Distribution Service Consultant at Discovery Limited

Key Purpose

To provide dedicated support to Key Account Managers (KAM) and all other stakeholders as defined by the Division, specifically relating to, but not limited to, administrative duties.

Areas of responsibility may include but not limited to

• Up to date mailbox and diary management on behalf of stakeholders.

• Ensuring that all internal divisional trackers are kept up to date on behalf of stakeholders in the agreed timeframes.

• Daily, weekly and monthly report distribution to KAM stakeholders.

• Sourcing and preparation of statistics/ reports on behalf of stakeholders.

• Adhere to the quality and service standards as laid down by the Division, within the set TAT and work schedules.

• Telephonic support to external stakeholders with basic training on Insure systems e.g FAZ, SMAD etc.

• Facilitation of escalation enquiry resolution in the agreed turn-around time (e.g claims, new business comparisons, policy reviews, finance, DQ) on behalf of the relevant stakeholders.

Competencies

• Deciding and initiating action,

• Working with People,

• Adhering to Principles and Values,

• Presenting and Communicating Information,

• Analysing, Planning & Organising,

• Delivering Results and Meeting Customer Expectations,

• Following Instructions and Procedures,

• Coping with Pressure and Setbacks.

Skills

• Advanced skills required in verbal & written communication,

• Conflict handling

• Time management and planning.

• Intermediate skills required in MS Office

• Relationship building.

Specific Knowledge

• Advanced knowledge required of Discovery systems and Insure product,

• Intermediate knowledge of the short-term industry,

• Risk management and understanding the broker community.

Qualification

• Matric

Experience

• Minimum of 2 years cumulative experience in servicing (essential);

• Underwriting exposure (advantageous);

• Broker servicing short-term insurance (advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.