Jobs at CBRE Excellerate

Job Purpose:

• The Mechanical Technician is responsible for overseeing the Planned Preventative Maintenance (PPM) of all systems within the Data Centre environment. This includes vendor supervision, compliance checks, and quality control for Planned Vendor activity ensure reliability, efficiency, and adherence to industry and CBRE standards. The focus on Mechanical discipline will compliment the current operation structure

Key Responsibilities:

• Vendor Supervision: Oversee and coordinate external service providers performing mechanical PPM activities.
• HVAC Systems: Ensure maintenance and servicing of precision cooling units, CRAC/CRAH units, chillers, cooling towers, and air handling systems.
• Fire Suppression Systems: Monitor vendor performance in maintaining FM200, Novec 1230, and water mist fire suppression systems.
• Plumbing & Piping: Ensure maintenance of chilled water piping, pumps, and valves supporting cooling operations.
• PPM Execution: Ensure vendors adhere to scheduled maintenance plans and complete tasks as per SLA and compliance requirements.
• Quality Control: Verify that all maintenance activities meet safety, efficiency, and compliance standards.
• Compliance & Safety: Ensure mechanical maintenance aligns with HSE regulations, ASHRAE standards, and Uptime Institute guidelines.
• Documentation & Reporting: Maintain accurate logs of PPM activities, contractor work, and compliance reports.
• Energy Efficiency: Ensure vendors optimize cooling efficiency and energy-saving best practices.

Required Skills & Experience:

• Technical Qualification: Apprenticeship, or preferred Diploma or Degree in Mechanical Engineering, HVAC, or equivalent.
• Experience: Minimum 3-5 years in a Data Centre, critical environment, or large-scale critical industrial facility.
• Certifications: Relevant industry certifications (e.g., HVAC Technician License, Fire Suppression Certification) preferred.
• Knowledge of Standards: Familiarity with ASHRAE, Uptime Institute, and ISO data centre standards.
• Problem-Solving: Strong diagnostic and troubleshooting skills in mechanical systems.
• Communication: Ability to document, report, and communicate effectively with technical and non-technical stakeholders.

Additional Considerations:

• Availability for shift work and on-call duties.
• Strong understanding of BMS (Building Management Systems) and DCIM (Data Centre Infrastructure Management) platforms.
• Ability to work in high-pressure environments and critical infrastructure settings.

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Main purpose / objective of the position:

• To oversee the creation, execution, analysis, management and control of soft services and maintenance contractors across the account, including negotiating terms, monitoring compliance, and mitigating contract risks.

Decision making authority:

• Management of services and supplier contracts
• Management of work orders through the CFMS
• Compliance to the OHS Act and other statutory requirements
• Decisions are based on knowledge of theory and systems
• Works within a specific prescribed policies and guidelines

Experience / Education:

• A minimum of 7 years’ experience in contracts management, ideally with experience in security and cleaning contracts management
• Bachelor's degree in Business Administration, or another related degree
• Experience in facilities / operations management will be an added advantage

Skills required:

• Computer literacy (MS Office)
• Collaboration
• Project Management
• Strong attention to detail
• Basic accounting principles, incl. budgeting
• People management
• Verbal and written communication skills
• Negotiation skills
• Conflict Resolution

Knowledge required:

• SLA contract management
• Project Management
• Utilities Management
• Business writing skills and reporting
• Financial / numeracy skills
• Call & query analysis
• Company structure and policies
• Occupational Health and Safety principles

Competencies required:

• Customer & quality focus, Methodical, Teamwork and co-operation, Problem solving & decision making, Financial & business acumen, Communication (on higher level); Tolerance for stress, Assertive, Drive and productivity.

Major drivers of work volume:

• Contractual Obligations, Work Orders, Grading and complexity of building, Tenant and customer profile, Management complexity & intensity.

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About the role

• A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within the client site. The Facilities Coordinator will be responsible for delivering an expectational client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the CBRE team on site.

