Jobs at Dye & Durham Corporation

• This role is responsible for driving growth through pursuit of new opportunities from prospective clients. 

Key Responsibilities

• Understand the legal industry and market segment, and integrate this knowledge into consultative selling.
• Independently demonstrate applications to identified targets - primarily small to medium sized law firms.
• Generate leads through leveraging networking opportunities and direct contact with identified prospects.
• Follow through on leads received with prospects to understand their requirements and either drive the sale or collaborate with senior team members to close the sale.
• Handover relationship to Implementation and Account Management Teams and also assist clients (where needed) during the post-sale system implementation process.
• Collaborate with the internal Southern African Business Development team on executing the sales strategy.
• Take responsibility for achieving personal sales targets and assisting the team to achieve the company wide targets.
• Provide regular reporting to management on all sales activity.
• Maintain and build relationships within the legal industry and with related industry bodies.
• Build industry relationships to benefit the business, product and sales activities in related industries that work closely with the legal industry.
• Cross sell other group products to both new and existing clients.
• Participate in both internal and external marketing events and trade shows. 
• Travel throughout Southern Africa as needed to drive sales activity.
• Report to the GhostPractice Head of Client Services with close input from, and collaboration with, the GhostPractice CEO.
• Execute ad hoc activities as required and/or directed.

Skills, Knowledge & Expertise

• 5+ Years experience either in legal practice or with a legal technology provider.
• Sales or customer relationship management experience is beneficial.
• Be available to travel both domestically and internationally for group activities as required.

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• This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm. 

Key Responsibilities

Implementation

• Understand all the functionality within the GhostPractice system.
• Installing and setting up SQL, GhostPractice and related software.
• Converting non-financial client's data from Legacy system into GhostPractice.
• Functional testing of software and testing the integrity of the data along with the client.
• Assisting the client with handholding and support during the Testing and Launch phases.
• Preparing, executing and managing projects including project milestone management.
• Creating, collating and maintaining project documentation and performing related administrative functions.
• Problem solving of client issues.

Support

• Assisting client with support queries as and when required.

Training

• Train clients on all the functionality within the GhostPractice system.
• Classroom or one-on-one Training of clients on GhostPractice.

Account Management

• Extracting data from various systems and compiling it into useable information.
• Updating and maintaining CRM systems for account management functions performed.
• Assist with Billing and debtors query issue resolution.
• Assist / manage implementation to support handover.
• Assist with events, workshop and other clients related functions as required.
• Assist with other general administrative and ad hoc tasks as required.

Skills, Knowledge & Expertise

• Well presented, good telephone etiquette and good writing ability.
• Good interpersonal and communication skills- fluent in English & Afrikaans (spoken & written).
• Able to use Microsoft Office- primarily Outlook and Excel.
• Good planning skills, problem-solving skills and good data analysis skills.
• Bookkeeping skills (advantage if you have legal bookkeeping skills)
• Ability to identify trends and issues and to understand the root causes of trends and/ or issues.
• Liaise with people from various teams and manage delivery.
• Superior working knowledge of GhostPractice or software programs.

Qualifications 

• Recognised Diploma in IT, Finance or Management
• MS Office Certification ( Advantageous)
• Degree in Finance, Management, IT or similar (Advantageous)