Jobs at Discovery Limited

Key Purpose

To provide dedicated support to Key Account Managers (KAM) and all other stakeholders as defined by the Division, specifically relating to, but not limited to, administrative duties.

Areas of responsibility may include but not limited to

• Up to date mailbox and diary management on behalf of stakeholders.

• Ensuring that all internal divisional trackers are kept up to date on behalf of stakeholders in the agreed timeframes.

• Daily, weekly and monthly report distribution to KAM stakeholders.

• Sourcing and preparation of statistics/ reports on behalf of stakeholders.

• Adhere to the quality and service standards as laid down by the Division, within the set TAT and work schedules.

• Telephonic support to external stakeholders with basic training on Insure systems e.g FAZ, SMAD etc.

• Facilitation of escalation enquiry resolution in the agreed turn-around time (e.g claims, new business comparisons, policy reviews, finance, DQ) on behalf of the relevant stakeholders.

Competencies

• Deciding and initiating action,

• Working with People,

• Adhering to Principles and Values,

• Presenting and Communicating Information,

• Analysing, Planning & Organising,

• Delivering Results and Meeting Customer Expectations,

• Following Instructions and Procedures,

• Coping with Pressure and Setbacks.

Skills

• Advanced skills required in verbal & written communication,

• Conflict handling

• Time management and planning.

• Intermediate skills required in MS Office

• Relationship building.

Specific Knowledge

• Advanced knowledge required of Discovery systems and Insure product,

• Intermediate knowledge of the short-term industry,

• Risk management and understanding the broker community.

Qualification

• Matric

Experience

• Minimum of 2 years cumulative experience in servicing (essential);

• Underwriting exposure (advantageous);

• Broker servicing short-term insurance (advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

• Servicing our members in a customer centric way to ensure that we live by our service principles

• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations

• Presenting and communicating information

• Writing and reporting

• Analysing

• Deciding and initiating action

• Working with people

• Achieving personal work goals and setbacks

• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;

• Excellent administration skills;

• MS Office and PC literate

• Time Management

Personal Attribute and Skills:

• Customer Centric

• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50%

• Having a achieved a minimum of 50% in English in Matric

•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

Employment Equity 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The Information Governance Officer (IGO) position resides in the Governance and Assurance team, as part of the Information Governance and Security (IGS) department in Group Information Services (GIS). The function of the IGO is to support the Group Chief Information Security Officer (CISO), through the Head of Governance and Assurance, with all governance and control related functions. The IGO is responsible for ensuring that the appropriate policies, procedures, standards, RACI charts and practices for conformance with the respective governance frameworks and mandatory legislation and regulations, are in place as defined. Accurate, complete and relevant reporting is a key function of this role.

Areas of responsibility may include but not limited to

1. Establish and assist in the development of appropriate policies, procedures and practices in relation to IT, Privacy and Security governance and planning functions;

2. Ensure and monitor the effective implementation of and drive awareness for policies, procedures and standards;

3. Manage day-to-day activities - maintaining policies, standards, procedures, training and communication regarding Information Governance;

4. In conjunction with Group Legal and Group Compliance, assist in the identification of applicable laws and regulations and assist with the implementation of actions to ensure compliance;

5. Exhibit knowledge of governance, legal, compliance and auditing frameworks and apply that in reviewing the quality of existing and new documentation;

6. Recognise and identify potential areas where existing policies, standards and procedures require change;

7. Support additional internal and external compliance activities as part of the IGS department;

Support key stakeholders and management with governance planning, reporting, advice and training.

Technical skills or knowledge

• Strong negotiation skills

• Excellent knowledge of Risk, Legal and technology environments

• The ability to articulate security in non-technical business impact terms

• Excellent written and oral presentation skills, ability to lead discussions

• Business Writing Skills, Presentation and Facilitation Skills

• Customer Service Orientation, Result Orientation, Negotiation skills

• Personal organisation and time management skills

• Professional Communication (written, verbal/presenting and listening)

• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

• 5+ years of experience in Information Technology.

• Bcom Informatics/BSc in Information Systems or Computer Science or related degree (advantageous).

• Working knowledge of and/or experience with Risk and Compliance.

• Working knowledge of applicable industry standards, legislations, etc.

