Jobs at Cape Union Mart

Job Description
Duties and Responsibilities: 

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement. 

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

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Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.

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Job Description

• Our department is in search of a Corporate DC Team Leader to join the Corporate DC Team. The incumbent will act in a departmental leadership role and will report to the Online DC Manager.
• Our ideal candidate will have the ability to align with the company vision, be self-motivated and actively involved in overseeing the end-to-end processes in the applicable area of responsibility. In addition, the successful candidate should have the high energy levels required for this fast-paced, exciting and dynamic retail environment. If you believe this, is you, why not match your passion with a career in this dynamic department.

Key Responsibilities:

• Corporate DC departmental leadership
• Coordinate with H/O Corporate department, DC team, online and stores.
• Manage relationships with service providers and all stakeholders.
• Track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Act speedily to resolve problems, queries, and complaints.
• Process optimisation, continuous improvements, implementation and monitoring
• Ensure compliance to company policies and Corporate Sales business processes.
• Ensure that orders are accurately and timeously captured on relevant platform/system.
• Stock management and control of the stock consolidations process from suppliers, DC and stores.
• Plan and co-ordinate accurate Picking, packing, and shipping on time, all orders from corporate sales and online.
• Ongoing training and developing of the team members.
• Act in an ethical, transparent and moral manner
• Responsible for accurate monthly performance reports
• Administration

Requirements  

• Grade 12
• Retail and planning/logistics experience would be advantageous.

Skills and competencies required:

• Good writing and communication skills.
• Analytics.
• Leadership and management skills.
• Able to work under pressure with minimum supervision while maintaining accuracy and focus.
• Teamwork, self-management, and alignment with group values.
• Promote a friendly staff and customer focused environment.

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Job Description

• We’re looking for a detail-driven and commercially minded eCommerce Copywriter to join our team on a maternity cover contract. In this role, you’ll take ownership of product data quality and on-site content, ensuring copy is accurate, optimised for SEO, and aligned with brand messaging. From product naming to homepage updates, you’ll play a key role in enhancing the customer journey and driving performance across our digital channels.

Key Duties

• Create accurate, engaging & SEO-optimised product copy across a range of categories
• Maintain consistency in product naming conventions and attributes to support search and filtering
• Ensure completeness and accuracy of product information through cross-functional collaboration
• Review site search terms and customer feedback to improve product data and discoverability
• Update on-site content including homepages and landing pages in line with campaigns and seasonal promotions
• Moderate product reviews and take appropriate actions where necessary
• Collaborate with wider teams (eg. Merchandise & Marketing) to ensure messaging consistency
• Contribute to ongoing site improvements by analysing user behaviour and performance data
• Stay informed on industry trends and conduct regular benchmarking to identify opportunities
• Champion SEO best practices across all web content and support continuous optimisation efforts

Job Requirements

Knowledge, Experience & Qualifications

• At least 3- 5 years’ experience in a similar position
• Matric and related tertiary education in digital/ eCommerce
• High-level understanding of web design and web analysis
• Understanding of SEO and eCommerce copywriting best practices
• Experience with eCommerce platforms & Google Analytics
• Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketing
• Proficiency in Microsoft Office Suite (specifically MS Excel)
• Domain knowledge in eCommerce, retail, online advertising and/or analytics

Competencies

• Goal oriented and self-motivated – must be able to work independently with minimal supervision
• Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment
• Ability to work cross-functionally and with a wide range of individuals with different skill sets
• Strong organizational, interpersonal, and communication skills (written and verbal)
• Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
• ‘Can do’ positive attitude – eager to grow, learn and develop your skills
• Decisive, structured and organised, with a keen eye for detail
• Fast learner with a strong aptitude for systems
• Passionate about online, digital, eCommerce, websites and UX

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)