Jobs at Fidelity Services Group

Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed
• Planning of the shift leave/on a leave chart for each
• Assist the area manager with interviews of potential candidates for employment as requested
• Administer time sheets and overtime of personnel on a monthly basis
• Administer performance bonuses of personnel on a monthly basis
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times
• Take full control and management over all the Hubs
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated
• Reporting of availability of vehicles to Area Manager and Fleet Controller on a daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms
• Always ensure that the vehicles are clean at every shift
• Keep control over and recording of all firearms on a daily basis
• Always ensure that the firearm register is kept up to date

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

•  Energy
• Stress tolerance
• Safety awareness
• Initiating action
• Communication skills
• Conflict management
• Continuous learning
• Customer focus
• Time management
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Job Description

• The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

 Key areas of responsibility will include:

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

 Skills required:

• Matric certificate and minimum Psira Grade A registered and accredited
• At least 5 years’ experience in security supervising
• Experience in Quality Management System
• Must have a clean criminal record
• Must be computer literate and have an excellent knowledge on compiling Security incident reports and dockets
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work night shift
• Code 8 Drivers license
• Valid firearm competency
   

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MAIN PURPOSE OF JOB:   

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system, do drilling on his own and connect detectors. 

QUALIFICATION & EXPERIENCE: 

• Minimum Grade 12 or equivalent qualification 
• Minimum 1 year experience as a wireman 
• Practical electrical/electronic knowledge advantageous 

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• PSIRA registered (Grade C) 
• Proven ability to work under pressure and show attention to detail  

Duties:

• Assist technician with installations of alarm and security equipment 
• Assist technician by removing old equipment from clients premises 
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc 
• Inform technician of any shortfalls or limitations of the equipment and tools 
• Inform technician of cabling required for an installation 
• Clean vehicles and premises after an installation 

COMPETENCIES 

(TECHNICAL & BEHAVIOURAL) 

• Action Oriented 
• Customer Focus  
• Functional / Technical skills 
   

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• The above position is vacant at our Empangeni Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
   

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Position summary

• The Electronic Security Systems Project Manager is responsible for overseeing and directing the entire lifecycle of complex electronic security projects. The role involves managing the project from initial design and planning through installation, commissioning, and final client handover. The manager ensures that all work is completed on time, within budget, and to the highest quality standards.

Essential duties and responsibilities

• Project planning and execution:Develop comprehensive project plans, including defining the project's scope, creating schedules, allocating resources, and setting budgets. Manage all project phases from initiation to closing.
• Stakeholder management: Act as the primary point of contact for clients, vendors, and internal teams. Manage expectations, provide regular project updates, and foster strong long-term relationships.
• Budget and financial oversight: Monitor project financial performance, track costs, manage budgets, and approve change orders. Ensure project profitability and oversee all billing and invoicing activities.
• Technical guidance: Leverage a deep understanding of electronic security products—including CCTV, access control, and intrusion detection systems—to oversee system design, troubleshoot technical issues, and coordinate with engineering teams.
• On-site supervision: Conduct site surveys and inspections to monitor installation progress, enforce quality control, and ensure compliance with technical specifications and safety standards.
• Team leadership: Supervise and coordinate internal teams of technicians and external subcontractors. Prioritize team workloads and promote a collaborative, results-oriented work environment.
• Risk management: Identify and mitigate potential project risks, such as installation delays, equipment issues, and budget overruns. Develop and implement contingency plans to minimize disruptions.
• Documentation and handover: Manage all project documentation, including as-built drawings, schematics, and close-out documents. Conduct final commissioning and testing, provide client training, and coordinate the project handover to the service department.

Qualifications

Education and experience:

• A bachelor's degree in Project Management, Engineering, or a related field is preferred.
• A minimum of 3–5 years of proven experience in project management, specifically within the electronic security industry.
• Experience managing multiple concurrent projects and leading technical teams.

Technical skills:

• Expertise in integrated electronic security systems (e.g., CCTV, access control, and alarm systems) and related technologies.
• Familiarity with network infrastructure, including TCP/IP protocols, IP cameras, and network devices.
• Proficiency with project management software (e.g., Microsoft Project), as well as standard office productivity tools.

Certifications (beneficial):

• Project Management Professional (PMP)
• Prince 2
• PMBOK

Core competencies

• Leadership: Proven ability to lead, motivate, and manage a team of technical professionals and subcontractors.
• Communication: Excellent verbal and written communication skills to effectively interact with clients, vendors, and team members.
• Problem-solving: Strong analytical and problem-solving abilities to proactively identify issues and develop effective solutions.
• Attention to detail: A meticulous and detail-oriented approach to ensure accurate and high-quality project delivery.
• Adaptability: The ability to work in a fast-paced environment and manage multiple priorities simultaneously.

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• The Tactical Response Team is a specialized unit within law enforcement agencies or security organizations that is responsible for responding to high-risk situations, such as hostage rescues, active shooter incidents, and terrorist threats. The primary goal of the Tactical Response Team is to protect lives, diffuse dangerous situations, and maintain public safety. 

