Jobs at Discovery Limited

Key Purpose

• The main purpose is to assess Income Protection (IP) claims in line with current UK industry best practice and within the required service levels.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Medical and financial assessment of Income Protection claims.
• Assessing the contractual validity of a claim.
• Identifying possible fraud, misrepresentation and pre-existing conditions.
• Liaising with internal and external stakeholders to reach claim decision.
• Provide input into product development and system enhancements
• Complaint resolution
• Support team through knowledge sharing (medical, technique)
• Coaching of administrators

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Education and Experience:

Education

• Matric/Grade 12 is essential
• A minimum of 5 years prior experience within a claims environment in the life insurance industry is essential.
• COP (Certificate of Proficiency) in life insurance would be advantageous.
• Medical degree or diploma would be advantageous.

Knowledge:

• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Intermediate knowledge of the Life Insurance Industry.
• Experience within the UK Life Claims environment would be advantageous.
• An intermediate to advanced understanding of Medical conditions and diagnoses
• An intermediate to advanced level of Communication Skills (verbal & written)
   

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Key Purpose

• The primary function of this role is to analyze and implement Business Process-and-System enhancements for Discovery Life by facilitating and managing business initiatives in accordance with best practice and managing a team of business analysts.

Areas of responsibility may include but not limited to 

• Conduct analysis to elicit and understand Business needs to produce Business requirements for System development.
• Document User-interface-, reporting-and-process enhancements, for Business process improvement and Systems enhancement initiatives, using the Enterprise Architect tool.
• Conduct root cause analysis and investigation of production defects to ensure that Discovery Life systems operate efficiently. 
• Provide guidance on test plans and test strategies to Test Analysts to ensure that the Business requirements are tested effectively.
• Compile the Business case documents for new Business initiatives to be considered for addition to the Roadmap.
• Conduct Joint Application Design (JAD) sessions with stakeholders and present solutions for Business process improvement and Systems enhancement initiatives.
• Review Technical specifications for Systems design and development for Business process improvement and Systems enhancement initiatives.
• Report and provide regular updates on progress to stakeholders to manage delivery of Business initiatives.
• Review and sign-off of Business requirements documents for Business process improvement and Systems enhancement initiatives.
• Adherence to established standards of Business process Mapping (BPM) and Enterprise Architecture (EA) tool for Business process improvement and/or Systems development.
• Adherence to the agreed System Development Life Cycle (SDLC) for Systems development and automation.
• Collaborate, negotiate and co-ordinate with various stakeholders to produce and sign off Business requirements documents and Business Case documents to ensure business processes are developed and improved.
• Responsible for managing a team of business analysts to ensure delivery of Business process enhancements and Systems enhancement initiatives

Education and Experience 

Essential:

• Matric
• Completed Degree/Diploma, preferably B Comm (IS) or BSC (preferably in IT) from an accredited institution
• At least 3 to 4 years Business Analysis experience at a Senior level, within the Life Insurance Industry.

Advantageous:

• Diploma in Business Analysis
• SQL

Technical Skills and Knowledge 

Essential:

• System Development Life Cycle (SDLC)
• Knowledge of the Life Insurance Industry
• Wills and Estate Management Business and Systems
• Business Process Modelling techniques and methods
• Unified Modelling language (UML)
• MS Office Suite
• Analytical Skills
• Decisions making skills
• Leadership Skills

Advantageous:

Knowledge of the

• Discovery Wills and Trust Services
• Discovery Life Systems
• Enterprise Architect tool