What you will bring

• Minimum of Grade 12 or degree in Business Management or equivalent.
• 2-3 year’s relevant experience in facilities administration.
• Experience within the Facilities Management field will be preferred.
• Computer literacy; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.

What you will be doing

You will be responsible for the following:

• Day-to-day site management activities including site functionality, escalation management, administrative & facilities duties of all office ops. and equipment relating to FM services, which will include within CBRE Scope, or additional scope may be requested from CBRE.
• Responds to client inquires and concerns.  Ensures timely and quality service delivery to clients.  Follows up with clients to ensure customer satisfaction.
• Point of contact between client and employer to support services provided for Flex sites.
• Managing Building Management Systems, managing Preventative Planned Maintenance schedules in the CMMS system defined, Environmental Health and Safety and Quality Compliance, etc. as required
• Ensure company and client policies and procedures are adhered to consistently including statutory compliance and standard operating procedures
• Managing budget and spend ensuring alignment with CBRE and client policies and procedure, including creating Purchase Orders, review of invoices, GRN, Billing requests, etc.
• Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
• Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits
• Support in the Preparation of monthly Reviews Reports.
• Ad-hoc reporting as requested by the account
• Collaboration with external project managers in relation with facilities projects and fit outs on site.
• Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience.
• Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
• Giving direction the CBRE team and vendors on site to promote engagement and excellent customer experience delivery
• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
• Managing and reviewing health and safety documentation to ensure compliance and safety on site
• Managing the Facilities team (if applicable), managing team’s objectives, goals and growth
• Reporting and management of work on EHS management system including Hazard reports, eLogbook & any EHS reports.
• Provide an exceptional experience to all colleagues.
• Provide support & initiatives for Workplace experiences in Sites.
• Ensure that all meeting rooms are ready to go each day as per the booking requirements.
• Have total ownership of floors and the surroundings areas to ensure the best work experience.
• Develop and maintain excellent communication with key colleagues.
• Manage stationery stock within the copy hubs and storage space.
• Daily management of meeting rooms and suppling refreshments when required.
• Support the Admin Team in collecting deliveries from the Post Room and loading bay when needed.
• Support the Admin Team by raising urgent courier requests and ensuring the timely collection and delivery of items.
• Provide support for any local/ office specific tasks as requested.
• Notify colleagues of delivery for all urgent/ same day deliveries.
• Support/assist the Admin/Workplace team with any emergency procedures as required.
• Issuing and management of keys for lockers and pedestals.
• Assist the Admin team in the processes of minor move related requests when required.
• Assist with issuing and delivery of lost and forgotten passes when applicable.
• Ad hoc admin duties.
• Support the clear desk policy to ensure desk are hygienically cleaned.
• Ensure wastepaper is placed in the confidential bins only.
• To complete all E Learning modules on time and with no manager escalation.
• To be a champion and advocate for CBRE four key values, which serve
  as the foundation.
• Gather data for the client and CBRE report.
• Support and complete any reasonable management request.
• Address and direct customer’s queries in respect of in places procedures.
• Work with the onsite team on the delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
• Providing event support and event space set up which may include light lifting. Includes support with catering activities.
• Support with GSK employees onboarding /off-boarding activities (delivery of IT equipment, checklist, etc.)
• Support on Travels for GM & LT Members 
• Record all area monthly activities, analyze expenses and submit monthly report highlighting the savings and main achievements.
• Prepare presentation materials for Facilities Team, editing content and adding appropriate graphic and design elements.
• Meetings and interviews for VIP visitors maintaining calendars and schedules.
• Handling TPRM in alignment with all concerned parties and according to the company strategy and in collaboration with our global real estate.
• Drafting Contracts for different suppliers for facilities Department, following up with all departments till contract is issued. Tracking end dates for these contracts for renewal purposes.
• Maintain records of Management Monitoring inspection conducted within Facilities department activities. Check the status of the previous management monitoring CAPAs and ensure that actions have been addressed as per requirements and target dates.
• Ensure the evacuation of all employees and any visitors attending in assigned area during any evacuation due to a fire alarm or regular fire drill. Complete the roll call sheet and submit the Evacuation Report after every incident.
• Responsible for handling Head office reception duties such as welcome visitors, inform the concerned employee that her/his guest is waiting at the reception area, receive and direct all external and internal calls, give support to the caller and transfer the call to the concerned person if needed. Also support any adverse event reporter by transferring to the adverse event hotline.
• Prepare all Facilities department announcements, communication emails, and presentation materials. Also translate the new policies, guidelines, instructions, and emails to mother language to support other colleagues to understand the content accurately and easily.

