Jobs at EXL South Africa

Essential Functions

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance.
• Leads significant process improvement projects.
• Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements.
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements.

Skills

Technical Skills

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
• Excellent working knowledge of MS Office, MS Excel, Power Point, Word Doc, Outlook
• Process Mapping/Value Stream Mapping
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

Process Specific Skills

• Knowledge of industry domain being aligned to healthcare
• Knowledge of quality systems (ISO, COPC) preferable

Soft skills (Desired)

• Project management skills to drive improvement projects / initiatives
• Analytical skills

Soft Skills (Minimum)

Functional

• Leads engagements at vertical / program / client level
• Understands business requirements and provides appropriate solutions to benefit the business
• Has the ability to identify superior improvement opportunities
• Knowledge of quality assurance, process improvements, domain, etc
• Monitoring and Reviewing

Leadership

• Fosters a spirit of collaboration and team work
• Ability to relentlessly pursuing excellence

General

• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Interviewing skills
• Strong written and verbal communication Skills.
• Problem solving skills
• Ability to resolve conflicts constructively and lead in a continually challenging environment

Education Requirements

• Graduate in any stream
• Exposure to quality systems (ISO, COPC, etc) preferred

Work Experience Requirements

• Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry
• Minimum 5 year in the current role/assignment

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Job Description

• Support with Member queries for Healthcare Client

Responsibilities

• Support with Member queries for Healthcare Client

Qualifications

• 6 month Call Centre and Grade 12 Pass

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Job Description

• Strategic Thinking
• Business Acumen
• Stakeholder Management
• Change Management
• Employee Relations
• Talent Management
• Leadership and Influence
• Data Analysis and Reporting
• Project Management
• Results Orientation

Responsibilities

Strategic Business Partnership

• Partner with business leaders to understand business priorities and translate these into effective people strategies.
• Provide strategic HR consultation on workforce planning, organizational design, talent management, succession planning, and change management initiatives.
• Support leaders in creating and maintaining a culture that attracts, engages, develops, and retains high-performing talent.
• Drive the implementation of HR programs and initiatives aligned to business and organizational objectives.

Employee Relations and Engagement

• Provide expert guidance on employee relations matters, ensuring compliance with company policies and employment legislation.
• Partner with leadership teams to enhance employee engagement and foster a positive workplace culture.
• Support the resolution of complex employee issues through sound judgement and effective stakeholder management.
• Lead and support employee engagement and retention initiatives.

Compliance

• Monitor workforce trends and provide data-driven recommendations to support business decision-making.
• Ensure adherence to applicable labour legislation, internal policies, and regulatory requirements.
• Support internal and external audits through accurate documentation and record management.
• Maintain compliance with HR governance standards and reporting requirements.

HR Operations and Collaboration

• Work closely with HR Centres of Excellence, including Talent Acquisition, Learning and Development, Compensation and Benefits, HR Shared Services, and Compliance teams to deliver integrated HR solutions.
• Support onboarding processes to ensure a seamless employee experience for new hires.
• Provide oversight and support on HR projects and transformation initiatives.
• Contribute to continuous improvement efforts aimed at enhancing HR service delivery and operational efficiency.

Qualifications

• Bachelor's Degree in Human Resources, Industrial Psychology
• 5-10 years of relevant Human Resources experience, preferably within an HR Business Partnering environment.
• Demonstrated experience partnering with business leaders and managing key stakeholder relationships.
• Sound knowledge of employment legislation, employee relations, talent management, performance management, and workforce planning.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication, consulting, and influencing skills.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.

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Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications