Jobs at Broll

POSITION PURPOSE

• Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts.  Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions.
  • Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
  • Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
  • Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
  • Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
  • Makes early contact with clients to collect and keep them informed of account status
  • Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
  • Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
  • Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
  • Communicates approved extensions and notifies clients of new due dates
  • Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

• Assumes responsibility for the efficient administration of collections activities
  • Keeps accurate and up-to-date activity reports on late, potentially late and accounts
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
  • Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
  • Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
  • Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
  • Liaises with tenants as appropriate
  • Handles rental queries efficiently and diplomatically
  • Queries tenants’ short payments
  • Ensures the daily receipting and processing of tenant payments
  • Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
  • Generally, ensures that:
    • Rent (and other charges) are paid by the 7th of each month
    • Letters of demand after the 7th to defaulting tenants
    • Summons’s are issued after the 21st day to defaulting tenants
    • Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
    • Motivation and processing of write-offs
    • Credit checks

• Assumes responsibility for timely and accurate preparation and submission of management reports.
  • Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
    • Weekly/monthly arrears against billings (debtor’s day calculations)
    • Monthly graph of weekly collections against previous month/year
    • Preparation and submission of attorneys’ reports on all legal matters
    • Reconciliation of bank statements (where appropriate) and tenants’ accounts

• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
  • Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
  • Maintains confidentiality
  • Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
  • Assists area personnel as needed
  • Keeps management informed of activities, progress toward established objectives, and of any significant problems
  • Attends and participates in meetings as required

• Assumes responsibility for related duties as required or assigned.
  • Stays informed of changes in collections policies, procedures, and related legal requirements
  • Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

EDUCATION/CERTIFICATION

• Matric with Book-keeping
• Three years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE             

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

EXPERIENCE REQUIRED

• Previous collection experience

SKILLS/ABILITIES

• Accuracy and thoroughness in work
• Excellent communication, telephone, and public relations skills
• Ability to work well independently
• Ability to work well in stressful situations
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone and fax

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POSITION PURPOSE

• Responsible for performing a variety of accounts payable and related clerical duties. Receives, sorts, and proofs accounting documents, and posts totals. Matches invoices to appropriate authorizing documents. Codes invoices with appropriate general ledger account numbers and related project and budget codes. Inputs invoice information into automated accounts payable application. Performs arithmetic calculations and reviews internal records. Prepares reports and maintains records and files as needed. Completes collections and deposits of accounts receivable items. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the accurate and timely performance of accounts payable functions.
  • Reviews source documents and matches purchase orders, invoices, and receiving documents.
  • Codes invoices to appropriate general ledger accounts.
  • Determines optimum payment dates and takes advantage of all discounts on invoices.
  • Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments.
  • Ensures that approval authority is in accordance with purchasing policies.
  • Processes payments and obtains authorized signatures.
  • Performs accounting duties in accordance with established Company policies and procedures.
• Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
• Assumes responsibility for establishing and maintaining effective business relations with vendors.
  • Researches and resolves vendor problems and billing discrepancies.
  • Answers vendors' questions or refers them appropriately.
  • Maintains and projects the Company’s professional reputation.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.
  • Assists Accounting Department personnel as needed.
  • Keeps management informed of area activities and of any significant problems. Reports transactions that are outside established purchasing policies to the Controller.
  • Maintains regular contact with other departments to obtain information and/or to correct transactions.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Performs general accounting duties as needed.
  • Maintains confidentiality.
  • Completes special projects as assigned.

 PERFORMANCE MEASUREMENTS

• Accounts Payable functions are accurate, current, and timely.
• Accounting errors, discrepancies, and violations in purchasing policies are promptly identified and resolved.
• Accounting duties are performed in accordance with established procedures and standards.
• Good communication and coordination exist with Company personnel. Assistance is provided as needed.
• Effective business relations exist with suppliers and vendors.
• Management is appropriately informed of area activities.

QUALIFICATIONS

• Education/Certification: Matric.
• Additional bookkeeping qualifications and / or courses preferred.

REQUIRED KNOWLEDGE

• Knowledge of Company purchasing policies.
• Understanding of basic bookkeeping concepts and procedures.
• Knowledge of automated accounts payable applications.

EXPERIENCE REQUIRED

• One to two years of previous accounts payable experience preferred.

SKILLS/ABILITIES

• Well organised, accurate, and attentive to detail.
• Good math skills.
• Cooperative and willing to assist others.
• Able to use accounting software and spreadsheets.