• Experience in compliance frameworks for Information Security, Compliance and IT Governance Standards: ISO27001, PCI-DSS, COBIT, King III/IV, NIST and ITIL.

• Strong risk assessment/audit capabilities with hands on experience in many technologies and platforms across a broad range of industries.

• Risk-related industry-standard qualifications such as CISA, CISM, CRISC or CGEIT .

• Objective documentation, reporting and attention to business report writing.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Define the systems architecture, standards, and methodologies in accordance with industry best practices. Ensure the good functioning of the System Architecting Process. Serve as the high-level designer of the systems to be implemented. Establish the basic structure of the system, defining the essential core design features and elements that provide the framework for all that follows. Provide the architects view of the users' vision for what the system needs to be and do, and the paths along which it must be able to evolve, and strive to maintain the integrity of that vision as it evolves during detailed design and implementation.

Areas of responsibility may include but not limited to

• Adhere to enterprise architecture standards, procedures, policies.

• Match system requirements with IT strategy and objectives.

• Balance system properties with internal design properties.

• Balance stakeholder needs with system context, during the entire system life cycle.

• Manage consistency across the various organizational and design boundaries.

• Maintain repository of systems architecture artefacts

• Monitor high-level system performance

• Data Security Management

• Develop systems architectures containing logical models of the components and interfaces involved.

• Produce detailed component specifications from systems architectures, taking into consideration the intended uses of the architectures as a whole.

• Translate component specifications into detailed designs for implementation using selected products.

• Produce documentation for systems architectures, making sensible use of both text and graphics (UML).

• Maintain a good knowledge of current practice and awareness of current developments within own area(s) of expertise.

• Demonstrates awareness of areas outside own specialism, as appropriate.
  Lead architecture developments for small systems.

• Establish policy for the selection of systems architecture components.
  Co-ordinate design activity between the systems architecture, application development and service delivery functions to ensure consistency.

• Contribute to the organization’s enterprise architecture technology and vision, and ensure alignment with the group strategic architecture direction

• Document and communicate information about emerging technologies to relevant functional management.

• Establish policy for the selection of systems architecture components.

• Help to develop systems architecture strategy in an organization.

• Help to improve systems architecture design techniques and to promote the discipline.

• Provide architecture guidance to assigned projects.

• Provide the architectural view of the users' vision for the system.

• Take full responsibility for ensuring that systems architectures balance functional, service quality and systems management requirements as indicated by the business requirement.

Personal Attributes and Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals

• Knowledge of commonly used design patterns

• EJB

• HTML

• JSF

• JAXB

• UML

• XML/XSD

• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value

• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.

• Able to plan, organise and prioritize own work

• Able to multitask

• Able to work independently

Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

• B. Sc (Informatics or Mathematics) beneficial

• At least 1 to 2 year’s experience in an architectural role with at least 6 - 7 years exposure to software development in Java and J2EE

Or

       3 – 5 year’s experience in a technical lead / governance role.

• SDLC. Project Management. Systems Architecture

• Technologies [Java, JavaEE, SQL, UML, JMS, MOM, Web-Services, JSON, RESTful, SOAP, EJB, Camel]

• Technical Architecture, Process & Data Mapping, Entity Diagram mapping Advanced Problem solving. Analytical and systemic thinking.

• Intermediate SQL skills, preferably in Oracle and Postgres

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Have you got the skills to join the discovery young achievers programme?

Discovery is offering the opportunity of a lifetime to South Africa’s brightest, young talented people. This is your opportunity to join our cutting-edge call centre. We are looking for dynamic, results driven people who are passionate about quality and service delivery.

The successful applicants will join the programme and be fast tracked through the call centre. Once you have achieved all the goals we set out for you, you will get the opportunity to serve as a Customer Relationship Manager or Team Leader in our service business.

To join our team you must preferably have experience as a call centre consultant, including the ability to handle a broad range of customer service inquiries including offering assistance to both business customers and consumers.

To join our Programme you need:

• Degree in BCom Management or Finance

• Must have previous Leadership Experience

• Experience in a fast-paced service environment

• Excellent written and verbal communication skills

• Ability to operate effectively under pressure and cope in a fast paced environment

• Ability to meet deadlines

• To have passion for service

• To be a self-driven individual