Jobs at Fidelity Services Group

MAIN PURPOSE OF JOB:

• Effectively manage all shift resources to ensure acceptable service levels
• Effectively manage all aspects on the shift
• Effectively assists shift manager / control room managers in smooth running in the Control Room

QUALIFICATION & EXPERIENCE:

• Matric
• CO1
• Grade C
• Literate in English(Written & Verbal)
• Must have report writing skills
• Telephone etiquette
• Computer Literate
• Call Centre / Control room background – environment

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Ability to work shifts
• Good interpersonal skills to be able to deal with clients at all levels
• Good communication skills (speak & write)
• Ability to handle pressure
• Able to work independently
• Prepared to work overtime as required
• Must be able to motivate employees

INTERNAL CLIENTS:

• Other internal departments

EXTERNAL CLIENTS:

• Client base service providers

Staff Management

• Manage Attendance / Staff Turnover / Overtime / Drive EHS standards & targets 

Staff Efficiency

• Manage average acknowledgment time / finish time / response time / phone back time / despatch time

Staff Productivity

• Manage inbound standards / staff monthly appraisals

Service quality

• Quality management of staff  / manage complaints & compliments

Training

• SOP training & assessments / Toolbox talks / parades

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Job Description

• Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected.   

Duties & Responsibilities:

The job holder is required to manage and maintain all allocated resources 

• Vehicle cleanliness
• Traffic offences
• Roadworthiness
• Tools
• Safekeeping of tools are good and serviced 
• Stock
• Complete stock take
• Resolve all missing stock
• Cell Phone
• Devices are operational   
• Monitor data usage
• Uniform
• Maintain uniform
• Ensure clean and presentable as per Psira
• Perform daily administration and duties to ensure the smooth running of the technical function
• Perform office administrative function w.r.t filing of registers, updating of database etc.
• Complete on the job coaching
• With technicians where required
• Attend to all Complaints when required
• Offer product support onsite and remotely.
• Dealing with technical and client queries
• Assist with fitments when required
• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Maintain fitment quality
• Assist with technical evaluations and repairs   
• Implement new fitment techniques (OEM fitment guideline requirement implementation)Specialised fitment techniques 
• Ensure that personal hygiene is maintained (as per PSIRA),
• Company uniform in good condition
• Ensure familiarity and adherence to applicable company policies and procedures  
• Attend and take initiative to develop own skills
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving
   

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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Overview:

• We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.

Key Responsibilities:

• Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
• Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
• Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
• Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
• Terminate and test Ethernet and power cables as required.
• Program integrated systems to communicate with central monitoring stations and client control rooms.
• Provide on-site fault finding, repairs, and system upgrades as needed.
• Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
• Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.

Required Skills & Experience:

• Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
• CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
• Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
• Ability to interpret wiring diagrams, floor plans, and security schematics.
• Familiarity with UPS systems and structured cabling is an advantage.
• Valid driver’s license and willingness to travel to various branch locations.
• Excellent fault diagnosis and troubleshooting skills under time pressure.

Additional Requirements:

• Ability to work in secure environments, including high-security branches and offsite ATM locations.
• Strong adherence to confidentiality and security protocols.
• Ability to work independently or as part of a team under project timelines.
   

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Job Description

• Overall Purpose of the job: The incumbent will be responsible for the technical installation and commissioning of Electronic Security Solutions, Customer specification, Software configuration and expert configuration knowledge for optimum product value in all installed products. The incumbent will require the necessary certification in the different products sets as required and will ensure the installation is executed, configured and setup according to the specifications and requirements of the project scope of work. The incumbent will be specialized in Alarms and Intruder Detection Security Systems, Access Control, CCTV and various other types of Technology including, but not limited to Fire detection systems, EAS (Electronic Article Surveillance) systems and other related products and the integration possibilities around solutions.

Minimum qualifications and experience:

• Grade 12 or equivalent
• A minimum of 5 years’ experience on Alarms and Intruder Detection Security Systems, Access Control and CCTV with certification in Access Control and CCTV integrated products.
• Network and Server specialist with certification (N+, A+, S+)
• Database knowledge and basic query writing skills (SQL)
• Project Management Fundamentals Valid code 08 driver’s licence essential
• Must be PSIRA registered grade C

Main duties & Responsibilities:

• Responsible for the Technical installation and commissioning of projects around integrated access, alarm and CCTV solutions.
• Accurate timekeeping and logging of commissioning and installation hours to projects for accurate costing on project deliverables.
• Configuring and setup of software and databases on customer or security provided server infrastructure.
• Responsible to ensure Health and Safety standards adhered to onsite.
• Responsible for quality handover documentation as built for installations commissioned and handed over to client as well as Service department.
• Responsible for full operational requirement as per original project design specifications and project acceptance criteria for signoff and hand over to the client and service department.
• Responsible for technical advice and best practice to clients, sales personnel and ensure that solutions sold are able to fulfil technical design specifications.
• Responsible to act as a Site Supervisor while configuring and commissioning equipment, highlight, and drive rectification on poor quality workmanship or standards not followed.
• Responsible for communication between client’s IT Service providers for best practice security while installing and configuring offsite monitoring.
• Ensure all software, network and work done for clients comply and drive personal protection of data integrity standards.
• Responsible data protection methodologies to be incorporated to ensure client information always protected while executing services.

