Jobs at Dream Hotels & Resorts

• We are looking for a friendly and professional individual to join our team as a resort Receptionist/Front of House. As the first point of contact for guests, the ideal candidate will have excellent communication and customer service skills. This role involves managing front desk operations, handling reservations, assisting guests with enquiries, and ensuring a positive overall experience for our visitors.

Responsibilities:
Welcome and Greet Guests:

• Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and timely confirmation.
• Maintain an organised system for tracking reservations and room availability.

Customer Service:

• Address guest enquiries, concerns, and special requests promptly and professionally.
• Provide information about resort facilities, services, and local attractions.

Communication:

• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Relay messages and information to guests and staff members as needed.

Administrative Tasks:

• Perform administrative duties, including data entry, filing, and maintaining guest records.
• Handle cashiering responsibilities, including processing payments and balancing cash drawers.

Problem Resolution:

• Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.

Collaboration:

• Coordinate with other resort departments to ensure smooth communication and guest services.
• Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.

Security and Safety:

• Maintain a secure and safe environment by monitoring guest access and following safety protocols.

Upselling:

• Promote resorts amenities and services to guests, encouraging additional bookings or purchases.

Theoretical Knowledge:

• Matric
• Familiarity with resort reservation systems and basic computer proficiency

Required for Competence:

• 1-2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role

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• This role is crucial to our hotel's success, as you will be responsible for managing reservations and providing exceptional customer service to our guests. In this role, you will handle inquiries, process bookings, and communicate with guests while adhering to hotel policies and procedures.

Key Responsibilities

• Reservation Handling: Manage incoming reservation inquiries via phone, email, and online platforms. Assist guests with making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities. Input reservation details accurately into our reservation system and monitor room availability.
• Customer Service: Provide personalised assistance to guests, addressing their queries and concerns promptly and professionally. Offer recommendations and suggestions regarding room selections, packages, and special requests. Handle guest complaints or issues effectively, escalating to management when necessary.
• Administrative Duties: Maintain accurate records of reservations, cancellations, and modifications. Prepare and distribute daily reports related to reservations, occupancy rates, and room availability. Coordinate with other hotel departments, such as housekeeping and front desk, to ensure seamless guest experiences.
• Sales and Upselling: Promote hotel services, packages, and special offers to guests during reservation inquiries. Upsell room upgrades, additional services, and amenities to enhance the guest experience and maximise revenue.
• Communication and Coordination: Communicate effectively with guests, colleagues, and other departments to ensure smooth operations. Collaborate with the sales and marketing team to implement promotional strategies and achieve revenue targets. Relay special requests or preferences from guests to relevant departments to ensure guest satisfaction.

Qualifications, Experience & Skills

• Education: A high school diploma or equivalent qualification is required. Additional training or certification in hospitality management or a related field is a plus.
• Previous experience in a customer service, sales, or hospitality role is preferred.
• Proficiency in using reservation management systems and software.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in data entry.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work shifts, including weekends and holidays, as per the hotel's scheduling needs.

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Job Overview

• The Payroll Co-Ordinator will be responsible for the accurate and timely processing of payroll and the administration of employee benefits. This role ensures compliance with statutory requirements, supports employee queries, manages leave and timekeeping records, and maintains accurate reporting for payroll and benefits. The ideal candidate is detail-oriented, accurate, and able to work independently while supporting the People and Finance teams.

Key Responsibilities

Payroll Administration

• Process end-to-end payroll accurately and on time.
• Ensure compliance with payroll laws, regulations, and company policies.
• Prepare and reconcile statutory submissions (SARS EMP201/EMP501, UIF, SDL, IRP5s, etc.).
• Manage payroll-related queries and resolve discrepancies.
• Maintain payroll records, including garnishees, pension schedules, union schedules, and staff loans.

Time & Attendance

• Maintain employee time and attendance records (EcoTime or equivalent).
• Ensure accurate capturing of leave and sick leave.
• Perform payroll-related HR record-keeping.

Benefits Administration

• Administer employee benefits including retirement funds, medical aid, funeral policies, and union agreements.
• Act as a point of contact for employee benefits queries.
• Coordinate with external brokers and service providers on benefits matters.

Compliance & Reporting

• Ensure payroll compliance with employment contracts, collective agreements, and labour legislation.
• Prepare monthly payroll reports, reconciliations, and cost-to-company calculations.
• Support reporting requirements for internal dashboards, management insights, and audits.

Process Support & Improvement

• Maintain and update payroll procedures and control matrices.
• Support continuous improvement of payroll processes to enhance accuracy and efficiency.
• Provide back-office support to HR and Finance teams as required.

Qualifications & Experience

• Diploma or Bachelor’s degree in Human Resources, Finance, or related field preferred.
• 3 years proven experience in payroll administration.
• Strong knowledge of SARS compliance, tax regulations, and payroll best practices.
• Proficiency in HRIS & payroll systems (SAGE 300 preferred).
• Advanced Excel skills and strong numerical accuracy.
• Experience with employee benefits administration advantageous.