Jobs at Bidvest Facilities Management

ROLE PURPOSE

• The incumbent will be responsible for the management and execution of the Maintenance Engineering functions and outputs. The overall objective is to ensure value for money for our customers through the implementation of the Maintenance Engineering deliverables.

MAIN OUTPUTS

• Provide maintenance support to resolve plant and equipment-related issues.
• Ensure all plant and equipment data is accurately captured and maintained in CMMS (SAP).
• Perform on-site asset verification and update CMMS (SAP) records accordingly.
• Link task lists and planned maintenance schedules to all relevant plant and equipment.
• Compile site-specific engineering equipment instructions (job plans).
• Review and maintain asset maintenance strategies, including engineering equipment Instructions.
• Recommission existing HVAC and building management system equipment to meet original design criteria.
• Provide advisory support to regions on statutory and regulatory requirements.
• Provide inputs for HVAC maintenance service contracts.
• Offer Level 2 support for breakdowns and equipment reinstatement.
• Perform quality audits and job observations.
• Conduct incident and failure investigations and compile detailed reports.
• Analyze failure data and implement preventive measures to reduce or prevent failures.
• Manage the plant and equipment asset life cycle and update the relevant database.
• Conduct site visits to compile plant and equipment condition reports for the project and risk management processes.
• Complete documentation for funding requests for mechanical/HVAC replacements, upgrades, and refurbishments.
• Compile, process, and track risk notifications.
• Design and implementation of smaller HVAC and ventilation solutions and systems.
• Proficient in air conditioning, heat load and ventilation calculations. (This will include site visits to perform audits)
• Cooling Capacity Management – Review and update the cooling capacity database.
• Approve project specifications from a Compliance, Constructability, Reliability, Maintainability, and Availability (CCRAM) engineering perspective.
• Attend project meetings and site visits to ensure compliance with specifications and CCRAM standards.
• Analyse plant and equipment performance and other reports from Business Analysts to investigate and implement improvements.
• Compile Data Centre monthly reports.
• Participate in technical meetings with clients.
• Perform general administrative duties.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• B Tech Degree, S4 or N6 in Mechanical/Refrigeration and Air-conditioning Engineering
• Qualification in Electrical Engineering (advantageous)
• Trade: Refrigeration and Air-conditioning
• Electrical trade test (advantageous) 
• Code B (Minimum) – Frequent traveling required
• 10 - 15 years’ experience in the Design and Maintenance of HVAC systems
• Knowledge of HVAC systems, controls, and components
• Read and interpret schematics, and technical manuals
• Incident and failure investigation
• Technical report writing
• Functional specific training in (Mechanical/Air-conditioning and ventilation)
• Root-cause analysis
• Occupational Health and Safety Act
• Discipline-specific SANS codes and practices
• HIRA
• Method Statements
• SLA Compliance Management
• Budget Management
• Building Regulations
• Computer Literate (MS Office Packages)
• SAP proficiency
• Heat load calculation

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

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ROLE PURPOSE

• To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L's
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of invoices
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Valid SA Drivers License
• 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• Knowledge of OHS Act, ISO 9001
• Quality Management
• Risk Management Systems
• Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Basic Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
   

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• This role will drive the overall profitability of the business, maximize customer lifetime value and reduce churn by fostering strong relationships with existing/prospective clients, enhancing customer satisfaction, and driving revenue growth through strategic upselling, cross-selling, contract renewals and acquisition of customers in the Public Sector. This role demands a in close collaboration with internal teams to improve service offerings.

Strategic leadership

• Develop and implement retention strategies to maximize client value, strengthen client loyalty and proactively meet their evolving needs.
• Define the overall retention management strategic direction for all different areas of churn management which include voluntary churn, involuntary churn, and nuisance churn
• Build multi-level relationships within client organizations to enhance engagement and decision-making influence. Regularly meet with clients to understand their needs, concerns, and feedback.
• Stay informed about market trends, competitor activities, and best practices in client retention and growth. Conduct regular market research to identify opportunities and threats.

