Jobs at Cell C

Purpose of the Job: 

• To co-ordinate and manage all high-level support activities on the Core network equipment by providing 2nd line support and maintenance for Cell C’s core network equipment, by applying expert knowledge and system management capabilities, ensuring maximum availability of the Core network to the customer. 
• Experience with network or signaling protocols such as SS7, TCP/IP, SIP, Diameter, GTP C/U
• A deep understanding of the environment architecture, call flows for both Circuit Switched (CS) and Packet Switched (PS) scenarios.
• A deep understanding of IMS (Wifi Calling, VoLTE),
• Understanding of Cloud Technologies and NFV infrastructure,
• Understanding of the architecture of Fusionsphere, FusionStage (Quantum, Nova, etc.) plugins and related agents and interfaces
• Understanding of 3GPP and ETSI NFV standards, concepts, and implementation.
• Understanding of different mobile network interfaces 
• Provide technical systems engineering support to assist with RAN integration, BSS integration.
• Perform on demand analysis of specific core network issues (performance degradation, customer complaints, etc.)

Key Performance Objectives

Configuration Management

• Ensure proper execution of Core Network software updates and upgrades.
• Implement and control procedures and tests for the acceptance of new Core Network equipment and software. 
• Execute / assist with PATs and FATs.
• Assist with the installation and connection of new equipment, to ensure Operations standards are met.
• Ensure data integrity of all Core Network related databases and software configurations.
• Review planned work for accuracy and completeness before implementation

Preventive Maintenance

• Implement and maintain strategies and procedures for Core Network hardware and software maintenance and support.
• Ensure the integrity and use of the Core Network System Support Plans.
• Organize and execute regular system and database audits.
• Organize and execute maintenance activities in cooperation with the SSOC.
• Manage the quality of work, progress and the working methods applied of internal and external parties according to SLA’s and other contracts

Corrective Maintenance and Fault Management

• Organize and execute Core Network element backups
• React to Core Network faults within stipulated time frames
• Resolve Core Network faults within stipulated time frames
• Escalate unresolved Core Network faults to TAC2 within stipulated time frames.
• Follow up and manage fault resolution of escalated faults to suppliers according to SLA time lines.
• Ensure the integrity of fault reports for the purpose of SLA reconciliation

Performance Management

• Escalate overdue faults according to escalation procedures
• Core Networks spare log execution. Obtain replacement and return faulty units

Reporting Data and Documentation Management

• Reach performance targets within specified time frames
• Involvement in Core Network performance improvement project
• Compile weekly, monthly and quarterly Core Network reports according to defined templates.
• Ensure consistency, accuracy and integrity of all Core Network related data and documentation.

Qualifications

• University Degree in Engineering or B-Tech Degree with extensive experience.

Experience

• 3 years’ experience in Core Network support
• Extensive knowledge of Supplier’s Core Network equipment
• A complete understanding of the configuration, operation and maintenance of Core Network equipment

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Purpose of the Job

• The Executive for Enterprise Data Systems (EDS) plays a crucial role in bridging the gap between the business demands and technology execution within Cell C's Retail and Wholesale MVNO landscape. This position requires a deep understanding of both Cell C’s business processes and technical capabilities to deliver and operate systems in support of the strategic and tactical objectives as well to ensure alignment between these and future technology strategy.

You will lead a technical team that implements and operates systems that support a wide variety of processes that require enterprise grade data processing across:

• Data engineering and wrangling, data pipeline development, automation and management
• Monitor, troubleshoot, and optimize data processes for efficiency and scalability
• Subsystem functional delivery aligned to business demand
• Managing data interactions between various internal subsystems and external third-party platforms, ensuring that data services are reliable and secure
• Internal and external customer support, including MVNO’s and other third parties, ensuring seamless data flow and system interoperability
• Infrastructure Management and Monitoring across a data warehouse running on Oracle Cloud Infrastructure (including Oracle Analytics Cloud), a Big Data Platform running on Hadoop and Power BI
• Capacity Planning and Resource Management, Incident and Problem Management, Performance Optimization and Scalability
• Developing a strategic roadmap for Enterprise Data Services aligned to the commercial strategy informed by and contributing to the Cell C technology strategy

Functional and Strategic Delivery

You will lead a technical team that implements and operates Cell C’s Enterprise Data Systems covering:

• Oversee data engineering, pipeline development, and automation while ensuring efficient, secure, and scalable data processes, managing internal and external data interactions, optimizing infrastructure, and aligning technology strategy with business objectives.
• Third party Vendor management

Lead a technical team that:

• Manage and optimize third-party contracts, ensuring compliance, performance, and alignment with business objectives while collaborating with Procurement, Legal, and vendors to uphold SLAs, governance, and service quality.
• Internal Technical Management

Lead a technical team that:

• Ensure that the EDS systems are integrated into Cell C systems – aligned to Cell C Integration architecture, Security and Access policies
• All new development is aligned to Functional requirements as contractually agreed
• Monitor the EDS development process, ensuring on time delivery
• Ensure the development of systems are aligned to Application, Data and Infrastructure best practices
• IT Service Delivery 

Lead a diverse technical team that:

• Ensures the effective operation, including any related support or outsourced services, and maintenance of the EDS environment 
• Identifies and implements improvements to the systems under the divisions responsibilities to enhance performance and user satisfaction
• Establishes policies and procedures that govern the use and operation of systems
• Ensures adherence to relevant compliance standards and is secure against potential threats
• Manages the resources required for the maintenance and enhancement of responsible systems
• Tracks and reports on the performance of systems to ensure it meets the set objectives and service levels

People Leadership

• Lead, mentor, and support staff to drive a high-performance culture, ensure career development, resolve conflicts, uphold HR policies, and maintain a positive and compliant work environment. 

Financial Management 

• Manage and optimize the annual Opex and Capex budget by aligning with technology plans, controlling expenditures, ensuring accurate financial reporting, providing insights, and implementing cost-saving initiatives.
• Contract Management

Lead a team that:

• Oversees the entire contract lifecycle, including negotiation, drafting, review, and approval, while managing vendor relationships, ensuring compliance, mitigating risks, resolving disputes, and providing reports to senior leadership.

Governance and Compliance

• Ensure effective IT governance, compliance, and risk management by aligning with audit requirements, monitoring performance, addressing issues, collaborating with stakeholders, adhering to policies, and driving continuous improvement.

Minimum Qualifications

• B.Tech. / B.Sc. Engineering or B.Tech. / B.Sc. Computing Science (Honours) or B. Engineering

Experience

• 15 years’ relevant experience in a High-Tech Industry
• 6 years’ relevant experience in telecommunication technical environment
• 4 years’ relevant experience at the level leading a delivery team
• Relevant experience in working with outsourced technical vendors, contract negotiation and implementation
• Relevant experience in delivering enterprise class data systems and functionality
• Relevant experience in working in cross-enterprise functional teams to deliver-to and in support-of a large enterprise commercial strategy
• 5 years’ experience IT Service Request, Incident, Problem and Change Management processes and procedures planning and execution providing technical support to a large enterprise organization 
• Sound Commercial experience required
• Telco Product Development / Product Management experience required
• Experience presenting and negotiating at C level, both internal and at partners required
• Experience negotiating multiparty commercial agreements required
• Experience negotiating Service Level Agreements required
• Ability to work in a Matrix environment with virtual teams highly desirable