Closing Date 14 July 2023

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POSITION PURPOSE

• Responsible for performing a variety of accounts payable and related clerical duties. Receives, sorts, and proofs accounting documents, and posts totals. Matches invoices to appropriate authorizing documents. Codes invoices with appropriate general ledger account numbers and related project and budget codes. Inputs invoice information into automated accounts payable application. Performs arithmetic calculations and reviews internal records. Prepares reports and maintains records and files as needed. Completes collections and deposits of accounts receivable items. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the accurate and timely performance of accounts payable functions.
  • Reviews source documents and matches purchase orders, invoices, and receiving documents.
  • Codes invoices to appropriate general ledger accounts.
  • Determines optimum payment dates and takes advantage of all discounts on invoices.
  • Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments.
  • Ensures that approval authority is in accordance with purchasing policies.
  • Processes payments and obtains authorized signatures.
  • Performs accounting duties in accordance with established Company policies and procedures.
• Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
• Assumes responsibility for establishing and maintaining effective business relations with vendors.
  • Researches and resolves vendor problems and billing discrepancies.
  • Answers vendors' questions or refers them appropriately.
  • Maintains and projects the Company’s professional reputation.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.
  • Assists Accounting Department personnel as needed.
  • Keeps management informed of area activities and of any significant problems. Reports transactions that are outside established purchasing policies to the Controller.
  • Maintains regular contact with other departments to obtain information and/or to correct transactions.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Performs general accounting duties as needed.
  • Maintains confidentiality.
  • Completes special projects as assigned.

 PERFORMANCE MEASUREMENTS

• Accounts Payable functions are accurate, current, and timely.
• Accounting errors, discrepancies, and violations in purchasing policies are promptly identified and resolved.
• Accounting duties are performed in accordance with established procedures and standards.
• Good communication and coordination exist with Company personnel. Assistance is provided as needed.
• Effective business relations exist with suppliers and vendors.
• Management is appropriately informed of area activities.

QUALIFICATIONS

• Education/Certification: Matric.
• Additional bookkeeping qualifications and / or courses preferred.

REQUIRED KNOWLEDGE

• Knowledge of Company purchasing policies.
• Understanding of basic bookkeeping concepts and procedures.
• Knowledge of automated accounts payable applications.

EXPERIENCE REQUIRED

• One to two years of previous accounts payable experience preferred.

SKILLS/ABILITIES

• Well organised, accurate, and attentive to detail.
• Good math skills.
• Cooperative and willing to assist others.
• Able to use accounting software and spreadsheets.

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POSITION PURPOSE

• Responsible for planning, organising, and directing various Facilities Management activities. Ensures the effective management and integration of multi – disciplinary activities within the built environment and the management of the output in relation to the client and the designated workplace. Implements policies and procedures and ensures that all Facilities are in accordance with established health and safety regulations. Ensures that services provided are of acceptable quality at optimal cost. Keeps Senior Management and clients well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, adaption, and implementation of effective Facilities management policies, procedures, and planning for the Broll Group.
  • Assists Senior Management in developing short and long term goals and plans. Assists with client budget projections.
  • Executes established operational goals and ensures that corporate wide plans are complemented and supported.
  • Assists in developing policies and procedures for Facilities Management Facilities. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

• Assumes responsibility for the effective management of the facilities.
  • Procures and manages contractors in accordance with company policies
  • Assists with the drafting of service contracts and agreements.
  • Adapts and implements Service Level Agreements.
  • Implementing reliability centered maintenance regimes.
  • Management of operational hard and soft services.
  • Management of staff and HR related activities.
  • Advises on FM activities to senior Management and client
  • Providing and sharing expertise required by other divisions within Broll.
  • Report on weekly activities.
  • Submit monthly and quarterly reports.
  • Ensures client relationship management.
  • Develops processes for effective site management.
  • Ensures that the Facilities comply with established procedures, policies, regulations and codes with the parameters of acceptable Facilities Management practice
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Acts as a liaison between the Company and all stake holders.
  • Promotes goodwill and a positive image of the Company.
• Effectively supervises Facilities Management personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.  Formulates and implements employee corrective actions as needed in line with company policy.
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary and in accordance with company process and client requirements.
• Client Services

Over and above the responsibilities related provision of Facilities Management services there is a management function of logistical support to events such as but not limited to:

• Event cleaning
• Event security
• Health & Safety
• Vendors
• Police services
• Traffic

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Facilities personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Facilities Management are efficiently and cost effectively administered.
• Current and future Facilities Management needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

QUALIFICATIONS

• Education/Certification: Relevant post matric qualifications.
• Additional Facilities Management qualification preferred.
• Strong knowledge of both Mechanical and Electrical.

REQUIRED KNOWLEDGE:            

• Thorough understanding of Facilities Management.
• A good knowledge of budgeting, supplier management, management processes; space planning; planned maintenance; staff management.

SKILLS/ABILITIES:                          

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and network applications.
• Good working knowledge of Microsoft Office.

