Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
- Fridge Technician supports the maintenance, repair, and servicing of refrigeration units and coolers primarily within the warehouse and customer sites as a roving technician. The role involves assisting senior technicians, performing routine repairs, and developing technical skills to eventually take on independent roving technician responsibilities.Assist in the inspection, maintenance, and repair of coolers, refrigeration units, and related equipment.
- Support diagnostics and troubleshooting under the guidance of senior technicians.
- Perform basic servicing tasks, including cleaning, replacing parts, and refilling refrigerants.
- Prepare and maintain service records and documentation accurately.
- Participate in roving technician activities by traveling to customer sites to support repairs and maintenance as needed.
- Maintain proper use of tools, equipment, and safety protocols.
- Continuously learn and develop skills through on-the-job training and technical guidance.
- Report faulty equipment and escalate complex issues to senior technicians or supervisors.
Requirements
Required Qualifications:
- Matric (Grade 12) or equivalent technical certificate.
- Basic understanding of refrigeration and electrical systems.
- Willingness to learn and work both in the warehouse and at customer locations.
- Valid driver’s license (preferred for roving technician role).
- Physically fit to perform manual tasks and travel as required.
Preferred Qualifications:
- Technical certification or apprenticeship in refrigeration or HVAC.
- Experience with refrigeration tools and safety procedures.
- Basic computer literacy for reporting and job tracking.
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Description
- Admin Assistant reporting to Two Regionals.
- Team of 14 Field Managers.
- Fast Paced with constant deadlines to be met.
- Sales Tracking|
- Co-Ordination of Trade Visits|
- Budget Management|
- Office Administration|
- Diary Management and General Administration |
Requirements
- Previous Admin experience is essential.
- Be able to work under pressure.
- 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication skills (verbal & written)
- Sales objective achievement skills
- Financial management skills
- Planning and organising skills
- Time management
- Attention to detail
- Computer literacy - MS office suite
go to method of application »
Description
- Fridge Technician supports the maintenance, repair, and servicing of refrigeration units and coolers primarily within the warehouse and customer sites as a roving technician. The role involves assisting senior technicians, performing routine repairs, and developing technical skills to eventually take on independent roving technician responsibilities.Assist in the inspection, maintenance, and repair of coolers, refrigeration units, and related equipment.
- Support diagnostics and troubleshooting under the guidance of senior technicians.
- Perform basic servicing tasks, including cleaning, replacing parts, and refilling refrigerants.
- Prepare and maintain service records and documentation accurately.
- Participate in roving technician activities by traveling to customer sites to support repairs and maintenance as needed.
- Maintain proper use of tools, equipment, and safety protocols.
- Continuously learn and develop skills through on-the-job training and technical guidance.
- Report faulty equipment and escalate complex issues to senior technicians or supervisors.
Requirements
Required Qualifications:
- Matric (Grade 12) or equivalent technical certificate.
- Basic understanding of refrigeration and electrical systems.
- Willingness to learn and work both in the warehouse and at customer locations.
- Valid driver’s license (preferred for roving technician role).
- Physically fit to perform manual tasks and travel as required.
Preferred Qualifications:
- Technical certification or apprenticeship in refrigeration or HVAC.
- Experience with refrigeration tools and safety procedures.
- Basic computer literacy for reporting and job tracking.
go to method of application »
Description
- We are seeking a driven and customer-focused Product Consultant to join our team. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
- Matric
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
go to method of application »
Description
- We are seeking a driven and customer-focused Product Consultant to join our team. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
- Matric
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
go to method of application »
Description
- We are seeking a driven and customer-focused Product Consultant to join our team. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
- Matric
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
go to method of application »
Job Summary:
- Deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.
