Jobs at Fidelity Services Group

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams 

Deadline:4th August,2025

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Job Description
Experience, Requirements and Qualifications:

• Matric/Grade 12 Certificate or equivalent.
• Preferably residing in Johannesburg / Midrand close to where clients are based.
• Afrikaans & English speaking, writing and understanding
• Computer literate - email, Word, Excel, PowerPoint, est.
• Must be willing to attend incidents and meet with clients afterhours when required.
• Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Extensive knowledge on HR and IR Policies and Procedures.
• Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
• Financial skills, Budgeting and knowledge of financial reports.
• Sound Planning and Administration skills a must.
• Excellent client liaison skills are critical.

Job Description / Key Performance Areas: (Not totally inclusive)

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO9001:2008 Management System.

Competencies Required and Personality Attributes:

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer/Client focus.
• Teamwork.
• Development of others.

Deadline:4th August,2025

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DESCRIPTION

• The Alarm Communicator division within Product requires the services of a Radio Technician to analise, fault find and do basic repairs to VHF and GSM radios.

QUALIFICATIONS AND ATTRIBUTES

Compulsory:

• PC Literate
• Must have a well-defined fault finding ability.
• Must be able to work independently and be self-motivated.
• Sound knowledge of the GSM and VHF Radios.
• Working knowledge of the GSM and VHF network and backhaul.
• Basic electronic knowledge N1 or equivalent.
• Sound knowledge of electronic testing equipment.
• Basic handyman skills.
• Must have a strong sense for attention-to-detail.

Beneficial

• Knowledge of board level repairs.
• Working knowledge of Listener.
• Have an understanding of warehousing practices.
• Basic Knowledge of SAP

JOB DESCRIPTION

The Candidate will be responsible for the following:

• Identifying radio types (VHF/GSM) as well as Fidelity ADT owned radios.
• Identify radios for specific regions and catalogue as such.
• Recommend radios considered too old for use to be scrapped.
• Be able to test, analise and do fault finding on a radio.
• Do basic repair to the chassis and circuit board of a radio.
• Keep an inventory of spares available.
• Journal radios into stock per Decoder Base.
• Locate and deactivate radios from clients on Listener.

Deadline:4th August,2025

go to method of application »

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – Compulsory
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

Deadline:4th August,2025

go to method of application »

Job Purpose/Overview:

• As a Close Protection Officer, you will be responsible for providing protection and security to clients who may be at risk of potential threats or harm.  You will be tasked with assessing risks, planning and implementing security measures, and providing a safe environment for the client at all times.  This role requires a high level of professionalism, discretion, and physical fitness, as well as strong observational and communication skills.

Qualifications:

• Matric / Grade 12
• Grade A PSIRA accredited and registered.
• CPO Training and Certificates / Armed Response Training and Certificates.
• Previous experience in close protection, law enforcement, or military background.
• Valid Code 8/10 Drivers License with a PDP-Professional Driving Permit. 
• Advance Driver Training.
• Strong physical fitness and proficiency in defensive tactics.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Knowledge of security protocols and procedures.
• Ability to remain calm and focused in high-pressure situations.
• Strong problem-solving and decision-making skills.

Key Responsibilities (Not Totally Inclusive):

• Conduct risk assessments to identify potential threats and vulnerabilities.
• Develop and implement security plans to mitigate risks and ensure the safety of the client.
• Provide close protection to the client at all times, including during travel, public appearances, and other activities.
• Maintain a high level of situational awareness and be prepared to respond quickly to any potential threats or emergencies.
• Communicate effectively with team members and client to coordinate security measures.
• Monitor and assess potential security threats, such as suspicious individuals or activities.
• Ensure the client's safety and well-being through constant vigilance and proactive security measures.
• Maintain confidentiality and discretion when handling sensitive information or situations.
• Provide support and assistance to the client as needed, including escorting them to and from locations, managing crowds, and controlling access to restricted areas.

Deadline:4th August,2025