Minimum Requirements/Qualifications: 

• Grade 12/Matric. 
• PSIRA Grade A  
• TRT Training Certificate (essential). 
• Minimum of 3 years of experience in law enforcement, military special operations, or private security with a focus on tactical operations.   
• Supervisory experience a must, within the Mining Security Industry will be advantageous. 
• Competency for all firearms for Business Purpose (Handgun/Shotgun/Rifle). 
• Certification as a SWAT operator, tactical medic, or similar specialized training is preferred. 
• Proficiency in firearms handling, tactical maneuvering, and defensive tactics. 
• Physical fitness and agility to perform strenuous tasks in challenging environments. 
• Flexibility to work irregular hours, including nights, weekends, and holidays, as required. 
• Medically Fit – Will have to undergo a Medical Assessment. 
• Clean criminal record and valid driver's license. 
• Should reside in the West Rand area. 

Key Responsibilities (Not totally inclusive): 

• Respond to high-risk incidents and emergencies as part of a coordinated team effort. 
• Execute tactical operations, including hostage rescues, barricade situations, and search and apprehension missions. 
• Ability to work effectively as part of a team, following orders and communicating clearly under pressure. 
• Strong problem-solving skills and the ability to adapt quickly to changing circumstances. 
• Maintain proficiency in tactical skills, such as firearms use, close-quarters combat, and breaching techniques. 
• Conduct thorough pre-mission planning, intelligence gathering, and risk assessments. 
• Provide security for high-profile events, dignitaries, or critical infrastructure as needed. 
• Collaborate with other law enforcement agencies or emergency response teams to coordinate joint operations. 
• Follow strict protocols and procedures to ensure the safety of team members, civilians, and suspects. 
• Train regularly to maintain physical fitness, marksmanship, and tactical proficiency. 
• Demonstrate professionalism, discipline, and effective communication skills in high-stress situations. 
• Maintain confidentiality and discretion with sensitive information related to ongoing operations. 
• Strong moral character and commitment to upholding the law while protecting human life. 

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QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Competencies (technical & behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning

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Job Summary:

• The Risk Assessor Security is responsible for identifying, assessing, and mitigating potential security risks and threats within an organization. This role involves conducting risk assessments, analyzing security vulnerabilities, and recommending security measures to ensure the protection of personnel, assets, and information.

Key Responsibilities:

• Conduct security risk assessments to identify potential threats to the organization's operations, assets, and personnel.
• Analyze security vulnerabilities and develop risk mitigation strategies to address identified risks.
• Recommend and implement security measures, policies, and procedures to enhance the organization's security posture.
• Monitor and evaluate the effectiveness of security measures and adjust as necessary to address evolving threats.
• Collaborate with internal stakeholders, such as security personnel, IT staff, and management, to ensure alignment on security risk management strategies.
• Keep abreast of industry best practices, emerging security threats, and regulatory requirements related to security risk management.
• Provide security training and education to staff members on security best practices and procedures.
• Assist in incident response and investigations related to security breaches or incidents.
• Prepare and present reports on security risk assessments, findings, and recommendations to senior management.

Qualifications:

• Bachelor's degree in security management, cybersecurity, or a related field.
• Certification in security risk assessment, such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), is preferred.
• Minimum of 3 years of experience in security risk assessment or related field.
• Strong knowledge of security principles, risk assessment methodologies, and security technologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to prioritize tasks effectively.
• Knowledge of security regulations and compliance standards.
• Psira Grade B

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• As our new Business Development Consultant, you will be the face of growth at Fidelity CashMaster.
• Your mission: To unlock new opportunities, build powerful relationships, and drive revenue.

Minimum Requirements:

• Grade 12
• Sales/Marketing qualification will be advantageous.
• Proven experience in business development or sales (preferably in tech, retail, or financial services).
• Device sales experience will be advantageous.  
• Track record of achieving set sales targets.
• A strong network and ability to open doors
• Excellent communication and negotiation skills.
• Strategic thinking and problem-solving skills.
• Must have a valid driver’s license and own reliable transport. 
• Willingness to travel.

  Key Performance Areas: (not totally inclusive)

• Identify and pursue new business opportunities across South Africa.
• Develop and execute strategic sales plans to meet ambitious targets.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Represent CashMaster at industry events, expos, and client meetings.
• Collaborate with marketing and product teams to tailor solutions for clients.
• Provide market insights and competitor analysis to inform strategy
• Addressing and resolving clients’ queries promptly and satisfactorily. 
• Compile and submit weekly and monthly sales reports.
• Submit customer quotations timeously and ensure supporting documents are complete.

Attributes:

•  High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Ability to work independently.
• Good planning and organisational skills.

Key Skills and Competencies:

• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Communication skills
• Customer focus
• Teamwork

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• The above position is vacant at our Port Shepstone Branch. The overall purpose of this position is to distribute and receive consignments

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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Job Description

• A vacancy exists for a fuel administrator stationed at our Westville Branch The position will report to the FSG KZN Financial Accountant.