Key Responsibilities and Deliverables:
- Drive sell out
- Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
- Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
- Drive ad hoc promotions / deals to increase sales
- Negotiate space based on rate of sales
- Identify in-store cross-merchandising opportunities
- Ensure stock pressure is applied
- Monitor in-store pricing and communicate anomalies to store owner / manager and client
- Control and report on out-of-stocks
- Ensure sufficient ordering of stock
- Effective management of returned goods system and follow up on damaged goods collections
- Develop alternative strategies to increase sales
- Ensure timely implementation of promotional activities and communicate non-compliance
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
- Effective management of promotional activities
- Facilitate the implementation of promotional grids as per agreed time-frames and objectives
- Communicate promotional activities to Samsung Product Consultants and customers
- Negotiate POS material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all staff understand mechanics of promotion and provide feedback to Management
- Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
- Carry out Blitz activities from time to time when required
Achievement of POP objectives
- Ensure store-specific planograms and category flows are implemented and maintained
- Provide feedback to client with regards to forward share changes
- Maximize forward share
- Identify and drive cross-merchandising opportunities
- Execute client brief in terms of POS material by channel
- Ensure market share is reflected in the category
- Ensure shelf health is implemented and maintained
Operational Management
- Resolve red flag issues and report to management when unable to resolve
- Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
- Manage compliance of data capturing on handheld system (staff and self)
- Utilize available data to compile retail mapping reports
- Analyse data to create and implement initiatives to drive sell out
- Weekly store auditing of staff and identification of improvement actions through weekly meetings
- Establish action plans to improve based on weekly audit results
- Increase and maintain retail assets
Effective distribution of all new lines
- Inform customers and Samsung Product Consultants of new innovations
- Drive speed to market
- Negotiate new listings in stores with store owners/managers where required
- Distribute Trade Presenters / POP material to sales force and customers
- Train store sales staff on new innovations
- Provide feedback to clients on distribution of new lines
- Monitor sales of new lines
- Monitor competitors’ new innovations and provide visual and written feedback to client
Effective stakeholder relationship management
- Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
- Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
- Conduct review meetings with clients, customers and staff
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
- Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams
Effective management of assets and expenses
- Ensure all company assets are maintained according to company policy
- Manage discretionary budget to ensure optimum return on investment
Monitor and control:
- fuel expenses
- vehicle expenses
- travel expenses of staff
- Cell phone expenses
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Conduct effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Check and monitor assets and ensure updated asset register (monthly)
- Effective people management
- Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives
- Establishment and drive compliance to call cycle
- Manage the targets and commission payments of the staff within area of control
- Drive attendance of staff at product knowledge training sessions
- Create and encourage a culture focusing on delivery of objectives
- Effective staff communication through regular team meetings
Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Leave Management
- Development
- Remuneration and rewards
- Performance management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Manage Employment Equity targets
- Ensure appropriate levels of accountability
- Conduct disciplinary hearings as required
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
- Build talent pipeline
- Effective teamwork and self- management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
- Manage stress and pressure effectively and in ways that do not negatively impact other’s performance
- Display sound teamwork in working closely with others to achieve shared goals
- Give and receive constructive feedback in ways that enable people to learn and grow
Key Competencies
- Emotional maturityCoaching & development of others
- Team leadershipImpact & influence Critical thinking
- Organisational awareness
- Resilience & stress management
- Agility
- Performance & results driven
- Planning & prioritisation
- Analysis & problem solving
- Quality & detail excellence
Requirements
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 08 driver’s licence
Minimum Experience:
- 3 - 4 years’ sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level
Knowledge, Skills & Abilities:
Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
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Description
- Control Expenses
- Pro-Active Operational Excellence
- People Management
- Stakeholder Engagement
- Achieve POP Objectives
- Achievement of Targets
- Business Insights and Execution
- Monitor New Innovations
- Teamwork and Self-Management
- Manage Promotional Activity
Requirements
- 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Relevant Diploma/Degree at NQF level 6 or 7
- Communication skills (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
- Own reliable vehicle is essential.
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Description
- Customer Handling
- Administration
- Client Service
Requirements
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Description
Key Responsibilities and Deliverables:
In-Store Sales and Marketing
- Carry out Cold calling and self-generating leads
- Sell renewable energy and financial products and services to individuals and companies
- Build market position by locating, developing, defining, negotiating through to effectively closing sales
- Meet weekly and monthly sales objectives
- Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
- Build and maintain strong working relationships with team and management
Administration
- Compile weekly and monthly reports based on customer liaison and sales leads
- Identify challenges and ensure corrective actions are put in place timeously
- Ensure relevant reports and figures are completed and delivered to the business within the required timelines
- Maintain an updated database including all activities, partners, and opportunities with their current status
- Management of Operational and Promotional Activity
- Efficiently execute all operational activities of the field
- Protect Company assets in area of responsibility
- Monitor and control stores expenses within allocated budgets
- Ensure compliance with policy and procedures of the Company
Customer Satisfaction and Service
- Ensure a high standard of customer service levels are maintained at all times
- Gather feedback from customer complaints, queries and requests and ensure effective resolution
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
- Keep abreast of current technology trends relevant to the Energy & Financial industry
- Provide customized, cost-effective solutions addressing client needs
- Effective client relationship management
Key Competencies:
- Organisational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
- Analysis & problem solving
- Sales orientation
- Quality & detail excellence
Requirements
- Minimum Qualifications: Diploma/NQF level 5,
- Minimum Experience: 2-3 years’ experience in a Sales Environment, preferably within the Energy & Financial industry
- Knowledge, Skills & Abilities: Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy - MS office suite
Job Summary:
- To sell renewable energy and financial products, through effective customer engagement and relationship building.
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Description
- We are seeking a Retail Acquisition Specialist to drive market expansion, focusing heavily on acquiring and managing high-value retail partnerships
- Proactively identify, negotiate, and onboard new retail partners to significantly expand distribution and market reach.
- Sales & Promotional Management: Plan, execute, and report on all promotional activities to achieve and exceed Point-of-Purchase (POP) objectives and sales targets.
- Operational Excellence & Technology: Ensure seamless operational execution within partner channels and manage key in-store technologies.
- Stakeholder & Communication Management: Serve as the primary point of contact for retail partners and manage communication with all relevant internal and external stakeholders.
- Customer Service Oversight: Maintain high standards of customer service quality within the retail network.
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Diploma/NQF level 5
- Communication skills (verbal & written)
- Problem-solving
- Analytical skills
- Computer literacy ( Google Workspace )
- Business acumen
- Attention to detail
- Pro-active thinking
- Leadership skills
- Organising skills
- Negotiation skills
- Selling skills
- Decision making skills
- Industrial relations knowledge ( Understanding of the mall and retail environment )
- Driver’s license (Code 8)
- Own reliable vehicle
go to method of application »
Job Summary:
- An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
Key Responsibilities and Deliverables:
Efficient Achievement of Targets
- Communicate sales targets to the Field Force
- Increase volumes in field
- Monitor sales to ensure sales targets are achieved
- Drive ad-hoc promotions to increase sales
- Develop alternative strategies to increase sales
- Ensure timeous promotional activities are implemented
Manage Promotional Activity
- Facilitate the implementation of promotion grids
- Ensure field force are informed about time frames for promotions
- Communicate promotional activities to field force
- Ensure understanding of objectives of various promotions
- Ensure promotional activities have been implemented and maintained
- Provide feedback to relevant stakeholders
- Monitor competitor’s new innovations
- Analyses and manage data integrity (Field comms)
Control Expenses
- Control cell phone/telephone expenses
- Monitor and control:
- fuel expenses
- vehicle expenses
Pro-Active Operational Excellence
- Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
- Continuous monitoring of service delivery
- Ensure implementation of systems to promote efficiency
- Implementation of sales initiatives and value-adding store operations
- Ensure all company assets are maintained according to company policy
- Manage staff in-store book communication and feedback
Business Insights and Execution
- Identify and act on new business opportunities
- Share information with relevant stakeholders
- Effective data collection and analysis
- Provide insights for improvements and new ways of driving sales
- Plan and implement sales operations for clients and customers based on the analysis of sales data
- Monitor and evaluate new innovations
- Monitor competitor’s new innovations
Stakeholder Engagement
- Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
- Provide continuous feedback as per client requirements
- Compile regular reports to relevant stakeholders
- Provide continuous feedback as per client requirements (competitor activities, promotions)
- Compile regular reports to Regional Managers
- Conduct review meetings with client
- Provide feedback via feedback platform (e.g. REX/Manual tracking)
People Management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment and selection
- Induction and orientation
- Training and development
- Rewards and remuneration
- Succession planning
- Performance management
- Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Teamwork and Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies:
- Sales orientation
- Systemic thinking
- Coaching & development of others
- Team leadership
- Impact & influence
- Emotional maturity
- Change leadership
- Judgement & decision making
- Planning & prioritisation
- Performance & results driven
- Quality & detail excellence
- Organisational commitment
- Relationship building
- Service excellence
- Resilience & stress management
Requirements
- Minimum Qualifications: Relevant Diploma at NQF level 5
- Code 8 Driver’s license; Own vehicle
- Minimum Experience: 2-3 years’ field sales supervision experience in the financial environment at a managerial/ supervisory level
Knowledge, Skills & Abilities: Communication (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to Detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
Job Summary:
- An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
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- Sales Management
- Shelf Health Management
- Point of Purchase Execution
- Administration
- Customer Service and Satisfaction
Requirements
- 2- 3 years’ relevant experience in an FMCG environment||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Diploma/NQF level 5
- Sales Management
- Shelf Management
- Administration skills
- Customer Service Skills
- Communication skills (verbal & written)
- Interpersonal skills
- Attention to detail
go to method of application »
Description
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
- People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Job Summary:
- Responsible for the design, development, curation, and update of learning curriculum, as well as learning journeys, thereby ensuring impactful learning and world-class learning experiences.
Competencies:
- In Depth understanding of Learning Science and newest trends and developments regarding instructional design
- Understanding of best practices regarding digital learning
- Ability to use available tools and resources for content development
- Excellent written (content development) and verbal communication skills (presentation)
- Facilitation skills
- Coaching skills
- Ability to manage and prioritise multiple assignments
- Creative Thinking
- Organisational awareness
- Continuous growth & improvement
Key Responsibilities and Deliverables:
- Identify, plan, design, develop and evaluate learning curriculum
- Curate open source content
- Design impactful learning journeys
- Ensure learning curriculum is kept up to date, relevant and innovative
Requirements
- Relevant degree
- 5 years proven track record in L & D, with depth of expertise in curriculum design and learning facilitation
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Description
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
- People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Yebo Market 02nd Structure (Soweto supervisor)
Requirements
- Yebo Market 02nd Structure (Soweto supervisor)
go to method of application »
Job Summary:
- To sell renewable energy and financial products, through effective customer engagement and relationship building.
Key Responsibilities and Deliverables:
In-Store Sales and Marketing
- Carry out Cold calling and self-generating leads
- Sell renewable energy and financial products and services to individuals and companies
- Build market position by locating, developing, defining, negotiating through to effectively closing sales
- Meet weekly and monthly sales objectives
- Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
- Build and maintain strong working relationships with team and management
Administration
- Compile weekly and monthly reports based on customer liaison and sales leads
- Identify challenges and ensure corrective actions are put in place timeously
- Ensure relevant reports and figures are completed and delivered to the business within the required timelines
- Maintain an updated database including all activities, partners, and opportunities with their current status
- Management of Operational and Promotional Activity
- Efficiently execute all operational activities of the field
- Protect Company assets in area of responsibility
- Monitor and control stores expenses within allocated budgets
- Ensure compliance with policy and procedures of the Company
Customer Satisfaction and Service
- Ensure a high standard of customer service levels are maintained at all times
- Gather feedback from customer complaints, queries and requests and ensure effective resolution
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
- Keep abreast of current technology trends relevant to the Energy & Financial industry
- Provide customized, cost-effective solutions addressing client needs
- Effective client relationship management
Key Competencies:
- Organisational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
- Analysis & problem solving
- Sales orientation
- Quality & detail excellence
Requirements
- Minimum Qualifications: Diploma/NQF level 5,
- Minimum Experience: 2-3 years’ experience in a Sales Environment, preferably within the Energy & Financial industry
Knowledge, Skills & Abilities: Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy - MS office suite
go to method of application »
Description
- Stocking and Merchandising Operations
- Receive, unpack, and organise incoming shipments, ensuring product count matches delivery paperwork.
- Efficiently stock the sales floor, replenishing displays and shelves throughout the day to maximize product availability.
- Ensure all products are clearly and accurately priced with correct signage and tags.
- Execute basic visual merchandising tasks, ensuring displays are neat, attractive, and adhere to company standards..
- Customer Service and Sales Support
- Actively greet customers on the floor and proactively offer assistance, answering basic product questions and locating items
- Assist Cashiers and Sales Associates by retrieving items from storage, clearing fitting rooms, and carrying items for customers
- Maintain deep knowledge of current store promotions, policies, and layout to provide accurate information.
- Inventory Management and Stock Handling|Receive and unpack incoming shipments, verifying contents against delivery invoices
- Organise and maintain the backroom/storage area, ensuring efficiency and safety
- Apply correct price labels, tags, and security stickers to merchandise prior to moving them to the sales floor.
Requirements
- 1-2 years previous experience in a retail||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication Skills (verbal & written)
- Attention to Detail
- Customer Service Skills
- Teamwork
go to method of application »
Description
Daily Operations
- Record Keeping and Reporting Support
- Stakeholder Engagement
- Administration relating to SETA compliance: Bursaries and Learnerships
Group Training Schedule:
- Awareness of training workshops daily
- Awareness of training workshops as per L&D calendar
- Communication to relevant stakeholders of confirmed training workshops on a bi-weekly basis
- Facilitators – daily confirmation of facilitators at training venues as communicated by L&D Coordinator
Training registers:
- Printing and distribution of training registers and evaluation forms
- All attendance registers forwarded to training venues one week prior to training taking place
- Collect all original training register from facilitators within 1 week of training taking place
- Secure, reconcile, file and electronically scan all registers
Non – attendance:
- Follow up on non-attendance at training by 11:00 daily
- Ensure training registers are received by 11:00 daily
- Non-attendance to be reported to BUs by 12:00
Planning / organising:
- Planning of all relevant materials to be done 2 weeks prior to training workshop taking place and sent to relevant location
- Manuals
- Bags
- Pens
- Equipment
Timely, Accurate, Relevant Reporting
- Accurate L&D reports are submitted on or before relevant deadlines:
- Group Training Stats - weekly
- Non-attendance Report – 4th of every month
- Reports reviewed and updated once feedback is received from stake holders
- Non-attendance and stats adjustments
- Capturing additional training stats after report deadlines
- Submission of Training Billing to Finance by the 20th of each month
- Ensure all invoices are billed to relevant BU’s (external training)
Group Training Administration
- Group training to be consolidated weekly and archived (scanned) the week of training took place
Filing system to be maintained:
- Registers
- Evaluations forms
- OHS assessments (control numbers to be captured per EE)
- Assessments
- Ensure sufficient Smollan merchandise is available at all times, orders to be place 4 weeks prior to running out
- Ensure the latest version of the training material is at the printers prior to the printing order being sent
- Ensure all training material is returned from relevant providers in order to protect Smollan IP
- Destroy any old training material that is not relevant due to updated versions being available
Communication
- Communicate with BU re delegates:
- Booked for training
- Non-attendance / attendance
Teamwork And Self-Management
- Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
- Ensure data integrity of all reports to client and management
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives
Requirements
- Minimum Qualifications: Diploma/NQF level 5
- Minimum Experience: 2 -3 years’ experience providing admin support
- SETA experience
- Communication skills (verbal & written)
- Teamwork & collaboration
- Planning & prioritisation
- Administration skills
- Computer literacy - MS office suite
- Attention to detail
- Multi-tasking
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Description
- Data extraction, interpretation, consolidation and reporting |
- Provide business intelligence that serves client and business needs|
- Regular investigations of data sources to verify accuracy and integrity of data sources|
- Effective Self-Management|
- Analysing data and pushing the findings to relevant stakeholders|
Requirements
- Relevant degree or diploma (preferred)
- MS Office and Advanced Excel
- Excellent written and verbal communication skills
- Understanding of business analysis principles, processes and techniques
- Ability to develop and prepare use cases, functional specifications, and technical requirements
- Analysis and Solution Definition
- Quality of Market Analysis
- Report Building Skills
- Highly numerate and process orientated
- Excellent problem solving abilities
- Demonstrated success defining and launching solutions
- Analysis of data
- Well-developed business report-writing and presentation skills (for a technical audience)
- Concern for order, quality and accuracy
- Initiative and self-confidence
- Customer service orientation
- Analytical and conceptual thinking
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Description
Operational Excellence
- Ensure accurate and optimised call cycles, monitoring activities, addressing discrepancies, and revising schedules as needed to meet operational and regulatory requirements
- Drive effective branding and point-of-purchase standards for spaza shops, tailoring POS materials, marketing campaigns, and initiatives to resonate with informal traders
- Monitor and manage asset distribution, sales visibility, and SPI optimisation, ensuring tier 3 brands and Tiger Brands products maintain a strong presence in spaza channels Identify and execute sales-driving opportunities, including themed initiatives,
- SKUs tailored to the informal market, and innovative NPD introductions to grow market share
- Support the deployment of innovative technology solutions and syndication initiatives to enhance service offerings, expand market penetration, and improve customer experience
- Ensure effective development of tactical plans for the division in line with customer, client and Group strategic direction and objectives
- Ensure comprehensive understanding of client and customer strategic objectives through interaction with relevant stakeholders
- Consult with relevant stakeholders to provide operational complexities Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution
- Review strategic objectives and targets based on annual budget to deliver continued growth .
Key Account Management
- Carry out quarterly reviews and relationship management with platinum customers
- Provide key account services focusing on listing, promotional goods, deals and pricing
- Build strong trade relationships to assist in the execution of objectives
- Ensure effective contract management to reduce scope creeping
- Effectively roll out and expansion to new territories .
- Stakeholder Management|Build, maintain, and grow strong relationships with clients, customers, and internal stakeholders while aligning Group and client objectives with business plans
- Manage client expectations, ensure effective information flow, and resolve issues promptly to optimise processes and maintain a positive reputation
- Identify cross-selling opportunities and prioritise competing demands to drive business growth and ensure adherence to client contact and engagement plans .
Achievement of KPI and Operational Objectives
- Analyse data, gather feedback, and develop tactical plans to address gaps, meet objectives, and enhance team performance Identify, implement, and manage systems and processes to ensure effective delivery of strategic business goals
- Provide market insights and competitor analysis to inform decision-making and optimise business operations. .
Profitability, Sustainability and Financial Targets
- Compile, implement, and manage divisional forecasts and budgets, ensuring sign-off, accuracy, and effective monitoring Identify and resolve budget exceptions while driving cost containment, maximising income, and supporting sustainable profitability Communicate budget details to Regional Managers and sales teams, ensuring accurate billing and alignment with financial objectives .
Requirements
- 8-10 years’ experience in an FMCG/Retail/Sales/Marketing environment with a proven track record of managing people, operations and clients. Must be well connected in the FMCG trade at Key Account and Regional Level ||Essential / Minimum|0-5 years|
- Relevant Degree at NQF level 7
- Operations management skills
- Relationship building skills
- Problem solving skills
- Influencing skills
- Communication Skills (verbal & written)
Method of Application
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