Operational Leadership - Sales

• Monitor contracted key service metrics, resolve escalations efficiently, and implement client feedback for continuous improvement.
• Conduct customer satisfaction surveys to assess client satisfaction levels, and provide actionable insights to strengthen client relationships, improve retention, and drive continuous service excellence.
• Develop personalized engagement plans for high-value clients to enhance satisfaction and retention.
• Collaborate and leverage operations customer support teams to improve service delivery and ensure clients remain satisfied.
• Contribute to the establishment of the lagging and leading indicators to report on the success of our retention and monetisation strategy - and confidently present impact and insights to key stakeholders and leadership
• Contribute to the development of business cases for tech and resource investment to accelerate the upsell/cross sell opportunities to accelerate retention.
• Resolve any client complaints or issues in a timely manner to maintain a positive relationship. Conduct regular reviews and site visits to understand the client’s evolving needs and ensure high-quality service.

Growth and Expansion

• Identify and execute on opportunities for upselling and cross-selling additional services . Work with internal teams to develop proposals for expanding service offerings or adding new services to existing contracts.
• Actively search, pursue and engage targeted potential clients within the Public Sector and specifically within scope of our services offered by Bidvest Facilities Management
• Ensure fully compliant bids and sales proposals are submitted in response of opportunities in the Public Sector participate in the vetting of tenders to secure new business opportunities based on thorough needs analysis performed on the client, detailing service offering and solution to meet the clients operational or strategic objectives.
• Develop and manage targeted client list aligned to BFMs’ corporate strategy in the Public Sector company’s targeted industries, target clients, sectors and services that meets Sales Department IFM targets and objectives within specific sales cycle timelines.
• Lead the development of complex, multi-disciplinary commercial proposals in partnership with the Commercial Executive.
• Integrate inputs from the Senior Manager: Client Retention & Growth (service scope, resources, client expectations, commercial assumptions, and site specifics) into a cohesive, executive-ready submission. Present the final proposal to Exco for governance review and approval prior to client submission.

Data Analytics & Reporting:

• Monitor client satisfaction and service performance using key performance indicators (KPIs). Prepare and present client reports on service delivery and satisfaction.
• Use client feedback and performance metrics to inform strategies for improvement and growth

Reporting & Surveys

• Provide a comprehensive retention and growth report incorporating the relevant metrics including but not limited to market share, customer, and segment penetration, promotional and advertising ROI (where applicable), and channel effectiveness, on a monthly and quarterly basis and for the board pack.
• Conduct bi-annual customer surveys assessing client and customer satisfaction levels.

Requirements:

• Bachelor’s degree in business administration, sales, marketing, or related field. Advantageous: MBA
• Experience with Management of Public-Private Partnerships (PPP)
• Matric (Senior Certificate)
• Valid Driver’s License

Experience

• Proven record of sales leadership and managing strategic clients, proactive approach to customer engagement, data-driven decision-making, and collaboration with internal teams to enhance customer service experience.
• Minimum of 10 years of experience in a similar capacity
• Experience in client management, retention or a customer-facing role, particularly in facilities management or related industries.
• Familiarity with the FM sector’s standards and service delivery models.
• Strong sales knowledge (ideally in the FM services or services sector), excellent communication, negotiation, and interpersonal skills with the ability to build rapport and establish credibility with clients and team members,
• Proficiency in CRM systems, sales analytics tools, MS Word, MS PowerPoint, MS Excel, MS Outlook (advanced skill level).

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ROLE PURPOSE

• To implement an effective maintenance system within customer facilities and ensure SLA delivery.

MAIN OUTPUTS

• Identify maintenance risks on Client’s property and equipment for evaluation and resolution
• Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
• Ensure optimum utilization of available resources in various maintenance works
• Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution in liaison with the RC
• Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instruction
• Plan and manage the human resource requirements to execute maintenance schedule and emergency maintenance requirements, as required
• Manage operations within allocated budget
• Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of Electricians, HVAC Technicians, Handyman Infrastructure

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• National Diploma/Degree in Engineering: Civil/Mechanical/Electrical or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3yrs relevant engineering experience in facilities maintenance, CRM & Property Management
• Engineering maintenance, CRM & Property Management
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Basic Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication