Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
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Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
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Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
- Create an inspiring environment. Have fun.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Ensure all out going stock/ items/ scripts are scanned and paid for.
- Process all loyalty cards including those of accelerated partners.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Attend to all customer stock queries and ensure that they dealt with and resolved.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
- Problem solving
- Trustworthy and honest
- Time management
- Exceptional customer service
Minimum Requirement.
Essential:
- Matric or Equivalent
- Up to 6 months retail experience
Special conditions of employment:
- Clear Credit and Criminal record
- Willing and able to work retail hours.
- South African citizen
Advantageous:
- 1 year work experience within retail.
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
go to method of application »
Purpose of the Role
- The Head of Planning is responsible for leading the merchandise planning strategy, processes, and performance across all Outdoor brands and categories. This role ensures that financial targets, stock productivity, and customer availability goals are met through effective assortment, allocation, and inventory management. The incumbent will partner closely with Buying, Operations, and Finance to drive profitability, optimize inventory investment, and support the delivery of the Outdoor department’s strategic objectives.
Key Responsibilities
Strategic Merchandise Planning
- Work with the Head of Product to develop and lead the merchandise planning strategy that is aligned with the Outdoor department’s financial and brand objectives.
- Define and manage category and sub-category financial frameworks, including sales, margin, markdowns, stock, and OTB (Open-to-Buy).
- Oversee the effectiveness of system performance and adoption. Including size optimisation, allocations, replenishment, and promotional management.
- Drive long-term assortment and space productivity planning in partnership with Buying and VM teams.
- Lead strategic planning reviews, ensuring robust analysis of historical performance, seasonal trends, and growth opportunities.
Financial and Performance Management
- Translate company and departmental financial goals into actionable merchandise plans.
- Ensure effective stock management to achieve optimum stock turn, sell-through, and profitability.
- Oversee markdown planning and margin optimization strategies.
- Monitor and report on performance KPIs including sales, GP%, ROS, sell-through, stock cover, and forward OTB.
Operational Excellence
- Oversee the planning calendar to ensure timely delivery of all key milestones (pre-season planning, in-season trading, and post-season review).
- Implement and continuously improve planning processes, systems, and tools to enhance accuracy and efficiency.
- Review allocations to ensure optimal store grading, replenishment, and flow of merchandise.
- Collaborate with Supply Chain to ensure effective inbound and outbound stock management aligned with trading requirements.
Leadership & Team Development
- Lead, mentor, and develop a team of Merchandise Planners and Allocators to deliver high performance and growth.
- Build strong cross-functional relationships with Buying, Finance, Operations, Manufacturing, and Supply Chain teams to ensure alignment on trading and financial objectives.
- Champion a culture of collaboration, continuous learning, and commercial decision-making.
- Ensure succession planning, skills development, and talent retention within the Planning team.
Commercial & Market Insight
- Stay abreast of market trends, competitor activity, and customer insights to influence planning strategies.
- Work with the Buying and Marketing teams to align product and promotional strategies to maximize commercial opportunities.
- Contribute to departmental reviews, business cases, and strategic initiatives as part of the Outdoor leadership team.
Knowledge, Skills, and Experience Required
- Degree in Commerce, Business, Retail Management, or a related field.
- Minimum 8–10 years’ merchandise planning experience, with at least 5 years in a senior leadership role within retail apparel or outdoor categories.
- Proven experience in strategic planning, financial management, and team leadership within a multi-brand or multi-category retail environment.
- Strong analytical and numerical skills with expertise in planning systems (e.g., Just Enough, Oracle, Blue Yonder, BI tools). Strong excel skills are essential.
- Demonstrated ability to interpret data, identify trends, and translate insights into actionable business strategies.
- Excellent communication, stakeholder engagement, and influencing skills.
- A passion for retail, the outdoors, and customer-centric decision-making.
Key Competencies
- Strategic thinking and commercial acumen
- Leadership and people development
- Analytical and problem-solving capability
- Collaboration and relationship management
- Decision-making and agility
- Attention to detail and process excellence
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Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
go to method of application »
Purpose:
- As a Shipping Controller at Cape Union Mart, you are responsible for managing and coordinating all import and export shipping activities. This includes ensuring goods move efficiently and cost-effectively across international borders and arrive on time, in full compliance with customs and regulatory requirements.
Key Responsibilities:
- Ensuring accurate documentation and tariff application
- Managing relationships with freight service providers
- Reconciling costings and payments
- Keeping systems up to date
- Supporting operational continuity through reliable inbound logistics
Qualification & Experience
- Required: Matric (Grade 12)
- Preferred: Diploma in Logistics, Supply Chain, or International Trade
- Advantageous: Training in Incoterms, Customs, Import/Export Regulations
- 3–5 years in shipping/logistics operations, preferably in retail or FMCG
- Experience in freight forwarding, customs clearance, and handling bonded goods
Skills
- SA customs regulations and international trade compliance
- HS codes, duties, VAT implications, bonded/rebate goods processes
- ERP and logistics systems: Oracle, TradeCloud, Sage
Technical Skills
- Proficient in MS Excel (PivotTables, VLOOKUPs)
- Familiar with online logistics and SARS portals
- Systems: Oracle, Sage, TradeCloud
- Excellent written and verbal communication
- High numerical accuracy and analytical thinking
- Effective time management and task prioritization
- Sound decision-making and problem-solving
- Strong service orientation and teamwork
- Flexibility and adaptability to change
go to method of application »
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
- Create an inspiring environment. Have fun.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Ensure all out going stock/ items/ scripts are scanned and paid for.
- Process all loyalty cards including those of accelerated partners.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Attend to all customer stock queries and ensure that they dealt with and resolved.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
- Problem solving
- Trustworthy and honest
- Time management
- Exceptional customer service
Minimum Requirement.
Essential:
- Matric or Equivalent
- Up to 6 months retail experience
Special conditions of employment:
- Clear Credit and Criminal record
- Willing and able to work retail hours.
- South African citizen
Advantageous:
- 1 year work experience within retail.
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
Method of Application
Use the link(s) below to apply on company website.
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