Minimum Requirements:

• Matric, post matric qualification an added advantage.
• 2 years' experience within the finance department
• Previous experience with SAP essential.
• Proficient in MS Office.
• Data capturing.
• Must be a team player and willing to work extended hours.

Key Performance Areas: (not totally inclusive):

• Receiving of internal and external fuel schedules from various Fidelity branches which will be used to vet against supplier fuel statements as this will be captured onto our GreenFleet system which must be done daily/weekly and monthly.
• Ensuring monthly, weekly and fortnightly statements are received from suppliers for reconciliation.
• Preparation of fuel payments timeously and resolving all fuel related queries with suppliers and branches.
• Maintaining of Bowser stock and ensuring orders are placed timeously
• Maintaining of compliance on fuel supplier portfolio 
• Good knowledge of excel as you will need to be using formula’s throughout the vetting of the statement

Other personality attributes:

• Good interaction skills
• Attention to detail
• Communication
• Negotiation/investigation skills
• Honest
• Reliable

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Client liaison skills

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Overview:

• We are seeking an experienced and detail-oriented Security Systems/Alarm Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.

Minimum Requirements:

• Grade 12 / Matric
• Grade B/A/C Psira registered and accredited.
• A minimum of 3-5 years’ experience as a Technician in the Security Industry.
• Certifications: Relevant certifications in security systems, or related fields will be advantageous.
• Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, DMP, Risco, AJAX).
• CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
• Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
• Ability to interpret wiring diagrams, floor plans, and security schematics.
• Familiarity with UPS systems and structured cabling is an advantage.
• Valid driver’s license and willingness to travel to various branch locations.
• Excellent fault diagnosis and troubleshooting skills under time pressure.

Key Responsibilities (Not Totally Inclusive):

• Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
• Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
• Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
• Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
• Terminate and test Ethernet and power cables as required.
• Program integrated systems to communicate with central monitoring stations and client control rooms.
• Provide on-site fault finding, repairs, and system upgrades as needed.
• Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
• Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.

Personal Qualities:

• Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
• Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
• Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
• Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
• Integrity: High level of integrity and professionalism, especially in handling sensitive information.

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Overview:

• We are seeking highly skilled and experienced Senior Alarm Panel Configuration Operator(s)to join our team. The ideal candidate will have at least 5 years of experience in configuring and troubleshooting alarm panels and security systems.

Minimum Requirements:

• Grade 12/Matric or equivalent.
• Minimum of 5 years of experience in configuring alarm panels and security systems.
• Certification or training in alarm panel configuration is a plus.
• Strong technical skills and knowledge of various alarm panel brands, DMP, Risco, DSC.
• Previous experience in troubleshooting and diagnosing issues with alarm panels.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities (Not Totally inclusive):

• Configure alarm panels and security systems based on customer requirements.
• Troubleshoot and diagnose issues with alarm panels and security systems.
• Perform regular maintenance and updates on alarm panels and security systems.
• Train and mentor junior configuration operators.
• Communicate effectively with team members and customers regarding alarm panel configurations.
• Stay up to date on industry trends and advancements in alarm panel technology.

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• The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met. Managing People, Processes and systems.

Minimum Requirements:

• Grade 12 / Matric
• Grade B/A Psira registered and accredited.
• A minimum of 5 years’ experience in the Security Industry and as a Control Room Manager.
• Certifications: Relevant certifications in security management, surveillance systems, or related fields can be advantageous.
• Master all Security systems utilized in a Control room environment.
• Security Management Training.
• Computer Literacy in MS Office, CCTV, etc.
• Able to exercise and maintain discipline.
• Strong Leadership skills.
• Must be able to work under pressure and for extended hours as and when required.
• Work independently and within a team.
• Must be reliable and trustworthy.
• Receiving complaints and informing management accordingly.
• Driver's License and own reliable transport.
• No criminal record or any Pending Cases.
• Must Reside in West Rand Area.

Job Description: (Not totally inclusive)

• Oversee the supervision of security control room operation (Mid-Level).
• Perform daily site coverage and ensure compliance with established protocols.
• Oversee the day-to-day operations of the control room.
• Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
• Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
• Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
• Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
• Participate in incident investigations and ensure that appropriate corrective actions are taken.
• Work closely with other departments to ensure that the facility is operating as efficiently as possible.
• Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
• Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.

Technical Skills

• Alarm Monitoring Platforms: Proficiency in using and managing alarm monitoring systems.
• CCTV Platforms: Extensive knowledge of various CCTV systems, including installation, maintenance, and troubleshooting.
• Hardware Systems: Strong understanding of hardware systems related to surveillance, including cameras, sensors, and recording devices.

Management Skills

• Leadership: Ability to lead and motivate a large team, ensuring high performance and morale.
• Organizational Skills: Excellent organizational abilities to manage schedules, shifts, and resources efficiently.
• Report Writing: Strong skills in writing detailed and accurate reports, including incident reports and performance evaluations.
• Feedback Skills: Proficiency in providing constructive feedback to staff to improve performance and address issues.
• Shift Management: Willingness and ability to manage and work night shifts, as well as being on standby as needed.

Personal Qualities:

• Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
• Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
• Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
• Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
• Integrity: High level of integrity and professionalism, especially in handling sensitive information.