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Job Overview:

• The Portfolio Manager (PM) is responsible for the high-level oversight and governance of the contractual relationship between the client and service provider.
• This role requires strategic contract execution, performance monitoring, and stakeholder management to ensure effective property and utilities management.
• The PM will play a pivotal role in mitigating risks, ensuring compliance, and driving efficiency in leasing, financial operations, and utilities management.

Core Responsibilities:

Contractual Compliance & Performance Management

• Act as the primary liaison for all contract-related matters, ensuring alignment with service-level agreements.
• Regularly audit and assess contract compliance to mitigate risks and improve operational efficiency.
• Develop performance frameworks to evaluate and track supplier effectiveness.
• Lead contract renegotiations and modifications when necessary.

Stakeholder & Client Relations

• Facilitate seamless communication between clients, vendors, and internal teams.
• Address and resolve stakeholder disputes efficiently.
• Organize periodic reviews with tenants, landlords, and service providers.

Real Estate & Leasing Administration

• Manage lease renewals, amendments, and compliance tracking.
• Ensure accurate documentation and processing of leasing agreements.
• Optimize occupancy rates through strategic lease negotiations and market analysis.

Financial Oversight & Risk Control

• Oversee financial transactions including lease payments, revenue recovery, and expense management.
• Ensure precise financial reporting, budget forecasting, and IFRS compliance.
• Drive initiatives for cost reduction and increased financial efficiency.
• Manage escalations related to non-payments and financial disputes.

Utilities & Infrastructure Coordination

• Oversee utilities management processes, including consumption tracking and municipal coordination.
• Validate and approve funding requests for utility expenditures.
• Manage account reconciliations and dispute resolution for municipal charges.
• Implement sustainability initiatives to optimize resource usage.

Data Management & Reporting

• Maintain data accuracy in property and lease management systems.
• Generate and present analytical reports on portfolio performance.
• Provide insight-based recommendations to senior management.
• Conduct trend analysis to drive strategic decision-making.

Risk, Compliance, & Legal Governance

• Identify operational risks and implement mitigation strategies.
• Ensure compliance with real estate regulations, financial guidelines, and contractual obligations.
• Partner with legal teams to manage disputes, evictions, and compliance-related matters.

Required Qualifications & Experience:

• Bachelor’s degree in Business, Finance, Real Estate, or a related discipline.
• 7+ years of experience in account management, contract oversight, or property/utility management.
• Strong knowledge of leasing laws, financial regulations, and risk management.
• Experience in strategic negotiations and contract execution.
• Ability to analyze market trends and provide data-driven insights.

Key Competencies & Skills:

• Strategic thinking and leadership.
• Strong financial and contract management acumen.
• Advanced stakeholder engagement and dispute resolution capabilities.
• High proficiency in property management systems and financial tools (e.g., SAP).
• Excellent organizational, analytical, and communication skills.

Performance Metrics:

• Compliance with all contract terms and SLAs.
• Accuracy and timeliness of financial reports.
• Tenant satisfaction and lease optimization rates.
• Successful resolution of contract disputes.
• Cost efficiency and budget adherence.