to new ideas and willing to take on new responsibilities. 
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands. 
• Changes his/her interpersonal style and approach based on the circumstances. 
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans, and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
• Maintains a positive attitude in the face of change. 

Living the Spirit

• Embrace a curious mindset and eagerness to explore new technologies, methodology, tools, and techniques and utilize this as an opportunity to develop on growth. 
• Maintain open and transparent communication with your team by tracking and reporting on team progress, thus ensuring the team is informed, and aligned. 
• Co-ordinate team activities and projects efficiently and ensuring a smooth workflow. 
• Clearly defining the roles and responsibilities of each team member to minimize confusion and overlaps and ensuring everyone understands their specific contributions towards achieving the teams’ goals.
• Openness to different ideas, approaches and viewpoints and willingness to adapt work to align with the teams’ goals and priorities.
• Facilitate meetings and discussions to encourage collaboration and decision-making.

Qualifications

• Minimum of 1 - 2 years' experience in administration / Customer service.
• Minimum of 1 - 2 years' experience in a Software Development environment.
• Excellent time management and planning skills.
• Excellent verbal and written communication skills. 
• Cooperative and communicative attitude with executive staff, managers, and employees.
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
• Critical thinking and problem-solving skills essential.
• Willingness to manage multiple tasks at once and adhere to guidelines and deadlines.

Advantageous:

• Relevant Business Administration qualification.
• Prior experience within a software development environment.

Apply Before 10/23/2025

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Skill Set

• After hours availability for critical support when required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Job Responsibilities:

Technical support

• Performs general problem solving and assistance on diverse software applications and hardware systems for Hollywood Group/BET Software users.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts
• Communicate, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fiber lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Troubleshoot and repair hardware-related faults
• Handle escalations related to IT infrastructure issues, including coordinating with Level 3 support teams and external vendors to resolve complex technical issues.
• Administer user accounts on Active Directory, including creating, modifying, and disabling accounts as needed.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, anti-virus products and communications.
• Troubleshooting of VPN connections using Fortinet solutions.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Physical effort may be required.

Administration

• Management of customer escalations to provide service excellence.
• Drafting relevant SOPs that will improve business operations and increase team efficiency. 
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Assign tickets correctly according to priority and technician skill sets
• Audit old tickets (On -hold, Pending, Stale, Breached, and 5 days and older), ensuring the team keeps these tickets at a minimum.
• Reporting on daily tasks completed and stumbling blocks 

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• May be required to visit various Customer sites (Betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training to Level 1s, and/or Graduates on new or updated technologies
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.
• Must follow the handover process at the end of the shift.
• May participate on technology projects with large scope and broad organizational impact.
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions for all Bet Software services and third-party products.

Living the spirit: 

The job obligations of an IT Helpdesk Technician L2 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements. 
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
• Support Junior IT Helpdesk Technicians / Interns and share your knowledge to help them upskill and develop in their role and career. 
• Lead by example, encouraging authenticity and openness amongst the team
• Uphold high moral and ethical standards in all your actions and decisions.
• Take ownership of complex issues, driving them to resolution and ensuring accountability for your work.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Be willing to explore new approaches and technologies, pushing the boundaries of what is possible in IT support.
• Uphold the importance of remaining accountable for your actions and decisions. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

Minimum Requirements: 

• Matric
• Required relevant qualifications in IT 
• IT Certification or course preferably A+, N+ from a recognized institution 
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Experience with service-level agreements and ticket management tools. 
• Experience in networking and telecommunications 
• Experience in Microsoft suite applications.
• A+ & N+, qualification from CompTIA (Advantageous) 
• 0365 and Azure (Advantageous)
• ITIL Foundation certification (Advantageous)

Apply Before 10/24/2025