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POSITION PURPOSE

• Responsible for the maintenance of the building. Completes preventive maintenance, installs new equipment, and assists with routine building maintenance.  Completes work order records and files all related maintenance paperwork.  Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effectively completing assigned maintenance duties.
  • Continuously checks and inspects buildings to identify maintenance needs.
  • Responds promptly and efficiently to tenant maintenance requirements.
  • Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
  • Checks all main outer and inner doors (broken glass, open and close properly etc.).
  • Checks exterior of buildings and identify problem areas.
  • Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
  • Checks all fittings in toilets (taps, basis, urinals etc.).
  • Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
  • Checks all fire equipment along with the building supervisor.
  • Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
  • Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
  • Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
  • Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
  • Inspects equipment, checks operating condition, and logs repair needs.
  • Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Assumes responsibility for tenant installations.
  • Performs ad hoc quality control checks on tenant installations – during or on completion.
  • Ensures premises are in satisfactory condition before the tenant moves in
  • Along with the building manager assists tenants when they move into the premises
  • Where necessary assists with the removal/relocation of partitioning
• Assumes responsibility for establishing and maintain effective relationships with tenants.
  • Maintains regular contact with tenants.
  • Reports all items to building supervisor especially if tenants have lodged complaints.
  • Ensures that urgent matters are reported immediately and attended to immediately.

• Assumes responsibility for maintaining related records.
  • Tracks and records repair and maintenance results.
  • Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
  • Updates equipment maintenance records as appropriate.
  • Completes equipment and supply orders as assigned.
• Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
  • Assists area staff as needed.
  • Ensures that management is appropriately informed of area activities.
  • Attends meetings as required.
  • Meets the maintenance needs of different departments throughout the facility.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work area and grounds are clean, secure, and well maintained.
  • Completes special projects as assigned.
  • Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.

PERFORMANCE MEASUREMENTS

• Maintenance assignments are completed in accordance with established policies and procedures.
• Safety regulations are closely followed.
• Maintenance records, work orders, and department logs are accurate and up-to-date.
• Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
• Management is appropriately informed of area activities and of any significant problems.
• Good communication and coordination exist with area staff and departments.

QUALIFICATIONS

• Education/Certification: Standard Eight (Grade10)
• Additional training in maintenance and repair procedures.

REQUIRED KNOWLEDGE

• Basic knowledge of maintenance functions and safety protocol.
• Able to read and follow blue prints.

EXPERIENCE REQUIRED

• Minimum of two years of related maintenance experience.

SKILLS/ABILITIES

• Able to work well independently.
• Attention to detail.
• Solid hand/eye coordination.

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POSITION PURPOSE

• Responsible for planning, organising, and directing the activities of the Centre.  Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.  Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.  Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.  Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
  • Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
  • Executes established operational goals and ensures that corporate wide plans are complemented and supported.
  • Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

• Assumes responsibility for the effective operations management of the Centre and facilities.
  • Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
  • Liaises with tenants with regards to operational problems.
  • Responds to emergency call outs.
  • Day to day running and control of:
    • Tenant complaints
    • Security
    • Air Conditioning
    • Cleaning, Electrical, Plumbing etc.
  • Authorises of invoices for payments.
  • Issues tender documents.
  • Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
  • Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
  • Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
  • Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
  • Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.

• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
  • Identifies security threats and develop action plans for the prevention of incidents
  • Establishes and maintains security systems for the Centre and tenants
  • Monitors shops and businesses and react on emergency calls
  • Establishes and maintain security information network
  • Liaises with SAPS and local authorities
  • Plans the manning of the center and manage guards on duty
  • Determines the needs for security systems and equipment
  • Communicates with tenants regarding security systems
  • Develops and implements security devices
  • Creates security awareness amongst staff, tenants and shoppers
  • Compiles budgets and control expenditure
  • Establishes emergency plans

• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
  • Develops and implements safety directives
  • Completes financial forecasting duties, and generates and updates schedules for building expenditures.
  • Creates safety awareness and trains staff in Health and Safety.
  • Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
  • Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
  • Oversees the procurement of furnishings and equipment in accordance with budget planning.
  • Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
  • Ensures that all maintenance agreements and leases are current.
  • Ensures that billing discrepancies are promptly tracked and resolved.

• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
  • Acts as a liaison between the Company and external contacts.
  • Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
  • Promotes goodwill and a positive image of the Company.

• Effectively supervises Centre personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
  • Assigns and coordinates personnel. Directs daily operations.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals
  • Provides measurable feedback to assigned personnel and suggestions for improved performance
  • Formulates and implements employee corrective actions as needed
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary

• Assumes responsibility for related duties as required or assigned
  • Ensures that work area is clean, secure, and well maintained
  • Completes special projects as assigned
  • Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments - Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organise, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applications