Behavioural Competencies:

• Self-Motivated
• Ability to work independently
• Action Oriented
• Priority setting
• Customer Focus
• Approachability
• Functional / Technical Skills
• Integrity and Trust
• Informing
• Planning

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• The main purpose of the position job is to provide an administrative service to the financial function of the Security division and to ensure that the Client’s as well as the Operations needs are always efficiently and professionally met, the main focus will be on compliance and recon.

Job requirements: 

Qualifications and expertise required:

• Grade 12/Matric
• A Financial Diploma/Degree will be advantageous.
• 2 to 3 years Administrative | Financial experience
• Driver’s License with proven driving experience
• MS Office | Computer literacy
• SAP PtP experience
• Should reside in the Secunda area/Willing to relocate at own cost.

Job specific experience required:

Maintain an accurate Master compliance file (service provider personnel).

• Updating and distribution of control documents
• Recording of deviations to approved deployment | matrix
• Taking notes / minutes of meetings / compiling the necessary documentation
• Effective handling and managing of enquiries
• Effective office administration
• Liaison with other business units and service providers
• Provide admin support to Security department
• Document handling and management, including the typing of documents
• Handling of sensitive / confidential information
• Always promote positive image of company
• Maintain effective follow up system
• Administer and maintain records management

 Functional competencies:

• Excellent communication skills
• Prioritising and control of workload
• Must be able to communicate, liaise and work with all levels, internally and externally
• Network with the rest of the team and other stakeholders
• Develop and maintain effective relationships (internally and externally)
• Maintain a good follow-up and office administrative system
• Must be able to work under pressure and meet deadlines
• Detail orientation / Accuracy and attention to detail
• Problem solving skills
• Proficient written and verbal communication in English
• Effective time and office management
• Sound administrative skills
• Aptitude for working with customers

Person attributes

Competencies (skills, knowledge and characteristics).

• Sense of urgency and able to work under pressure
• Assertiveness / Decisiveness
• Creativity
• Resilience
• Enthusiasm
• Cooperativeness
• Self-discipline
• Team Player
• Self-Starter
• Ability to work independently
• Professionalism
• Strong customer centric orientation
• Time management skills
• High ethical standards and Integrity
• Advanced administrative skills
• Effective report and record keeping
• Good verbal and written communication skills
• The ability to work under pressure
• Commitment and ownership
• Proven track record of high performance
• Telephone and e-mail etiquette
• Proactive and flexible

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About the Role

• We’re looking for a motivated and organised Office Administrator to join our team. This role is ideal for someone who enjoys keeping things running smoothly, pays attention to detail, and is eager to grow within a supportive environment.
• The position will report to the Branch Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Ops Managers.

Key Performance Areas: (Not totally inclusive)

• Provide administrative support to management and staff.
• Handle filing, data entry, and general office correspondence.
• Assist with scheduling meetings, travel arrangements, and office coordination.
• Maintain accurate records and documentation.
• Support HR and Finance teams with basic administrative tasks.
• Ensure the office environment remains tidy, professional, and well-organised.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

Qualifications, experience and other competencies

• Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
• Minimum of 3 years of administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organisational skills.
• Reliable, responsible, and able to work independently.
• Ability to liaise professionally with personnel at all levels.
• Must be able to work under pressure / overtime as and when required

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About the Role

• We are seeking a dedicated and experienced Security Operations Manager to oversee all aspects of our organisation’s security operations. The ideal candidate will be a proactive leader with a strong understanding of security procedures, risk management, and compliance standards.
• This position requires someone who can maintain a safe and secure environment for staff, visitors, and company assets while promoting professionalism and teamwork within the security department.

Minimum Requirements:

• Grade 12 / Matric (relevant qualification in Security Management or similar preferred).
• PSIRA registration (Grade A).
• Minimum 3–5 years’ experience in a security supervisory or management role.
• Strong leadership and communication skills.
• Sound knowledge of security systems and risk management practices.
• Ability to work under pressure and make quick, sound decisions..
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Ladysmith or surrounding areas

Key Performance Areas: (not totally inclusive):

• Oversee day-to-day security operations and ensure site coverage.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Conduct risk assessments and security audits.
• Develop and implement security policies, procedures, and protocols.
• Supervise, train, and evaluate security personnel.
• Liaise with law enforcement and emergency services when required.
• Manage incident reports and investigations.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.