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Our vision is a Networked Society, where every person and every industry is empowered to reach their full potential. At Ericsson, we strive to connect everyone and everything. Because by being connected, people can take active part in the emerging global collaboration that is the Networked Society. Ericsson is the world’s leading provider of technology...
Our Exciting Opportunity!
The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations as part of BSS Mobile Financial Services subdomain.
You will
Install, Integrate, commission the network nodes under ECW/ EWP solution.
Perform Support function to resolve customer requests and trouble tickets.
Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM.
Understand technical requirements as specified in the Solution document.
Perform ECW Integration and configuration changes activities within approved change window.
Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs.
Daily single Customer Complaints handling and Customer Care issues.
CAB participation & Change Coordination between MTN/3PP & GNOC.
UAT/SIT result sign off.
End to end issue handling and coordination with GSC.
Internal & external Audit handling.
To be successful in the role you must have
Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
Experience in Managed Services in Operational assurance or SME areas. 3+ Years.
Proven achievement in BSS.
Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
BSS Experience 3+ years.
Excellent leadership skills with focus on team performance.
Result oriented with customer first attitude.
Can handle stressful and ambiguous situations.
Excellent communication skills in written and spoken English and French.
Self-motivated with strong drive and initiative, collaborative, relating and networking.
Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
University degree in Technology, preferably MSC.
What you will do
Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
Guide up-sales opportunities!
Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Need hands-on experience when it comes to projects delivery
Need BSS, OSS, Core & Cloud proficiency
Knowledge & experience of BSS, OSS, Core & Cloud
Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
PMP or Prince2 certification is Mandatory.
Good understanding of Telco Standards & Telco Business.
Automation experience and Devops and Agile certifications are plus
You will bring
Entrepreneurial & Commercial Thinking
Persuading & Influencing ability
Relating & Networking skills
Delivering Results & Meeting Customer Expectations
Planning & Organizing skills
Leading & Supervising abilities
Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.
Use the link(s) below to apply on company website.
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